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Sonesta ES Suites Chicago - Lombard

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Traveller (15)
Room & Suite (25)
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Overview
  • Excellent53%
  • Very good33%
  • Average10%
  • Poor3%
  • Terrible1%
Travellers talk about
“residence inn”(34 reviews)
“full kitchen”(16 reviews)
“front desk”(30 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
All hotel details
Offers from Sonesta ES Suites Chicago - Lombard
Special Offer: Free Breakfast & Parking
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Offers from Sonesta ES Suites Chicago - Lombard
Special Offer: Free Breakfast & Parking
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Reviews (191)
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All reviewsresidence innfull kitchenfront deskupstairs bedroompenthouse suitemain buildingthe upper levelseparate buildingsfamily birthday celebrationlong hallwayassistant general managerspent the weekdressing areawonderful propertyice makeroutdoor poolno questions asked
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21 - 25 of 181 reviews
Reviewed 14 December 2016

This was a comfortable and clean stop for our family of five. Keep in mind that the "penthouse" rooms are up a lot of stairs and there are no elevators. I have some strong young sons who carried all the luggage up and down for...More

Thank WendyMomto4
Response from Cynthia I, General Manager at Sonesta ES Suites Chicago - LombardResponded 16 December 2016

So great to see you and the family had a wonderful time at our pool and our evening Mix event. We are a unique property designed more like townhouses with individual units. We are also always available to help any guest with luggage. We will...More

Reviewed 30 November 2016

I choose Residence Inn because I like to know that the kitchen will be outfitted, the bed is good, etc. There were some surprises at this hotel. 1. The rate got changed with no notification or explanation. The management did fix it but still. It...More

Thank Karrn S
Response from Cynthia I, General Manager at Sonesta ES Suites Chicago - LombardResponded 1 December 2016

Thank you for taking time to share your experience while traveling to Lombard. Glad to see we were able to fix the rate issue for your room and to see you were comfortable in our beds. We have also retrained security to make sure if...More

Reviewed 22 November 2016

This hotel was refurbished a couple of years ago and is really not wearing well - its already feeling tired, the rooms are a bit dark especially in winter sand the bathrooms are very small. I also had some miscommunication and hassles checking in, but...More

Thank EnglishLight
Response from Cynthia I, General Manager at Sonesta ES Suites Chicago - LombardResponded 23 November 2016

We agree and are in the process of planning the next renovation needs of the property moving into 2017. Thank you for your kind comments about our staff and I will make sure they are recognized for their great service. We truly do have a...More

Reviewed 14 November 2016

Wonderful property, the staff handled 3 hockey teams during our stay and did a great job. I would highly recommend this hotel for personal use or with large groups. Many places nearby to eat and city is not too far away with easy access to...More

Thank mnrn7012
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded 15 November 2016

What a great weekend we had hosting your teams! So much excitement getting everyone ready each morning at breakfast for the big events. We look forward to your return next year at the Chicago Lombard Residence Inn!

Reviewed 28 October 2016

Had no issues in our stay here for a week, Breakfast was good as can be , our maid service was great. Good location which was close enough to many attractions. Room was big , but will need to be updated soon.

Thank patnbobbi
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded 29 October 2016

It is great to see our large guest rooms were able to meet your needs while staying at the Chicago Lombard Residence Inn. We look forward to your next visit!

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Breakfast included
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 128 - USD 329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Lombard
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 128 - USD 329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Lombard
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (25)
Dining (1)
Pool & Beach (1)
Questions & Answers
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dkinzie2017
27 February 2017|
AnswerShow all 2 answers
Response from Cynthia I | Property representative |
We are actually a Marriott hotel. Thank you Cynthia
0
Votes
Teacher2nd
28 March 2016|
AnswerShow all 8 answers
Response from Cynthia I | Property representative |
Cleaning Fee is only if you have a pet. We have the room deep cleaned after each guest with a pet checks out of the hotel. It is only a one time fee charged at check in.
0
Votes
Room Tips
"Upper Level Suite with Fire Place is our recommendation."
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"The suites with 1 king, 1 queen, and 1 sofa bed + kitchen are very spacious."
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"Towards the front side."
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"Choose the second floors if your able to walk stairs."
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