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Chicago Marriott Naperville

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382 Reviews from our TripAdvisor Community

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There are newer reviews for Chicago Marriott Naperville
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Showing 376: English reviews
RSM, California
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 June 2015

As a Platinum Premier member of Marriott, I called and spoke to Paul at the front desk to arrange my stay for our anniversary. He was super professional, polite and most importantly...helpful! He took care of everything for us and I look forward to our upcoming stay.

Helpful?
Thank Mic B
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for your postive comments on your interaction with Paul. I am happy to hear that he was able to provide exceptional service during your call. As a value member we strive to make your stay enjoyable and we look forward to your upcoming visit. Please let us know if there is anything we can... More 

Las Vegas, NV
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 June 2015

This property has a large, modern lobby with a friendly, spacious bar on one side and an equally friendly Starbucks on the other. It is within walking distance multiple great restaurants and a shopping mall. Marriott represents a standard of quality and this hotel excels. I would go out of my way to stay here anytime.

Helpful?
Thank Moosictraveler
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your stay with us. We our proud to hear how we went above and beyond in your expectations of the hotel. I hope you had an opportunity to try some of the amenities the hotel has to offer. We look forward to your next visit with us. More 

Hillsborough, New Hampshire
Level Contributor
190 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 22 June 2015 via mobile

All business. Not frilly at all. Nice lobby. A nice lobby bar. I did not utilize the restaurant, so no Intel there. The rooms were very comfortable (still don't understand the silly soaps that they have, but that is just my thing). Staff was excellent. Efficient, friendly and courteous. In close proximity to several great restaurants, so dining is not... More 

Helpful?
Thank Brokenboat
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I have pass along your concerns about the small soap in the rooms to our housekeeping department. I hope you had a chance to dine at one of the local restaurants in the area during your stay. Again thank you for your stay with us and we... More 

Wisconsin
Level Contributor
105 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 22 June 2015 via mobile

The staff was wonderful even though the hotel was full of weddings and conferences. Although they did look tired. Understandable. Rooms were excellent, it's a Marriott. Good exercise room. Breakfast buffet was average. Good landscaping. This is a recommended hotel to stay at if you're traveling to Naperville

Helpful?
Thank David M
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how the staff was excellent during your stay even though it was extremely busy. Again thank you for your stay with us and we look forward to your next visit with us. More 

Boothbay, Maine
Level Contributor
53 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 21 June 2015

The Marriott Chicago Naperville is a fairly new property, nicely designed, with modern touches, and everything looks up-to-date and spiffy. The location is fine for business travelers like myself, and their conference space was sunny and comfortable. Since there are no hotels in walking distance of lovely downtown Naperville, this is a good option because of the shuttle service, and... More 

Helpful?
Thank Travelswithlabs
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that you were able to enjoy some of amenities that Naperville has to offer. I have also passed along your positive comments about the breakfast menu to the Food and Beverage team. I have shared your comments to management about more possible... More 

Milwaukee, Wisconsin
Level Contributor
35 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 June 2015

I just completed a week-long stay at the Naperville Marriott, and it met all my needs. I arrived late, and they were still able to check me in quickly. The rooms are spacious, the beds comfortable, and the shower heads powerful. They have a Starbucks and a nice bar on the first level, so your drink of choice is always... More 

Helpful?
Thank Skymiles_Davis
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am happy to hear that we were able to check you in quickly especially after a long day of traveling. There are alternatives for internet services at the hotel with a business center that is open twenty four hours. The lobby area also has complimentary... More 

Naples, Florida
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 June 2015

This property is our preferred hotel when visiting North Central College. We again had a super-spacious corner room. Well appointed; comfortable beds. It would have been nice to have a wall-outlet at the bar, instead of having to move the coffee-maker into the bathroom. We did not dine in this time but visited the bar several times. Pleasant and efficient... More 

Helpful?
1 Thank tvl2some2
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I have passed along you positive comments to management about Travis who does go above and beyond in providing exceptional service to our guest. I am also happy to hear how you enjoyed the spacious room again during your stay. We will definitely address the front... More 

Dallas, TX
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 June 2015

This hotel worked very well for us attending a graduation at North Central College in Naperville. The location is convenient the Interstate 88 Toll Road with several restaurants nearby. Rooms were nice. The kids room was average sized, but our room was huge (perhaps a "superior" room due to elite status at Marriott). I was a little surprised at the... More 

Helpful?
Thank Iforgetmyname4
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I hope you had a memorable graduation weekend while you stayed with us. As a valued rewards member I am happy you enjoyed your stay. I have also passed along your comments about the internet speed to see if we can get it taken care of. Again... More 

Draper, Utah, United States
Level Contributor
83 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 June 2015

Newer looking hotel. nice and clean. friendly staff. Just an average stay. Rooms are a fair size and it's in a good location. nothing too great to say about it but nothing negative really either. good gym.

Helpful?
Thank chriscQ7435UL
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that the staff was friendly during your stay. I am also glad that the room satisfy your needs. Again thank you for your stay with us and we look forward to your next visit with us. More 

Columbus, Ohio, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 June 2015

Very, very nice. I was told the rooms were recently renovated and they show it. The lobby and bar area are both brightly lit and spacious with lots of seating. The staff, in particular those at the front desk, are knowledgeable and helpful. There is a Starbucks in the lobby and the business center is separate with three computer terminals.... More 

Helpful?
Thank Alan C
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how the staff provide excellent customer service to you. As a valued rewards member I am sorry that your expectations of the lounge food was basic. I will go over with the Food and Beverage team your suggestions to see if we... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: $170 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Family Hotel in Naperville
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner room”
 of 5 bubbles shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
 of 5 bubbles 212philr, 24 Oct 2016 | Read review
“Request a room that faces any direction other than the highway”
 of 5 bubbles GoesByTrain, 4 Oct 2016 | Read review
“Room service was excellent”
 of 5 bubbles AliceK976, 28 Sep 2016 | Read review
“If you can, get a better room than ours!”
 of 5 bubbles VeryBusyBeeUK, 3 Sep 2016 | Read review
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