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This was a comfortable and clean stop for our family of five. Keep in mind that the "penthouse" rooms are up a lot of stairs and there are no elevators. I have some strong young sons who carried all the luggage up and down for...More
Response from Cynthia I, General Manager at Sonesta ES Suites Chicago - LombardResponded 16 December 2016
So great to see you and the family had a wonderful time at our pool and our evening Mix event. We are a unique property designed more like townhouses with individual units. We are also always available to help any guest with luggage. We will...More
I choose Residence Inn because I like to know that the kitchen will be outfitted, the bed is good, etc. There were some surprises at this hotel. 1. The rate got changed with no notification or explanation. The management did fix it but still. It...More
Thank Karrn S
Response from Cynthia I, General Manager at Sonesta ES Suites Chicago - LombardResponded 1 December 2016
Thank you for taking time to share your experience while traveling to Lombard. Glad to see we were able to fix the rate issue for your room and to see you were comfortable in our beds. We have also retrained security to make sure if...More
This hotel was refurbished a couple of years ago and is really not wearing well - its already feeling tired, the rooms are a bit dark especially in winter sand the bathrooms are very small. I also had some miscommunication and hassles checking in, but...More
Response from Cynthia I, General Manager at Sonesta ES Suites Chicago - LombardResponded 23 November 2016
We agree and are in the process of planning the next renovation needs of the property moving into 2017. Thank you for your kind comments about our staff and I will make sure they are recognized for their great service. We truly do have a...More
Wonderful property, the staff handled 3 hockey teams during our stay and did a great job. I would highly recommend this hotel for personal use or with large groups. Many places nearby to eat and city is not too far away with easy access to...More
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded 15 November 2016
What a great weekend we had hosting your teams! So much excitement getting everyone ready each morning at breakfast for the big events. We look forward to your return next year at the Chicago Lombard Residence Inn!
Had no issues in our stay here for a week, Breakfast was good as can be , our maid service was great. Good location which was close enough to many attractions. Room was big , but will need to be updated soon.
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded 29 October 2016
It is great to see our large guest rooms were able to meet your needs while staying at the Chicago Lombard Residence Inn. We look forward to your next visit!