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Sheraton Chicago Northbrook Hotel

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Sheraton Chicago Northbrook Hotel
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204 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Chicago Northbrook Hotel
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Showing 195: English reviews
San Francisco, California
Reviewed 14 June 2015

Recently stayed 1 night - would recommend. Check-in was extremely efficient and staff my entire stay was extremely friendly, welcoming, and helpful. Rooms are what you would expect - nice, clean, quiet. Slept like a baby. I had access to the Club Room so had access to afternoon snacks + morning breakfast. Nice spread with food and beverages. It was...

Thank David H
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Hi David and thank you for your review. It is great to hear that you had a pleasant stay with us. Guest Satisfaction is our top priority and we have been consistantly ranked in the top 10% of Sheraton's nationwide. Please let us know when you are returning to Northbrook and if there is anything we can do to guarantee...

Atlanta, Georgia
Reviewed 7 June 2015 via mobile

The front desk staff were VERY friendly and welcoming. Pia, front desk agent, was awesome. The club lounge was also very nice and had lots of options. It was a great place to spend the weekend. The rooms were nice and clean. My only negative would be the AC unit. They are the below the window exterior units and they...

Thank Ali D
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you so much for your review Ali, We appreciate your feedback and I have addressed the A/C noise issues with our Maintenance Department. I hope to see you back again soon!

Reviewed 5 June 2015 via mobile

The staff goes above and beyond to make your stay worth it. Would recommend this hotel always. The rooms are kept and the hotel us extremely clean and kept up well. Food is very good. There is transportation if needed as well as computers at your disposal and 24 hour Internet. He grounds are kept up even when there is...

Thank Dragonfly1949
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you so much for your review. We take pride in our hotel and appreciate your kind words and hope to have you stay with us again!

Reviewed 5 June 2015

The location was perfect. The bar closed at eleven which is ok if you just stayed in but if you went out and wanted a night cap you were sol. The front desk was very friendly and helpful especially with directions. The road to the Hotel was under construction and was a total nightmare during the workday. Water for SPG...

Thank Noahbean2002
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for your review and I'm sorry that you were not 100% satisfied with your recent stay. The road construction east of the hotel has definitely been long and tedious but it is finally almost done and less of a burden. Unfortunately we only offer complimentary water upon check in but additional beverages can be purchased from our Essentials...

Amsterdam, The Netherlands
Reviewed 28 May 2015 via mobile

I stayed here for one night. The room was quiet and the bed was comfy. Bathroom was okay but nothing special. The service is friendly and they have a shuttle bus service that I could use for going to my company. All in all I would rate this as a 3 star hotel not worth $159 a night

1Thank Eric S
Pichincha Province, Ecuador
Reviewed 27 May 2015 via mobile

I had a good experiencie staying a the hotel, it was clean, had a good service. I'll go there again. The only thing I didn't like, was that one night they forgot to clean one of our rooms, they took action immediately and gave us a reasonable discount on the night.

Thank Jamsheed B
Boca Raton, Florida
Reviewed 19 May 2015

First of all, this hotel is in a great area; very trendy area with lots of money and lots of shopping near the Expressway. It is a beautiful hotel and very clean but we had one issue here. I left my room at 1230 pm the first day and no one came to clean it! Unacceptable on every level. There...

1Thank VinVanderbilt
Las Vegas, Nevada
Reviewed 18 May 2015

was in town for family matters and needed a place nearby. this hotel fit the bill! it's a newer hotel, the rooms were spacious, there was a pool and a bar and restaurant on the main level. there are also several restaurant choices right by the hotel. nest of all, there is a club level with drinks and snacks, and...

Thank Robert A
Fairland, Oklahoma, United States
Reviewed 20 April 2015 via mobile

We found this hotel on a travel site and was pleased with comfort of the room. We need hypoallergenic rooms and the staff was quick to oblige. The fitness center was food for a hotel and the rooms were clean. The value was great.

Thank Kelly B
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thanks so much for your kind review, we truly appreciate you selecting the Sheraton and hope to see you again!

Highland Park, Illinois
Reviewed 5 April 2015

Where should I begin. The hotel mistakenly cancelled my reservation for the Easter holiday with out my knowledge then charged my credit card twice totally depleting my limit on the card. When asked for money to be put back on card so I could feed my children they say it will take several days. Meanwhile we can't get another hotel...

3Thank tom w
Diana S, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review

Thank you for taking the time to provide feedback, your comments have been shared with the Management Team and will be utilized as an opportunity for coaching and additional training.

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 

Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Region: United States > Illinois > Northbrook
Price Range: $129 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago Northbrook Hotel 3.5*
Number of rooms: 161
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Chicago Northbrook Hotel staff and other travellers.
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over a year ago

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Questions? Get answers from Sheraton Chicago Northbrook Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay at this hotel.”
 of 5 bubbles Jujulps, 21 Nov 2016 | Read review
“I was in the best and was told the rooms were the same, I just was on the fifth floor'. GET A BRENT BURGER!!!”
 of 5 bubbles DocFeelgoodesOil, 16 Aug 2016 | Read review
“Loved the fifth floor but that's Club Lounge.”
 of 5 bubbles Tafirula, 20 Jul 2016 | Read review
“peaceful stay”
 of 5 bubbles yahiya650, 31 May 2016 | Read review
“11th to 15th floors quite”
 of 5 bubbles snmoorty, 17 May 2016 | Read review
5 of 5