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Holiday Inn Express Hotel & Suites Mattoon

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Traveller (1)
Room & Suite (15)
Dining (4)
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Overview
  • Excellent62%
  • Very good26%
  • Average7%
  • Poor3%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Suites
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (156)
There are newer reviews for Holiday Inn Express Hotel & Suites Mattoon
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93
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All reviewscracker barrelplenty of parkingrooms are cleanpancake machinenewer propertylarge bathroompets are allowednice hotelwithin walking distancehome depotcontinental breakfastgreat breakfaststaff was very friendlyoff the highwayyogurthieil
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11 - 15 of 155 reviews
Reviewed 22 March 2017 via mobile

We love staying at Holiday Inn and Suites when we travel. This particular hotel was pretty bare bones, nothing fancy at all. Could use some updating in fact. But what it lacked in sparkle, it made up for in the super friendly staff and ample...More

Thank Nikki D
Response from Jacob T, Front Office Manager at Holiday Inn Express Hotel & Suites MattoonResponded 6 April 2017

Dear Valued Guest, Thank you for the review of our hotel. We take great pride in accommodating our guest and very glad you were able to enjoy your time. We hope to see you return in the future. Sincerely, Jacob T Front Office Supervisor

Reviewed 26 December 2016 via mobile

Nice clean hotel appears to be pet friendly, simple hotel, housekeeping comes early and the breakfast crew shuts down early and could couldn't careless if you get anything from there. Service was acceptable, less than enthusiastic about the breakfast crew.More

Thank Mike W
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites MattoonResponded 11 January 2017

Dear Mike W, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. I am glad to read that you were satisfied with...More

Reviewed 11 November 2016

Hotel was nice for the area. Located near a good choice of places to eat and shop. Near Hwy. Breakfast was ok..Pancake machine makes rubber cakes but hey they had other items to choose from. Can't remember his name but guy at front desk was...More

Thank TNChic615
Response from Stephanie P, Manager at Holiday Inn Express Hotel & Suites MattoonResponded 6 September 2017

Dear TNChic615, Thank you for taking the time to review our property. We take great pride in the work we do here. We hope you choose to stay with us in the future. Thank You

Reviewed 14 September 2016

Stopped here on a three day trip as the first leg. The room was a 2 queen suite for my wife and two children. Not certain about the quality of the fold out bed but my son did not complain about it. The breakfast was...More

Thank TravelBoy8491
Response from Stephanie P, Manager at Holiday Inn Express Hotel & Suites MattoonResponded 6 September 2017

Dear TravelBoy8491, Thank you for the positive feedback about our breakfast. Our breakfast attendant works very hard and takes great pride in the work she does. We also hope you stay with us next year as well. Thank You

Reviewed 7 September 2016

We got a 2 queen suite for three adults for one evening during a family trip. The room was quite large, but unhappily, that's the only positive we experienced at this hotel. Typical Holiday Inn with terrible pillows: I would throw every one of them...More

1  Thank madcg
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites MattoonResponded 22 September 2016

Dear madcg, Thank you for your recent stay with us and reviewing our property. We would like to apologize for the shortfalls you have noticed with your room, especially the condition of the furniture and cleanliness. We work very hard to ensure our facilities and...More

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Best Value Properties in Mattoon, IL
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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Self-Serve Laundry
Dry Cleaning
Laundry Service
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Restaurant
Hot Tub
Tennis Court
Indoor pool
Details
Price range
USD 102 - USD 152 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mattoon
#4 Business Hotel in Mattoon
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 102 - USD 152 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Mattoon
#4 Business Hotel in Mattoon
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1)
Room & Suite (15)
Dining (4)
Pool & Beach (1)
Questions & Answers
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Spelevator D
24 January 2017|
Answer
Response from TravelBoy8491 | Reviewed this property |
I don't know. Call the hotel directly
0
Votes
spelevatordover
12 January 2017|
Answer
Response from Stephanie P | Property representative |
If you have additional questions about the hotel and its ownership please feel free to contact me directly at the hotel. Stephanie Packer Area General Manager 217-235-2060
0
Votes
Spelevator D
11 January 2017|
AnswerShow all 2 answers
Response from Stephanie P | Property representative |
Hi, The Hotel was built in 2008 and is owned by AHIP. If I can assist you in any way please let me know.
1
Vote
Room Tips
"Room 127 was great for having a pet (close to an exit door)."
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"3rd floor is always a good choice, no one stomping around like a Clydesdale above you."
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"ask for room on West side (back side of hotel) to avoid any chance of I-57 road noise"
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"Our first floor room on the end was fine, although we did hear a screaming baby on and off. Mostly on."
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