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Best Western Naperville Inn

TripAdvisorUSD 83*
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Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 95*
USD 83*
Great Deal
USD 84*
USD 84*
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Best Western Naperville Inn
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408 Reviews from our TripAdvisor Community

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Showing 394: English reviews
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Bettendorf, Iowa
Reviewed 1 week ago via mobile

Thank goodness I only had to stay one night. The first room we checked in to wreaked of smoke and we asked to get another room. This room also smelled like smoke but not nearly as bad as the first room. We had a room with an outside entrance to the parking lot. There were huge gaps between the door...

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Helpful?
Thank IaShopperGirl
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear IaShopperGirl, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we...

HOTEL’S FAVOURITE REVIEW
Reviewed 11 November 2016

My husband and I stayed here for 2 nights in early November 2016. I had neglected to make my reservation for the 2 nights and thought "oh no" when the desk clerk said we were only booked for one night. I checked my print-out and sure enough it was only for one night. She said they were very booked up,...

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Helpful?
1Thank Barb P
About Hotel's Favourite Review
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear Barb P, I can't begin to tell you how much we enjoyed reading this review that you had a wonderful time with us. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you so much for compliment to our...

Canton, United States
Reviewed 1 week ago

Decent hotel. I'm pretty easy to please. However I was placed in a smoking room and the construction during my stay was pretty crazy. The makeover in progress looks good but it was a pain to walk through all the dust. Also please make smoking rooms no longer a "thing". Its 2017 and I'm ok with people smoking. But not...

Review collected in partnership with Best Western
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Helpful?
Thank davidgO7620NV
Chicago, Illinois
Reviewed 1 week ago

When I checked in they told me there is only smoking room available, I got shocked at the beginning, they took me in the room and was smelling so bad. Then the manager Syed gave me another room. I appreciate that.

Review collected in partnership with Best Western
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Helpful?
Thank miki_al
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear miki_al, Thank you for taking the time to write this review and share your experience. We want to apologize for the bad smelled hat you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. We will happily...

Reviewed 2 weeks ago

We stayed at this hotel for one night visiting family in Naperville. The staff member at check-in was friendly and helpful. Although the hotel is currently going through renovations, the hotel was upfront and apologetic and we were not at all affected by the renovations. The breakfast was fine for our needs. Upon check-in we were told that we received...

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Helpful?
Thank John L
Syed T, Director of Sales at Best Western Naperville Inn, responded to this review

Hello John, Thank You for leaving a review. I appreciate that you were so understanding about the renovations. We promise that at the end of these renovations you will love the results!! Please do join us again on your next trip to Naperville!

Buckeye
Reviewed 3 weeks ago

Nice hotel but may be in need of an update to what many of the other Best Western hotels have gone to. Bed was comfortable. Was lucky enough to get one of the few rooms that were located inside. Always prefer that option.

Review collected in partnership with Best Western
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Helpful?
Thank William L
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear William L, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We also appreciate your suggestions for improvement and look forward to impressing you...

Toronto, Canada
Reviewed 3 weeks ago

We have spent two nights here on personal visit in Naperville, here everything was excellent, and was close to the location. The room was excellent and comfortable. I would definitely recomend to others planning personal and business trip to Naperville IL

Review collected in partnership with this hotel
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Helpful?
Thank bstahim
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear bstahim, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such...

Bellevue, Iowa
Reviewed 4 weeks ago

My room was very good and the service was great. I had to book a room last minute and they were more than accommodating at a great price. I will definitely stay there again. It was nice that you get a free breakfast. When traveling on business you usually don't have time to go out for breakfast.

Review collected in partnership with Best Western
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Helpful?
Thank Diane M
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear Diane M, Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Thank you so much for your compliments to our free breakfast offered and that you've allowed us to be such an important part of your vacation and we thank you for sharing...

Dallas, Texas
Reviewed 4 weeks ago

I appreciate all the details the staff have thought of in stocking the rooms and setting out the breakfast. There were more options at breakfast than I've seen, and I appreciated seeing the yogurt and cream cheese kept in a fridge, rather than sitting out to get warm. The fridge and microwave in the room were great, and the staff...

Review collected in partnership with Best Western
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Helpful?
Thank bethbI9430PG
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear bethbI9430PG, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review,...

Brooklyn Park MN, United States
Reviewed 4 weeks ago

This is my second stay in just over six months. The hotel is conveniently located, with plenty of restaurants and other businesses nearby. Nothing fancy, but helpful caring staff, clean, freshly redecorated rooms, a good hot shower and a good night's sleep.

Review collected in partnership with Best Western
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Helpful?
Thank stevensH9341CG
Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review

Dear stevensH9341CG, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. We can't begin to tell you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western is the perfect choice for your stay in Naperville For your dining pleasure there are pleanty of restaurants to choose from. Located near many corporate headquaters such as Lucent Tech, Nalco, Conagra Foods, Office Max, Nicor, BP Amoco and many more. Minutes from beautiful Downtown Naperville and the Riverwalk. Visiting a college in the area, call and ask about our special college rate. Whether travelling for pleasure or business you will enjoy the great rates and an excellent friendly staff. ... more   less 

Additional Information about Best Western Naperville Inn

Address: 1617 Naperville Wheaton Rd, Naperville, IL 60563-1524 (Formerly BEST WESTERN Naperville Inn)
Region: United States > Illinois > Naperville
Price Range: $106 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Naperville Inn 2.5*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Best Western, Expedia, Hotels.com, Booking.com, Hotwire, Priceline, Orbitz, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and HotelsClick so you can book your Best Western Naperville Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Naperville Hotel Naperville
Naperville Best Western
Hotel Style:
#1 Green Hotel in Naperville
#2 Romantic Hotel in Naperville
#3 Business Hotel in Naperville
#8 Family Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Naperville Inn staff and other travellers.
4 questions
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11 months ago
Albany, Indiana
over a year ago
over a year ago

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Questions? Get answers from Best Western Naperville Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Satisfied and will recomend anyone planning trip to this city”
bstahim, 26 Apr 2017 | Read review
“Don't stay near the loading area”
bobgR2771IG, 23 Jan 2017 | Read review
“Ask for a quiet room on floor 3”
JP2303, 8 Dec 2016 | Read review
“I chose the non-smoking room. There is a gym. There are also near markets and fast food stores with less than a mile.”
neildelioncourtr, 26 Oct 2016 | Read review
“rm doors slam shut(few guests are considerate &hld door frm slamming&push shut) Doors are secure BUT very loud slamming overnight/early morn”
chriss336, 19 Oct 2016 | Read review
5 of 5
TripAdvisor
USD 83* /night
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Expedia.comUSD 84
BestWestern.comUSD 84
HotelQuicklyUSD 95
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*Disclaimer
Prices are for 1 room, 2 adults
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