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Holiday Inn Express Metropolis

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154 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Reviewed 15 October 2016 via mobile

My husband, our two toddlers, and our infant, stayed here overnight on the way to visit family and back. The staff was friendly, accommodating, and kind. The rooms were clean and the beds were comfortable. The free breakfast had many options (bacon, sausage, eggs, muffins, cereal, pancakes, gravy, biscuits, fruit, and more), the location was great for our needs. It's...

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Thank Lauren S
Key West, Florida
Reviewed 29 September 2016

Very nice hotel and very clean. Right off the interstate and good parking. The buffet of Breakfast was very good with lots of options including hearty country favorites.....and staff were exceptionally polite. Only concern is the water that comes from the faucets is slightly tinged in color. No odor, no grit, not dirty, but not color free. Never noticed until...

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Thank Ruth N
Reviewed 20 September 2016 via mobile

I'll start off by saying they do have a pretty nice staff but as far as the rooms not so pleasant, the ac quit working, the room had a musty smokey smell, I found BLACK MOLD on the wall I will upload pics and tv wouldn't turn on, seems like it use to be a nice place but not anymore....

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Thank Devin155
Vic M, General Manager at Holiday Inn Express Metropolis, responded to this review

Dear Devin155, Thank you for your candid review. We apologize that your recent stay did not meet expectations. The specific issues mentioned will be on top of our list to fix. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...

Hoosier in Iowa
Reviewed 19 September 2016 via mobile

We spent one night here on a road trip. It was fine for a 12-hour stay but not up to the usual Holiday Inn Express standards. Our daughter's room had a fridge; ours did not. Our daughter's floor was literally lumpy, with a noticeable slope. Our furniture was rickety. The walls were very thin. And our daughter washed her hair...

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Thank Wanderlust87
Vic M, General Manager at Holiday Inn Express Metropolis, responded to this review

Dear Wanderlust87, Thank you for commenting on your recent experience here with us in Metropolis, IL. While we are most glad you found the front desk staff to be very friendly, and the rooms to be clean, I sincerely apologize for the dissatisfaction you experienced due to the room conditions. We are preparing to undergo full scale renovations to our...

Reviewed 17 September 2016

The lobby did not look bad. Once you got beyond that point it was all over. The hallways and elevator had a bad odor. We got into our room which also smelled bad. The door had a huge gap where you could see in the hallway. We were extremely tired from a very long drive. Normally we would have just...

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1Thank Donna N
Vic M, General Manager at Holiday Inn Express Metropolis, responded to this review

Dear Donna N, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We are preparing to undergo full scale renovations very soon. We value your comments and welcome...

Augusta Ga
Reviewed 29 August 2016

I have been staying at this Holiday Inn Express for years. I have never had a problem here, I even wrote a great review of this location, a few months back. BUT, what in the world has happened to this place? We checked in for the night last Wednesday, Aug 24, about 11:00 pm. We were pretty tired, and we...

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1Thank Mrs R
Vic M, General Manager at Holiday Inn Express Metropolis, responded to this review

Dear Mrs R, Thank you for reviewing your most recent experience here with us in Metropolis, IL. While we are most glad that you returned to stay with us again, I apologize sincerely for the mold/mildew smell in the hallways, and of course, in your room. This is not acceptable by our standards as well. I have shared your comments...

Cocoa Beach, Florida
Reviewed 19 August 2016 via mobile

We were driving home to Florida and needed a place to stop on I-24. We spotted this hotel and decided to give it a try... and we're glad we did. The young man at the front desk was very polite and friendly. Our room was perfect. Very clean, plenty of space, a nice comfy King bed, lots of pillows, EXCELLENT...

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Thank ngtybtnice
Evergreen, Colorado
Reviewed 11 August 2016

Really nice people on staff. Nice room. This place is due to undergo a remodel but I liked it the way it is. I guess it'll be even better. Clean rooms. Cool air conditioning. Nice tv and fridge. I'd stay here again.

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Thank VirgiFranzi
La Grange Park, Illinois
Reviewed 29 July 2016

This was my 8th time stopping here and it might be my last. The owners son is a person with a chip on his shoulder. Maybe he should not be working here, as I since he has been here the level of service has gone bad. It has a great location and is a good stopping point for our travels,...

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1Thank MillerTyme2
Maryville, Illinois
Reviewed 16 July 2016

Hotel was clean, room up-to-date and comfortable. Front desk check-in was easy and clerk was very professional. The morning breakfast was very good. I will stay here again when passing through the area.

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Thank JD H

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the award winning Holiday Inn Express Hotel in Metropolis, Illinois. The Holiday Inn Express Hotel in Metropolis, IL, is located at the intersection of I-24 and US 45 at exit 37, across the Ohio River, about 7 miles from Paducah, KY. Just minutes from Harrah's Casino on the river, and Fort Massac State Park, host of the 19th century re-enactment, 'The Encampment.' And of course, Metropolis is also the Home of Superman, and features a 15-ft tall statue of Superman and a million dollar Super Museum! We are also the closest town to Mermet Springs/Mermet Lake Conservation Area, where you can go scuba diving, hiking, picnicking, fishing and hunting, all in the same area. Come and enjoy the new Express Start Refresh breakfast bar featuring our cinnamon rolls, scrambled eggs, cheese omelets, crispy bacon strips, sausage patties, biscuits & sausage gravy, yogurt, and Smart Roast coffee, among other items. We also have an indoor pool and spa for your recreation, along with a fitness center. All guest rooms feature the Simply Smart exclusive line of amenities, bedding, and the one and only Stay Smart shower head. Passing through or visiting Metropolis, IL? Stay Smart at the Holiday Inn Express hotel.We are situated just outside Paducah, KY, about half way between St. Louis, MO, and Nashville, TN, posing as an ideal overnight stop for long-distance travelers. ... more   less 

Additional Information about Holiday Inn Express Metropolis

Address: I24 And Us 45 Exit 37, 2179 EAST 5TH STREET, Metropolis, IL 62960
Region: United States > Illinois > Metropolis
Price Range: $122 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Metropolis 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Holiday Inn Express Metropolis Hotel Metropolis
Holiday Inn Metropolis
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Metropolis staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the north side are very quiet.”
 of 5 bubbles williamrY1970DQ, 1 Nov 2016 | Read review
“We picked first floor. Very handy to door.”
 of 5 bubbles VirgiFranzi, 10 Aug 2016 | Read review
“Other reviews said lower rooms were noisy above, we stayed on the top (third) floor and it smelled bad.”
 of 5 bubbles billsD3006WA, 28 Dec 2015 | Read review
“read the reviews. Do they sound like they are written by the hotel staff or actual customers.”
 of 5 bubbles 627bc, 30 Sep 2015 | Read review
“go somewhere else till remodel is done”
 of 5 bubbles Hayley76, 21 Aug 2015 | Read review
5 of 5