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Bloomington-Normal Marriott Hotel & Conference Center

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#3 of 11 Hotels in Normal
Certificate of Excellence
GreenLeadersSilver level
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Bloomington-Normal Marriott Hotel & Conference Center
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355 Reviews from our TripAdvisor Community

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Showing 349: English reviews
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San Diego, California
Reviewed 2 weeks ago via mobile

I've been a Silver Elite member for some time and I stick with this brand because I can generally rely on the beds being confortable. Since I travel a lot for business, I need to be able to depend on that. I've experience the Marriott brand throughout the United States and in other parts of the world (Dubai, Scotland, and...

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Helpful?
Thank Boopsaglobetrotter
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your review and we are sorry the bed was uncomfortable for you. We will take your feedback to our team to make sure the rooms are operating at the correct temperature and extra blankets are available. We do hope you try the Marriott again when you are in town in hopes we can show you the correct...

Phoenix, Arizona
Reviewed 4 weeks ago

I love this unassuming, small, friendly, basic hotel and have stayed twice - both great experiences. The staff is all very accommodating and happy to see me when I arrive. The room is fresh, new and clean. No surprises! Even the hotel bistro offers delicious food options and a good wine selection. I will stay here every time I pass...

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Helpful?
Thank d22martinez
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. We will definately pass along your comments to the staff. We look forward to seeing you the next time you are in Normal. Thank you again. Lyndsey R.

Aurora, Illinois
Reviewed 4 weeks ago

Stayed here with conference. Rating could have been higher, but disappointed that when a co-worker called to confirm late check-in, we assumed all was fine but arrived to find only had two rooms instead of three. Hotel promptly accommodated me at a nearby hotel which was fine. Food was good. Hotel was very clean and nice for a smaller town.

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Helpful?
Thank Harold D
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the review. We apologize for the miscommunication with all three rooms being a late check in and are glad you enjoyed your conference. Lyndsey R.

Reviewed 4 weeks ago via mobile

Well, I'll edit it if warranted, but out of the box this is some of the worst service I've ever received. We arrived very late, so I really have fairly low expectations. One thing I do expect is an available luggage cart. Not someone to push it or a bellhop. Just a cart that I can push my stuff to...

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Helpful?
Thank rachelalgi
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the review and we apologize about your recent check in experience. We will be discussing your experience with our staff to be better going forward. We apologize again on how your stay with us began and do hope to see you back at the Marriott soon. Lyndsey R.

Shenzhen, China
Reviewed 11 February 2017

This is a well appointed, full service hotel located in downtown Normal IL. It sits directly adjacent to ISU campus downtown. Walk out the front door and you are in a walkable downtown or 1 block to the campus quadrangle. Being in a college town and next to the campus adds a vibrancy that equally sized towns lack. The front...

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Helpful?
Thank K8673JZbrucew
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. We are very fortunate to be located next to ISU campus and in the growing Uptown Normal area. Our staff take pride in caring for each guest and we appreciate your comments. We hope to see you back at the Marriott soon.

Reviewed 9 February 2017

Good hotel with great service. Staff was friendly and helpful. Great location in a neat downtown. Thoroughly enjoyed our stay and would stay there again. We were able to walk to some great local restaurants.

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Helpful?
Thank Kevin B
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your review. We are lucky to be located next to some great shops and restaurants in Normal. Hope you enjoyed the game! Lyndsey R.

Caledonia
Reviewed 7 February 2017

Nice size clean rooms. Easy to walk to ISU. Great breakfast. Love the decor and granite table tops. Exercise room overlooks lobby. Friendly staff. Easy to park in the parking garage and reasonable price.

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Helpful?
Thank J. P
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review. We are lucky to be close to ISU and other Uptown Normal shops. Glad you enjoyed your stay and we hope to see you back soon. Lyndsey R.

Wantagh, NY
Reviewed 28 January 2017

• I stayed here for a few nights a week over the past month and definitely enjoyed my stay. First, it’s right across the street from Illinois State University. Parking is offered, both Valet and Self Park. There is a walkway from the 3rd floor of the parking facilty that leads to the 2nd floor of the hotel, so you...

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Helpful?
Thank richj22
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your review and we are glad you enjoyed your stay, minus the horns from the early morning trains. We are working on being a quiet zone when trains come through to eliminate the early morning horn noise. We are lucky to be close to so many places in Uptown Normal for our guests. Thank you again and...

Reviewed 22 January 2017 via mobile

This is an upscale hotel right in the center of the Illinois State University campus. Very nice place with great amenities. Stayed there twice with my family. Both times were enjoyable. Can be pricey depending on the time you are there. Alumni Weekend was pretty steep but to be expected. I would definitely stay there again.

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Helpful?
Thank Brad L
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for your review. We are lucky to be located in Uptown Normal and so close to ISU campus. Glad you enjoyed your stay and we hope to see you back soon. Lyndsey R.

Chicago, Illinois
Reviewed 20 January 2017

Was just at this Marriott in Normal Illinois for a 2 day conference. Absolutely great hotel. The staff, especially Erin at the front desk, were welcoming, helpful and just plain lovely. The room was clean and modern; bed, pillows, linen wonderful; tv huge and easy to figure out; nice little coffee/fridge/micro area. Really nice little restaurant for breakfast/lunch/dinner and a...

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Helpful?
Thank marilyn w
Lyndsey R, Guest Relations Manager at Bloomington-Normal Marriott Hotel & Conference Center, responded to this review

Thank you for the great review and we are glad you enjoyed your time with us. Our team really do strive to make each guests stay and event the best. We appreciate all your comments and will share them with Erin and the rest of the staff. Thank you again, Lyndsey R.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The only AAA Four Diamond Hotel between Chicago and St. Louis. We have two concierge floors with a private lounge for your most important clients. Four Diamond service as only Marriott and John Q. Hammons can provide and a location directly between uptown Normal and Illinois State University. We are also within walking distance of the Amtrak station. The only hotel in town to provide covered parking and a skywalk from the town's adjoining garage. ... more   less 

Additional Information about Bloomington-Normal Marriott Hotel & Conference Center

Address: 201 Broadway, Normal, Bloomington-Normal, IL 61761-3200
Region: United States > Illinois > Bloomington-Normal > Normal
Price Range: $188 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bloomington-Normal Marriott Hotel & Conference Center 3.5*
Number of rooms: 228
Reservation Options:
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Also Known As:
Bloomington - Normal Marriott Hotel And Conference Center
Bloomington - Normal Marriott Hotel Normal
Hotel Style:
#2 Green Hotel in Normal
#4 Family Hotel in Normal
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Questions & Answers

Here's what travellers have asked, with answers from Bloomington-Normal Marriott Hotel & Conference Center staff and other travellers.
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Questions? Get answers from Bloomington-Normal Marriott Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“both rooms I had were great”
 of 5 bubbles d22martinez, 27 Feb 2017 | Read review
“High floor for better view”
 of 5 bubbles HaroldD267, 27 Feb 2017 | Read review
“South side rooms might be loud for those not used to train traffic.”
 of 5 bubbles K8673JZbrucew, 10 Feb 2017 | Read review
“We just happened to be there the same weekend as the State Cheer Championship. It was enthusiastic.”
 of 5 bubbles KevinB106, 9 Feb 2017 | Read review
“The view from some rooms on the 5th floor is obscured due to HVAC equipment placement.”
 of 5 bubbles JJP1980, 17 Oct 2016 | Read review
5 of 5