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Crowne Plaza Hotel Chicago - Northbrook

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Crowne Plaza Hotel Chicago - Northbrook
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263 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Chicago - Northbrook
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Showing 253: English reviews
Phoenix, Arizona, USA
Reviewed 18 June 2015

I visited this hotel for a week-long business trip in February and was really pleased with the spacious room and the super comfy sleep number bed, and I cannot praise the staff enough - they went above and beyond to accommodate my requests. Being from AZ, I was ill-prepared for the dryness of the IL winter air, but the front...

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Thank MooreFamilyPhxAZ
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your feedback! We are excited you enjoyed your stay with us and look forward to seeing you again in the future - Safe Travels!

Reviewed 13 June 2015 via mobile

After American Airlines messed up my flights and promise to have a hotel voucher (sorry sir all the hotels are full). I found this hotel on the IHG app and booked. Excellent front desk experience! Very accommodating to organize a wake up call and taxi back to the airport. That extra detail of USB chargers excellent! Thumbs up

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Thank 2SkiAndGolf
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your comments! We are sorry you had to experience a delay in your flights, but we were happy to have you as our guest and are excited to see you enjoyed the hotel and your stay - Safe Travels!

Benbrook, Texas
Reviewed 11 June 2015

The Hotel was great, there are alot of restaurants within 5 miles. We stayed for business but this hotel can be ideal for anyone. The staff was great, the check process was slow but we got good rooms. Hotel of choice if I need to travel to Northbrook.

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Thank vickp85a
Jhager45, Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for your great comments and for choosing Crowne Plaza Chicago Northbrook! We appreciate your comments and are excited you enjoyed your stay with us! We look forward to seeing you again soon!

Champaign-Urbana, Illinois
Reviewed 10 June 2015

Highly disappointed with this hotel. It does not live up to the Crowne Plaza name in the least. I am here currently and can hear loud music coming from the bar. The lighting in the room is also poor and not conducive to working on a computer. Going along with being able to work from the room, there is supposed...

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Thank Dietitian15
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to share your feedback. The staff of the Crowne Plaza works hard to ensure all our guests have an enjoyable stay and we apologize for the difficulties you encountered. We appreciate you bringing them to our attention and we will address with the leadership team of the hotel to ensure your guestroom is looked...

Appleton Wisconsin
Reviewed 3 June 2015

Room Type: 1 King Bed w/ couch, 7th floor Good: =============== * Mobile friendly charging outlet on desk that featured two USB ports (one labeled tablet) and two standard power outlets * Larger than average in-room fridge * Comfortable desk and chair * Comfortable bed (sink in - no bounce) with plenty of pillows * TV mounted high up on...

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Thank ICanHasCheeseburger
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your comments! We appreciate all the feedback and are pleased to see you enjoyed your stay at the Crowne Plaza Chicago Northbrook! We look forward to seeing you again soon! Safe Travels!

Reviewed 27 May 2015 via mobile

My stay was very comfortable. The rooms are large and well appointed. Comfortable sleep number beds. The dining experience was excellent also. Tasty food. Meeting rooms very nice. I really enjoyed my stay there except for a couple false fire alarms.

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Thank Waverly E
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for your comments! We are excited you enjoyed your stay with us and look forward to seeing you again in the future. Safe Travels

Los Angeles
Reviewed 30 April 2015

Admittedly, I am a fussy traveler. I have stayed at Crowne Plaza Hotel properties from Beijing to Washington D.C. This is an older hotel that, except for bright and cheerful carpeting, appears tired and in need of updating. Check-in did not go well. I was given the wrong room number. The bar had no servers... just a bar tender... I...

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2Thank Stephen P
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your comments - we appreciate you choosing to stay with Crowne Plaza Chicago Northbrook. We apologize for the difficulties you encountered during your stay and appreciate the feedback - we do hope to see you again in the future and wish you safe travels.

Reviewed 14 March 2015 via mobile

-cold showers, maintenance fixed it but left us with a black bath tub and broken pieces of metal scattered around the bathroom. Had to call for them to come clean it up, which they sort of did. -ask the front desk to send up more soaps that I had to repeat the request. -got kicked out of restaurant for not...

