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Chicago Marriott Naperville

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383 Reviews from our TripAdvisor Community

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Showing 377: English reviews
Summit, New Jersey
Reviewed 20 November 2015

The hotel was, once again, a winner for my stay in Naperville. The lounge had plenty of good things which I enjoyed and the service was outstanding. The check-in was thorough and efficient although a smile would have been nice. The room was spacious and the location is ideal. Just a note: The fire alarm went off at 4:20 am...

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Helpful?
Thank rssarcade
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear how you enjoyed the lounge during your stay. I am sorry that although the check in experience went well there was not a genuine smile from the hosts. I also want to apologize for the fire alarm going off in the morning...

Philadelphia, Pennsylvania
Reviewed 16 November 2015

I stayed here for one night while travelling for work. The hotel lobby and its rooms are very nicely appointed. The staff was lovely and very helpful. While it was a short stay, it was a very nice one.

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Helpful?
Thank travelgirlkw01
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your positive comments on your stay with us. I am happy to hear how the staff provided the excellent customer service to you. I hope you had a chance to utilize some of the amenities while staying at the hotel. Again Thank you for the comments on your stay with us and we look forward...

Reviewed 14 November 2015

Recently attended a meeting at this fine establishment and was surprised at the long wait for a Kale salad at the bar. My order was promptly placed by a wonderful and efficient bartender named Kelsey and about 35 minutes later the salad was delivered by a manager type to the far end of the bar where I then received the...

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Helpful?
Thank tommyl024
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments from attending the event at our hotel. I am sorry that the salad was not satisfying. I am grateful that Kelsey offered to get you another one for the inconvenience. I have let the Food and Beverage department aware of your concerns so it is an isolated issue. Again thank you for taking...

Sioux City, Iowa
Reviewed 14 November 2015 via mobile

Room was spacious, but, for the price, no microwave or free Internet (both standard amenities at even a Super 8). To get to the exercise room and pool, you have to walk through the lobby area. No snack vending (only beverage vending); although there is a Starbucks which has chips & scones, but it closes early (like 7 pm). Staff...

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Helpful?
Thank John H
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for taking the time to explain what happen during your stay. I understand that management has been in contact with you about the situation. Please let me know if I can assist in any way and thank you for bringing this to our attention.

Edmond, Oklahoma
Reviewed 12 November 2015

I stayed at the Chicago Marriott Naperville in early November, 2015. The hotel was up to the 3.5 star standard with a restaurant, large lobby, and was fully staffed. Staff ranged from good to very good. There is a Starbucks in the lobby and a pool/hot tub. The hotel is conveniently located. My general preference is for a Courtyard, as...

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Helpful?
Thank John F
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I hope our staff provided you the service you are accustomed to at the Courtyard. Thank you again for giving us an opportunity to host you during your travels and we look forward to your next visit with us.

Goochland, Virginia, United States
Reviewed 11 November 2015

Modern, clean, nice fitness center. Great location. One of the nicest full service Marriott properties i have stayed at. No question I will stay here again when in town. Concierge lounge is a great perk for rewards members.

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Helpful?
Thank Mark G
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am happy to hear how you enjoyed your stay with us. We strive to provide exceptional service to our guest and I am happy it showed during your stay. Once again thank you for the positive comments on your stay with us. We look forward...

Los Angeles, California
Reviewed 26 October 2015

Great Marriott with a Starbuck's in the lobby. All staff members were helpful and courteous. Rooms were clean and the hotel felt comfortable and safe. I had some challenges like room keys that went dead twice (although nowhere near my phone or anything magnetic). Oddly, one must step into the shower in order to turn on the shower. So basically...

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Helpful?
Thank RiTips
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear how the staff provided exceptional service during your stay. I am sorry you had some troubles with your keys during your stay. I have also brought to our engineering team your concerns with the shower. We look forward to your next visit...

Miami, Florida
Reviewed 23 October 2015

Great place for a work conference and beautifully updated rooms. Great food, didn't even taste like "hotel" food, excellent service and impeccably clean bathrooms downstairs despite the large group conference we had. Awesome place! Thanks Marriott!!

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Helpful?
Thank Jenny L
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the postivive comments on your recent stay with us. I am happy to hear how you enjoyed your time with us. I have passed along your comments to the Food and Beverage team who pride themselves on their quality of food. I have also passed along your positive comments to the housekeeping team. Thank you...

Reviewed 18 October 2015 via mobile

We stayed at this hotel for couple days. It was spacious and nice. Plenty of restaurants within walking distance including Morton's and Maggiano's. We arrived pretty late and turned out that the kitchen closed at 11pm and there was no room service, which is pretty disappointing. They gave us some pizza places to call for delivery but that isn't as...

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Helpful?
Thank Elina W
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy that you enjoyed your time with us. I am sorry that by the time you arrived that our food and beverage areas were closed. Hopefully you had a chance the following day to get that room service you were hoping to get. Again thank...

Ridgefield, Connecticut
Reviewed 8 October 2015

This was our 2 night stay while attending a family function. The hotel is clean and the staff friendly and helpful. While there is a vouchered breakfast for Marriott members, there is not the complimentary breakfast that you would get at a Marriott Residence Inn. There is a fitness room and pool and rooms available for private functions; several wedding...

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Helpful?
Thank revrpb619
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Thank you for your recent comments on your stay with us. I am happy to hear that you enjoyed your time with us. I hope you had a chance to utilize some of the amenities we offer at the hotel. Again thank you for your comments and we look forward to your next stay with us.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: $173 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Family Hotel in Naperville
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room”
 of 5 bubbles shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
 of 5 bubbles 212philr, 24 Oct 2016 | Read review
“Request a room that faces any direction other than the highway”
 of 5 bubbles GoesByTrain, 4 Oct 2016 | Read review
“Room service was excellent”
 of 5 bubbles AliceK976, 28 Sep 2016 | Read review
“If you can, get a better room than ours!”
 of 5 bubbles VeryBusyBeeUK, 3 Sep 2016 | Read review
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