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BEST WESTERN Naperville Inn

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BEST WESTERN Naperville Inn
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396 Reviews from our TripAdvisor Community

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Showing 382: English reviews
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Saskatoon, Canada
Reviewed 6 days ago NEW

Best Western - is Simply the best and simple, and the breakfast and all minimum required necessities without excess are very well organized and yet economical Nice locality and friendly service and quick response to all the calls.

Review collected in partnership with Best Western
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Helpful?
Thank 381narayanaa
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear 381narayanaa, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. Thank you for taking the time to share this five star experience with our management, staff, and future guests. On behalf of our entire staff, we thank you for your business and...

HOTEL’S FAVOURITE REVIEW
Reviewed 11 November 2016

My husband and I stayed here for 2 nights in early November 2016. I had neglected to make my reservation for the 2 nights and thought "oh no" when the desk clerk said we were only booked for one night. I checked my print-out and sure enough it was only for one night. She said they were very booked up,...

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Helpful?
Thank Barb P
About Hotel's Favourite Review
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear Barb P, I can't begin to tell you how much we enjoyed reading this review that you had a wonderful time with us. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you so much for compliment to our...

South Plainfield, New Jersey
Reviewed 6 days ago NEW

I have stayed here several times while visiting family in the area. This place is easy to get to and there are plenty of stores around for whatever you forgot to bring. It is clean, the people who work there are polite, helpful and just all around nice. The beds are comfortable and it is quiet at night. So I...

Review collected in partnership with this hotel
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Helpful?
Thank workmomaunt11
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear workmomaunt11, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Your five star review means a lot to us, and we thank you...

Naperville, United States
Reviewed 1 week ago

Quiet. Beds were comfortable, breakfast was fantastic, and internet service was good. Slept like a baby! Reasonable rates, too! Overall we were satisfied with our stay here and would recommend it to others.

Review collected in partnership with Best Western
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Helpful?
Thank V3693XBdavidf
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear V3693XBdavidf, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review,...

Cedar Rapids, Iowa
Reviewed 2 weeks ago

Two families came in on Saturday including two toddlers, went to discount mall and out to eat, all good. Sunday went downtown most of the day, came back about 7 PM, both sets of card keys had been cancelled. Went to front desk, he made new cards but instead of apologizing, claimed all four cards held by four different people...

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Helpful?
Thank gregga30
Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

I send my sincere apologies to you. I can imagine how frustrating it was to have the keys not open your door. I am sincerely sorry that you felt our front desk was less then sympathetic. I am certainly going to speak to them and see if they need more training. Keys do get demagnetized but, I agree that statistically...

Naperville, Illinois
Reviewed 3 weeks ago

Always good value for money at this hotel. Accommodating staff, friendly service, usually quiet. Easy on, off interstate. Restaurants nearby, exterior lansdsaping could be better an the air/heat units are noisy.

Review collected in partnership with Best Western
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Helpful?
Thank georgiad255
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear georgiad255, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value, convenient location and hospitable experience. It is so rewarding to learn of your five star experience at our hotel! We also appreciate your suggestions for improvement to our air/heat...

Ambridge, PA, United States
Reviewed 4 weeks ago

The door to our room had issues opening. I believe that doors/locks are being replaced at this property. The person at the desk had to let us in during our stay. Our room was one that hadn't been remodeled

Review collected in partnership with Best Western
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Helpful?
Thank Deborah S
Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your review. We are in the process of changing out our locks. Thank You for your patience. By the end of April we will be finished with a complete renovation of our sleeping rooms. We are very excited for everyone to see out new look!

plymouth, United States
Reviewed 23 February 2017

excellent for the value,clean,good food,good people,not a 5 star hotel,but very good,traveler's and worker's alike. a good place.it''s close to a wide varity of food choices,night life and major highway's.less than an hour from down town chicago.,and naperville is a great location. i recommend it.

Review collected in partnership with Best Western
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Helpful?
Thank M7792PRgarys
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear M7792PRgarys, Thank you so much for sharing your review and giving us an honest look at the guest experience at the BEST WESTERN Naperville Inn hotel. I am glad that you enjoyed the value and the convenient location of our hotel! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very...

Reviewed 21 February 2017 via mobile

Pros: newly renovated, clean, attentive employees esp person taking care of breakfast area - she resupplied very quickly items that had run out! Hot delicious breakfast! Cons: only had 2 body towels in a double queen bedroom and they should have known I booked 4 occupants. Tip: book thru their own website. That's where I got the best deal!

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Helpful?
Thank Jadyan3
Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your kind words, we work very hard to provide top Customer Care! I am so happy that you received it. I appreciate your comments about our breakfast and Matty our attendant. I am not sure why there were only two towels, but I am going to look into it!

AZ
Reviewed 19 February 2017

I've stayed here several times. Personnel very helpful, rooms clean. Full breakfast with eggs, meat, fresh fruit, waffles, pancakes, yogurt and more. The downside is the front entrance is manual doors. If you have bags and carrying stuff, it's awkward to get through them. A few restaurants, CVS and movie theater close.

Review collected in partnership with Best Western
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Helpful?
Thank JESUSISLORD
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear JESUSISLORD, Thank you for letting us know how impressed you are with our hotel! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We are all looking forward to your next visit...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western is the perfect choice for your stay in Naperville For your dining pleasure there are pleanty of restaurants to choose from. Located near many corporate headquaters such as Lucent Tech, Nalco, Conagra Foods, Office Max, Nicor, BP Amoco and many more. Minutes from beautiful Downtown Naperville and the Riverwalk. Visiting a college in the area, call and ask about our special college rate. Whether travelling for pleasure or business you will enjoy the great rates and an excellent friendly staff. ... more   less 

Additional Information about BEST WESTERN Naperville Inn

Address: 1617 Naperville Wheaton Rd, Naperville, IL 60563-1524
Region: United States > Illinois > Naperville
Price Range: $92 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Naperville Inn 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Naperville Hotel Naperville
Naperville Best Western
Hotel Style:
#1 Green Hotel in Naperville
#2 Romantic Hotel in Naperville
#3 Business Hotel in Naperville
#8 Family Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Naperville Inn staff and other travellers.
4 questions
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10 months ago
Albany, Indiana
over a year ago
over a year ago

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Questions? Get answers from BEST WESTERN Naperville Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay near the loading area”
 of 5 bubbles 827bobg, 23 Jan 2017 | Read review
“Ask for a quiet room on floor 3”
 of 5 bubbles JP2303, 8 Dec 2016 | Read review
“I chose the non-smoking room. There is a gym. There are also near markets and fast food stores with less than a mile.”
 of 5 bubbles neildelioncourtr, 26 Oct 2016 | Read review
“rm doors slam shut(few guests are considerate &hld door frm slamming&push shut) Doors are secure BUT very loud slamming overnight/early morn”
 of 5 bubbles chriss336, 19 Oct 2016 | Read review
“2nd and 3rd floors have interior entrance, elevators.”
 of 5 bubbles stardust1229, 18 Sep 2016 | Read review
5 of 5