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SureStay Plus Hotel by Best Western Chicago Lombard

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Traveller (52)
Room & Suite (19)
Dining (7)
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Overview
  • Excellent48%
  • Very good36%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“waffles”(22 reviews)
“sausage”(17 reviews)
“great price”(12 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Fitness centre
2 Star Hotel
All hotel details
Offers from SureStay Plus Hotel by Best Western Chicago Lombard
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (331)
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114
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138
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12
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All reviewswafflessausagegreat priceenglish muffinsyorktown mallfree wificomplimentary breakfastcomfortable bedhot waterthe breakfast areathree nightsgreat place to stayflat screen tvnon smokingdefinitely stay here againthe hotel is cleannice area
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11 - 15 of 313 reviews
Reviewed 10 October 2017

Horrible breakfast, paint peeling in bathroom, badly in need of renovation and cramped room. Most of the staff, except night auditor, were very rude. Forget sleeping late if you want housekeeping. Basically - you get what you pay for.More

Thank valueshopper2017
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 21 October 2017

Dear Valued Guest, We have read your comments about your most recent stay at our hotel.We have never got any complaints to this extent about our hotel and our staff. We would like to speak to you and get more details regarding the experience you...More

Reviewed 30 September 2017

comfortable beds, big bathroom, quiet room and area -- couldn't hear the neighboring rooms at all. Staff was pleasant. Easy to get to ... not hard to get to, even when avoiding the toll roads. I'd stay here again.

Thank HollyBerryElf
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 1 October 2017

Dear Valued Guest, We Appreciate your feedback! And will like to welcome you back on your future stay! Thank you! and Hope to see you Soon!

Reviewed 29 September 2017

This was my first stay at this location and for the price I was a little hesitant, but in the end my experience here was very positive. The staff, rooms and location were all very good, with terrific proximity to almost everything in the Chicago-area....More

Thank MessNmagic
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 1 October 2017

Dear Valued Guest, Thank you for staying with us and thank you for taking the time out of your day to review our hotel. It's exciting to see another guest give us a "4 STAR rating", Our Main goal is to ensure ALL of our...More

Reviewed 19 September 2017 via mobile

The accessibility here is the best I have ever seen. As a wheelchair user and also an accessibility consultant at Complete Access Consulting, I know what to look for. I had to look hard to find even minor problems. And when I did find items...More

Thank compaccessconsult
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 20 September 2017

Dear Valued Guest, Thank you for your review during your recent experience at our hotel. We are Pleased to hear that our location suited your needs. We look forward to hosting you again here at the Sure Stay Plus hotel! Thank you!

Reviewed 18 September 2017

the location was pretty good. the area was surrounded by many stores, restaurants, gas stations, and other hotels. location was close to many of the western suburbs, including oak brook. the good included free wifi, free breakfast (good breakfast), free parking (although sometimes parking maybe...More

Thank LARRY P
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 20 September 2017

Dear Valued Guest, Thank you for your feedback as well as for choosing Sure Stay Plus hotel as your destination. We are very appreciative of your comments and are happy to hear that you enjoyed your stay with us. If your ever around town please...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
USD 61 - USD 103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Lombard
#3 Romantic Hotel in Lombard
#3 Business Hotel in Lombard
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
USD 61 - USD 103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Lombard
#3 Romantic Hotel in Lombard
#3 Business Hotel in Lombard
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (52)
Room & Suite (19)
Dining (7)
Business Centre & Event Rooms (1)
Questions & Answers
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C S
23 November 2015|
AnswerShow all 3 answers
Response from Debkav | Reviewed this property |
It is hard to reach total perfection. With all hotels there might be a snag here and there. My two days at this hotel was excellent. Not one single complaint. The staff could not have been any nicer and helpful... More
0
Votes
Sharon M
12 June 2015|
Answer
Response from MHCalum | Reviewed this property |
Hotel staff would need to answer on exact speed; as a power user I had no difficulties with connectivity or package loss; videos loaded quickly. Any slowness during peak times I blamed on general traffic.
0
Votes
KimPhan
13 May 2015|
AnswerShow all 2 answers
Response from SilviaGonzalez1 | Property representative |
Hello, We only have the shuttle on Mondays, Wednesdays and Saturday mornings only. Melissa S.
0
Votes
Room Tips
"All the rooms are very good size."
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"Walking distance to Target, a mall, Harry Caray's Restaurant and a bus that is non-stop to Wrigley Field..."
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"beware the slippery bathtubs"
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"The entire building seemed to be very quiet."
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