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I thought the hotel was great. It's relatively new, and they've done a good job of maintaining it so far. We are from Naperville and decided to try it to give the kids an opportunity to swim and play while it's too cold to do...More
Several family members stayed here for the Christmas holiday. The rooms were large and cozy; the beds super comfy. Breakfast (charge) was delicious. The Starbucks in the hotel was a nice bonus. The staff went above and beyond to make our stay memorable. Thank you...More
We’ve stayed at least six times in this Naperville Courtyard during the last year and a half. It’s always excellent. The front desk staff is so accommodating, housekeeping is wonderful and the restaurant staff is delightful. Everyone goes out of their way to make sure...More
I'm Platinum Elite and travel frequently (~150 nights/yr). This is the worst full Marriott I've ever stayed in. They just can't get the details right. If your staff is going to change out room locks, make sure you have front desk personnel available to give...More
Thank Howie M
Response from Brittney H, Director Of Operations at Chicago Marriott NapervilleResponded 22 December 2017
Dr. Howie M,
Thank you for taking the time to provide your feedback regarding our property. I am sorry that your experience was not what you expected. We value your Platinum Elite status very much and we know that this is not a common situation....More
We won a free weekend stay at the Marriott at a work event. The location is great - near downtown Naperville, but right off the highway, with a couple restaurants within walking distance. The room was very spacious and quiet. There were two tv's, but...More
Response from MaryAnn P, Sales & Catering Coordinator at Chicago Marriott NapervilleResponded 13 December 2017
Thank you so much for sharing your comments about your stay with us. The information you shared about the shower and restaurant will be shared with our department managers. We are always looking to improve our guest experience.
Thank you again and we hope you...More