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Thank LollyMatteson
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for taking the time to share your comments - we are sooo sorry you experienced the issues with your bathroom. We will share your feedback with our maintenance team to ensure changes are made so a similar situation does not occur again in the future. Thank you so much for your feedback and we wish you safe travels!

Hernando, Florida, United States
Reviewed 25 February 2015

When I think Crowne Plaza I think excellent service, above average grounds/building. This Crowne is a semi - average MOTEL. There is nothing about this motel that says CROWNE but its name and dining! The restaurant was very good (breakfasts and dinners) and pricing wasn't at Crowne Plaza pricing!

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2Thank Tammie D
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your comments - we appreciate you taking the time to provide your feedback and apologize for the difficulties you encountered. The staff and management of the Crowne Plaza Northbrook work hard to ensure all our guest have a pleasant and memorable experience. Thank you again for your comments and we do hope to see you again...

Reno, NV
Reviewed 24 February 2015

Room thermometer has a sensor which detects if you are not in the room. Problem is the thermometer faces the hallway not, where are you sleeping. So, you wake up every morning freezing your tush off. Housekeeping was very inconsistent. Some days no coffee, some days no shampoo. Never consistent. Pool closed for winter. Small exercise room. If I have...

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1Thank jkchen1
Jhager45, General Manager at Crowne Plaza Hotel Chicago - Northbrook, responded to this review

Thank you for sharing your feedback! We appreciate your comments and apologize for the difficulties you encountered. We will share your feedback with the leadership team to ensure a similar situation does not occur. Thank you again for your comments and safe travels!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Chicago Northbrook, located 20 minutes from downtown Chicago and 9 miles from O Hare International Airport (ORD). Business travelers to the Crowne Plaza Chicago Northbrook will enjoy our proximity to the headquarters of companies such as Allstate, ITW, AON, Combined Insurance, Kraft, Walgreen's, Siemens, Caremark and Anixter. With 15,000 square feet of meeting space, our hotel is well appointed to accommodate your Chicago area meeting, wedding, banquet and seminar groups. Our facilities and seasoned sales staff are prepared to offer an outstanding meeting experience to groups and conferences of 12 to 250 people. Leisure and business travelers alike will love the convenience of our hotel amenities such as free high-speed Internet, full service restaurant and bar, 24-hour room service, 24-hour business center and 24-hour fitness center. Don t forget to take time out during your visit to enjoy our outdoor pool. Visitors looking to experience the Chicago attractions such as Great America, Wheeling s famous Restaurant Row, and all the delights of Downtown Chicago will find the Crowne Plaza Chicago Northbrook ideally situated for an easy and accessible overnight stay. In addition to our hotel s location, guests of the Crowne Plaza Chicago Northbrook will be enthralled by our personal service, spacious guest room accommodations and special attentions to all your needs. ... more   less 

Additional Information about Crowne Plaza Hotel Chicago - Northbrook

Address: 2875 North Milwaukee Avenue, Northbrook, IL 60062
Region: United States > Illinois > Northbrook
Price Range: $115 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Chicago - Northbrook 3.5*
Number of rooms: 311
Reservation Options:
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Also Known As:
Radisson Northbrook
Northbrook Radisson
Crowne Plaza Northbrook
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Chicago - Northbrook staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel Chicago - Northbrook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the ground floor in a suite, another time I stayed upstairs in a standard room, either are completely fine.”
 of 5 bubbles Ciara220, 1 Jan 2017 | Read review
“rooms in back are quietier”
 of 5 bubbles arliss2015, 16 Nov 2016 | Read review
“Ask the Hotel Staff To Place you in a Hotel Room that is Away from the Loud Sound”
 of 5 bubbles TruthSeeker1973, 26 Oct 2016 | Read review
“A room not near the elevators.”
 of 5 bubbles michelled291, 17 Oct 2016 | Read review
“We were on the 8th floor and thought the room was great!”
 of 5 bubbles janad137, 6 Mar 2016 | Read review
5 of 5