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BEST WESTERN Naperville Inn

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375 Reviews from our TripAdvisor Community

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Showing 361: English reviews
1 review
Reviewed 4 days ago NEW

I was able to stay here last minute during Thanksgiving after canceling at a suspect Motel 6. The room had everything I needed, really surprised there was a microwave/refridge in the room already. I also appreciated that the clerk realized I had a rewards number even though I hadn't used it in several years.

Review collected in partnership with Best Western

Helpful?
Thank lisamJ4430DM
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear lisamJ4430DM, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you for taking the time to share this five star experience with our management, staff, and future guests. We hope to impress you again during your next visit and we thank you for sharing your experience. More 

chicago, United States
2 reviews
Reviewed 2 weeks ago

I stay in Best Western hotels because I always have a good stay. This is the first one I would not return too. The guy at the registration desk were nice. My suite had a mixture of lighting. The lady working in the breakfast area were very unpleasant. The next day I needed extra towels. I went to the front... More 

Review collected in partnership with Best Western

Helpful?
Thank Marshell H
Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

I am SINCERELY sorry for your experince here at the hotel. Your issues are now our issues and these will be dealt with. I am in complete agreement that you have every expectation to recieve pleasant and professional service while you are here. Our motto is that every guest is our family member and I am surprised that is not... More 

Kirkkonummi, Finland
1 review
Reviewed 3 weeks ago via mobile

First when I arrived to hotel they gave me a room that seemed to be reserved already. I tried and tried my keycard many times and finally someone shouted from room that it's occupied already. They gave me another room. Bed was good and room ok size. Heater and bathroom air circulator are very loud. Maybe week later when I... More 

Helpful?
Thank jarru
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear jarru, Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more... More 

Level Contributor
8 reviews
3 hotel reviews
Reviewed 3 weeks ago

My husband and I stayed here for 2 nights in early November 2016. I had neglected to make my reservation for the 2 nights and thought "oh no" when the desk clerk said we were only booked for one night. I checked my print-out and sure enough it was only for one night. She said they were very booked up,... More 

Helpful?
Thank Barb P
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear Barb P, I can't begin to tell you how much we enjoyed reading this review that you had a wonderful time with us. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you so much for compliment to our... More 

Detroit, Michigan
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Nice clean hotel. Rooms are small, bathroom very small, but for just one night, perfectly fine. Nice breakfast in the morning. They do turn off machines at 9am though. Rooms are small, but adequate. Location is great.

Review collected in partnership with Best Western

Helpful?
Thank Binker55
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear Binker55, Thank you for your kind comments and review regarding our high standards of cleanliness , breakfast offered and convenient location of our hotel! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again! More 

1 review
Reviewed 4 weeks ago via mobile

My daughter and I stayed several days in July. It was very affordable. The staff was courteous and friendly. The food for breakfast was delicious. The beds were very comfortable. Everything was very clean. And the location was very accessible. Overall Best Western in Naperville made our trip.

Helpful?
Thank ksstevens
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear ksstevens, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. We can't begin to tell you... More 

Southaven, United States
1 review
Reviewed 28 October 2016

Easy to recommend Best Western Naperville, IL - Quality in every area - Best value for the dollar any where. We do not need 200 hundred words to describe the unusual high standards for Best Western Naperville. I wish all my business trips were has comfortable as this. Today we pay extreme prices for most name brand hotels with not... More 

Review collected in partnership with Best Western

Helpful?
Thank Robert B
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear Robert B, Thank you so much for such a wonderful review you have of our hotel. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know... More 

Level Contributor
2 reviews
Reviewed 26 October 2016

Very clean hotel at very affordable price! Lucky to have booked earlier before i ran out of rooms. The breakfast was excellent, the surroundings and staffs are great too! I would definitely recommend this to anyone who plans to go vacation. I guess Best Western really gives the best services to their customers. Loved this hotel! THE BEST!!!

Helpful?
Thank Neil de Lioncou... R
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Your positive review means a lot to us. I am happy to learn that you enjoyed the value and the amenities of our hotel! It is wonderful to hear of the great impression we made with our amenities and services. Thank you again for taking the time to share this experience. More 

st louis
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 October 2016

Overall the hotel is acceptable. It prides itself on the cleanliness of the property ( although the exterior could certainly use some sprucing up. ) The rooms are indeed clean and the housekeeping staff is accommodating. The front desk personnel are efficient, yet not especially welcoming or at least not consistently so. Breakfast will take the edge off however you... More 

Helpful?
Thank chris s
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear chris s, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your comments regarding the ways... More 

Oro Valley, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 15 October 2016

Hotel staff was very friendly and helpful. Room was quiet and comfortable. Breakfast was good but want better quality of muffins and Bagels. Good location for going to places in Napperville. Easy parking.

Review collected in partnership with Best Western

Helpful?
Thank Richard M
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear Richard M, Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We also appreciate your suggestions for improvement and look forward to impressing you during future stays. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western is the perfect choice for your stay in Naperville For your dining pleasure there are pleanty of restaurants to choose from. Located near many corporate headquaters such as Lucent Tech, Nalco, Conagra Foods, Office Max, Nicor, BP Amoco and many more. Minutes from beautiful Downtown Naperville and the Riverwalk. Visiting a college in the area, call and ask about our special college rate. Whether travelling for pleasure or business you will enjoy the great rates and an excellent friendly staff. ... more   less 

Additional Information about BEST WESTERN Naperville Inn

Address: 1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524
Region: United States > Illinois > Naperville
Price Range: $105 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Naperville Inn 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Naperville Hotel Naperville
Naperville Best Western
Hotel Style:
#1 Green Hotel in Naperville
#2 Romantic Hotel in Naperville
#3 Business Hotel in Naperville
#8 Family Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Naperville Inn staff and other travellers.
4 questions
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6 months ago
Albany, Indiana
over a year ago
over a year ago

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Questions? Get answers from BEST WESTERN Naperville Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I chose the non-smoking room. There is a gym. There are also near markets and fast food stores with less than a mile.”
 of 5 bubbles neildelioncourtr, 26 Oct 2016 | Read review
“rm doors slam shut(few guests are considerate &hld door frm slamming&push shut) Doors are secure BUT very loud slamming overnight/early morn”
 of 5 bubbles chriss336, 19 Oct 2016 | Read review
“2nd and 3rd floors have interior entrance, elevators.”
 of 5 bubbles stardust1229, 18 Sep 2016 | Read review
“The ground floors open to parking lot. We choose 3rd floor - usually quieter.”
 of 5 bubbles PackerGirl1952, 16 Aug 2016 | Read review
“The "double beds" are a bit small for two people to sleep on them.”
 of 5 bubbles thomasa65, 18 Jul 2016 | Read review
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