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Chicago Marriott Naperville

Booking.comUSD 176*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Chicago Marriott Naperville
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403 Reviews from our TripAdvisor Community

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Showing 396: English reviews
McLean, Virginia
Reviewed 14 April 2016

Great value for the money. Very helpful front desk. The king room (seemed newly redone) on the 6th floor was nicely arranged, but a bit small (no chair except desk chair). Super comfortable bed with nice linens, nice bathroom, but only a shower. Had a real business or events feel. Loved the Starbucks in the lobby. Had delicious chips with...

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Helpful?
Thank TJGB1418
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We take great pride in the service we provide our guest and I am happy it showed during your stay. I am glad you had a comfortable sleep with our new bedding. I have also passed along your comments to the food and beverage team on the...

Bloomfield Hills, Michigan
Reviewed 8 April 2016

This is a new property as of 2014. The staff couldn't have been any more helpful on several occasions. When there was a problem with us making coffee in the room they got coffee for us. They were great at helping us find our way around in this area.

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Helpful?
Thank HyattHilton
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We want all of our guest to feel at home during their stay and I am happy it showed during your trip. I am also happy to hear how we were able to get you your much needed coffee for you. I hope you were able to...

Reviewed 7 April 2016

Stayed here with my daughter for a long weekend. Nice location in Naperville. Mario Tricoci salon and spa is a few seconds up the street. I made special arrangements to have an “Executive Suite” – reservation was confirmed before date of arrival; I also arranged for a late check-in. When we arrived and checked in, my credit card was rejected...

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Helpful?
Thank Little_Sweden_GM
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We strive for our staff to provide the highest quality of service to our guest during their stay. I am sorry to hear how this was only partially true during your stay. We will retrain the front desk staff on being considerate of certain situations that may...

Ellicott City, Maryland
Reviewed 4 April 2016

My family and I were here a little over a year ago. There was some renovation work going on, which detracted a little. Now that that's all done, it great to see the hotel again. Service and personnel are great! Friendly, outgoing, and very helpful. The breakfast buffet for Elites is served in the restaurant instead of the lounge. The...

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Helpful?
Thank LaneB588
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how our hosts provided exceptional service during your stay. I have passed along your positive comments to the food and beverage team in regards to the breakfast buffet. Thank you again for the comments on your recent stay with us and we...

Reviewed 24 March 2016 via mobile

Business meetings can suck. They made it easy it seemed. The beds are not great and it's a little overpriced which is the only reason for the 4 Stars. Clean, attentive staff, regular shuttles, Starbucks inside.

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Helpful?
Thank Nick E
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how you enjoyed your stay during your business meeting and we made it seamless as possible for you. Thank you again for your comments and we look forward to your next visit with us.

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 21 March 2016

Recently had an opportunity to stay at this Marriott for the 3rd time within the last six months. I'm a platinum Rewards member and fell generally this hotel stands out from the other Marriott but seem to fall short this visit. I was greeted by reception with out mention of my Marriott status, and very little interaction from the staff...

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Helpful?
Thank dgerry17
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I want to apologize for the greeting you received upon check in. As a valued rewards member we take great pride in ensuring that your stay is enjoyable. I am happy to hear how Paul was able to resolve the problem and get you assign to a...

Marco Island
Reviewed 17 March 2016 via mobile

Spent 2 nights at this hotel for business. Very nice property. Lobby is appointed nicely. The front desk very friendly. Used the shuttle service to get around. Drivers also very friendly. The rooms are very comfortable. The bed is firm and u got a great night sleep. Bathrooms are a little small but attractive. No negatives here. Highly recommended.

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Helpful?
Thank MarcoMan1
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We take great pride in the the service we provide our guest and I am happy it showed during your stay. I hope you had a chance to utilize some of the amenities we offer here at the hotel. Again thank you for the positive comments on...

Peoria, Illinois
Reviewed 9 March 2016

The hotel was absolutely beautiful. The front desk was friendly and helpful. The rooms were well-equipped and very clean. The only problem is that the rooms are not sound-proof. You could hear the conversation in the next room.

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Helpful?
Thank mickeywu
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I have passes along your comments to the front desk team on how helpful they were during your stay. I have also let our engineering team know about the sound quality of the rooms to see if there is anything we can do to help the situtation...

Reviewed 28 February 2016

It is the best hotel in Napperville Chicago , quit few resturents around . The hotel staff are very friendly the rooms are very clean . The hotel provides a free shuttle to premium outlet mall and another destination like fox valley mall or Napperville Center .

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Helpful?
Thank Saif H
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. We take great pride in the service we provide our guest and I am happy it showed during your stay. I am also happy you had a chance to utilize the shuttle to go see the sites of the Naperville area. Thank you again for your positive...

Atlanta, Georgia
Reviewed 25 February 2016 via mobile

Just spent the one night. Late in. Great front desk staff. Decent bar/restaurant. Concierge lounge was a little small and the breakfast was a little sub-par. All I wanted was oatmeal but it had a lot of cinnamon already added. The rest of my team were not impressed. Ended up paying for breakfast in the regular restaurant which was good.

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Helpful?
Thank Jospos
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I hope you enjoyed your stay with us. I am sorry that the lounge was not what you expected and apologize for the incident with the oatmeal. I am happy to hear how you were able to enjoy breakfast in our restaurant however. Thank you again for...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: $199 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#5 Family Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the Highway if possible. High up (less noise)”
roadwarriord2015, 17 May 2017 | Read review
“Most rooms have walk-in showers. (request bathtub if needed) and there are some extremely large rooms that would be great for families.”
Cavi, 22 Apr 2017 | Read review
“All the rooms are pretty much the same.”
CyM_12, 7 Mar 2017 | Read review
“Ask for the mini fridge before check in”
JenniferC811, 23 Jan 2017 | Read review
“Corner room”
shenas2014, 31 Oct 2016 | Read review
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Prices are for 1 room, 2 adults
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