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Chicago Marriott Naperville

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Chicago Marriott Naperville
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388 Reviews from our TripAdvisor Community

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Showing 382: English reviews
New York City, New York
Reviewed 20 July 2015

The room was quite large with a nice television. The bed was comfortable and the climate control was very easy to use. The food at the bar and restaurant was surprisingly good. A very good heirloom tomato and burrata salad. Some creative sliders. There was a large family reunion going on while I was there. It's a good hotel for...

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Helpful?
1Thank Phillip G
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how you enjoyed your stay and had an opportunity to eat at the restaurant. I have passed along your comments to the Food and Beverage department also. Our fitness center is two rooms so I am sorry you didn't see the cardio...

Syracuse, Utah
Reviewed 15 July 2015 via mobile

The hotel is very convenient to freeways and restaurants. Friendly staff. While the structure gave the initial impression of a Soviet era hunk of concrete, the furnishings and decor gave it a comfortable feel. Concierge lounge was good but for whatever reason they seemed to always have a problem with having ice available.

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Helpful?
Thank N8Tagg
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that the decor of the outer building did not represent what we have to offer inside. I have also passed along your comments to ensure that there is sufficient ice in the lounge area. Thank you again for you comments and we...

Reviewed 14 July 2015 via mobile

What a disaster. I stayed for a friend's wedding and I was charged for 2 days instead of one. All I was told is that they can't do anything for 5 days because the wedding hold isn't paid off yet. Seriously? Nice hotel but bad business practices and customer service. Will not stay again.

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Helpful?
Thank Kristine K
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, I am sorry to hear how you were overcharged during your stay. Although we are able to credit back the extra charges there are some banks that take up to five days for it to clear on your side. Again I am sorry to hear this happen during your stay.

Williston, Florida
Reviewed 13 July 2015

We were in Naperville for a wedding and stayed at the Marriott. What a beautiful hotel. The room was gorgeous and very comfortable. Nicely appointed and clean and modern. Coffee in room and large HD TV. My only complaint (I have this same complaint for other hotels). Why do they put non textured tile on the bathroom floors? Water and...

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Helpful?
Thank flutterby095
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that you enjoyed your stay with us. Although it gets very busy at the hotel sometimes we do our best to ensure that everyone enjoys their stay. I have passed along your comments to the engineering department in regards to the tile...

iowa
Reviewed 9 July 2015

Bed is very comfortable, bathroom is small. The oddest thing here - there are no steps to get into the indoor pool, just 2 metal ladders. Concierge lounge was well stocked. No view, it's in a business area and have to drive 5 minutes to get to downtown Naperville.

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Helpful?
Thank st07
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear that you enjoyed the bedding in the room. I have also let our engineering department know of your suggestion for the steps going in to the pool. We look forward to your next visit with us.

New York City, New York
Reviewed 3 July 2015

Clean and comfortable. Nice service. Walking distance across some gigantic suburban office parks to say me restaurants but shuttle service also available. I think I had an ADA room so I didn't love the bathroom -- hand held shower, no lip on floor to keep water in and small sink no counter. The bed was reasonably comfortable, ok. Room service...

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Helpful?
Thank heavybiztraveller
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest Thank you for the comments on your recent stay with us. I am sorry to hear how you had an ADA room and understand how it was an inconvenience for you. I hope you had a chance to utilize some of the amenities at the hotel during your stay. We look forward to your next visit with us.

RSM, California
Reviewed 28 June 2015

As a Platinum Premier member of Marriott, I called and spoke to Paul at the front desk to arrange my stay for our anniversary. He was super professional, polite and most importantly...helpful! He took care of everything for us and I look forward to our upcoming stay.

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Helpful?
Thank Mic B
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for your postive comments on your interaction with Paul. I am happy to hear that he was able to provide exceptional service during your call. As a value member we strive to make your stay enjoyable and we look forward to your upcoming visit. Please let us know if there is anything we can...

Las Vegas, NV
Reviewed 26 June 2015

This property has a large, modern lobby with a friendly, spacious bar on one side and an equally friendly Starbucks on the other. It is within walking distance multiple great restaurants and a shopping mall. Marriott represents a standard of quality and this hotel excels. I would go out of my way to stay here anytime.

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Helpful?
Thank Moosictraveler
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your stay with us. We our proud to hear how we went above and beyond in your expectations of the hotel. I hope you had an opportunity to try some of the amenities the hotel has to offer. We look forward to your next visit with us.

Hillsborough, New Hampshire
Reviewed 22 June 2015 via mobile

All business. Not frilly at all. Nice lobby. A nice lobby bar. I did not utilize the restaurant, so no Intel there. The rooms were very comfortable (still don't understand the silly soaps that they have, but that is just my thing). Staff was excellent. Efficient, friendly and courteous. In close proximity to several great restaurants, so dining is not...

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Helpful?
Thank Brokenboat
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I have pass along your concerns about the small soap in the rooms to our housekeeping department. I hope you had a chance to dine at one of the local restaurants in the area during your stay. Again thank you for your stay with us and we...

Wisconsin
Reviewed 22 June 2015 via mobile

The staff was wonderful even though the hotel was full of weddings and conferences. Although they did look tired. Understandable. Rooms were excellent, it's a Marriott. Good exercise room. Breakfast buffet was average. Good landscaping. This is a recommended hotel to stay at if you're traveling to Naperville

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Helpful?
Thank David M
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how the staff was excellent during your stay even though it was extremely busy. Again thank you for your stay with us and we look forward to your next visit with us.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: $173 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#5 Family Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room”
 of 5 bubbles shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
 of 5 bubbles 212philr, 24 Oct 2016 | Read review
“Request a room that faces any direction other than the highway”
 of 5 bubbles GoesByTrain, 4 Oct 2016 | Read review
“Room service was excellent”
 of 5 bubbles AliceK976, 28 Sep 2016 | Read review
“If you can, get a better room than ours!”
 of 5 bubbles VeryBusyBeeUK, 3 Sep 2016 | Read review
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