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Embassy Suites by Hilton Chicago - Lombard/Oak Brook

Booking.comUSD 168*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 184*
USD 168*
USD 184*
USD 168*
USD 184*
USD 168*
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Embassy Suites by Hilton Chicago - Lombard\/Oak Brook
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84 Reviews from our TripAdvisor Community

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Showing 83: English reviews
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Indianapolis, Indiana
Reviewed yesterday NEW

I haven't visited this Embassy for a couple of years because of corporate hotel requirements. I've noticed that it recently completed a renovation so I booked a stay. The hotel was transformed! Every aspect of it looked brand new. The lobby area was better designed, the front desk area was more accessible, and the staff working there was top notch....

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Helpful?
Thank IndyTraveler96
HOTEL’S FAVOURITE REVIEW
Reviewed 21 March 2017 via mobile

We have stayed at this Embassy location a couple times and both were very good. One night we stayed there were what seemed yo be several kids party's. We checked out the pool and were surprised to see that they had security regulate how many guest could be in pool area. We had the 1 bedroom suite. With a living...

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Helpful?
Thank Greg M
About Hotel's Favourite Review
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello Greg M, Thank you for taking the time to review our hotel, the Embassy Suites Lombard. We appreciate the 5 STAR rating. I look forward to sharing your feedback with our staff. I'm glad to hear you found our staff helpful and enjoyed your stay. We look forward to having you back. If there is anything that we can...

Schaumburg, Illinois
Reviewed 4 days ago NEWvia mobile

Nice local get away for me and the hubby. Lots of choice restaurants near by. Hotel offered evening cocktails and appetizers which was nice, but line was way too long to enjoy more than 1 drink. Overall clean and very convenient.

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Helpful?
Thank Debbie M
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello Debbie M, Thank you for taking the time to review our hotel. We appreciate the great feedback. It sounds like you took advantage of our free managers reception. I hope to see you again soon on your next trip to Lombard. Sincerely, Neil DeGuia General Manager neil.deguia@hilton.com

Oak Brook, Illinois
Reviewed 4 days ago NEW

Poor Customer Service and Absolutely no empathy or apologies. I was celebrating my daughter 8th Birthday. I had a few extra kids which was never a problem in the past but. I was at an Embassy Suite as recent as March and having a wrist band to enter the pool area with a wristband was not a requirement. The location...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank sharondap974
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello, Thank you for taking the time to review our hotel. I sincerely apologize that you did not enjoy your experience at our property. We have implemented some new policies and procedures in an effort to ensure that all of our guests have an enjoyable experience at our hotel. Our NO Party Policy has been in place and has shown...

Illinois
Reviewed 6 days ago NEW

I was pleasantly surprised by my stay at the newly renovated Embassy Suites. The hotel now has a fresh and modern look. My room was nicely decorated with a fold out sofa bed, more than one ottoman to put your feet up, two extra large LG TVs (50 in?), coffee maker and refrigerator. The shower was very large and sufficient...

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Helpful?
Thank Havetime2go
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello Havetime2go, Thank you for taking the time to review our hotel, the Embassy Suites Lombard. We appreciate the "5" STAR Rating. I look forward to reading your review in front of our staff. We hope to see you again soon on your next trip to Lombard. Sincerely, Neil DeGuia General Manager neil.deguia@hilton.com

Howell, Michigan
Reviewed 6 days ago NEW

The renovation at this hotel is complete and the property looks great. It has a more upscale feel to it, the staff was friendly and helpful, and the food was much improved. The only area they still need to update is the fitness room equipment. Overall, a great renovation and a perfect location for restaurants and entertainment, and easy access...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 614betsye
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello 614betsye, Thank you for taking the time to review our hotel. We appreciate the great feedback. I plan on sharing your review with our staff. Please let me know if there is anything we can do to improve on your future stay. Sincerely, Neil DeGuia General Manager neil.deguia@hilton.com

Elkader ia
Reviewed 1 week ago via mobile

We had a nice stay this last weekend First of all i want to start with all the positives. 1. Great hotel. We loved our room. Loved the breakfast, the evening reception. Breakfast was good each morning. We enjoyed the made to order omelette station. We came down later each morning and there were still full options and everything was...

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Helpful?
Thank A5003MTamyh
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello, Thank you for taking the time to review our hotel. We appreciate the great feedback. I apologize about the miscommunication about our pool service. Since we are a 24/7 operation, we do our very best to identify a time in shutting our pool down for cleaning and maintenance that would minimally impact our guests. Again, I apologize about the...

Westland, Michigan, United States
Reviewed 1 week ago

We were there in September 2016 and the place was under construction. There was dust everywhere. The construction crew started working around 9am and it lasted until around 6pm. We have 4 kids with us and I did not really feel safe having the kids around all that construction. But I do think that when they are finished, it would...

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Helpful?
1Thank TheTAGirlie
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello TheTAGirlie, I am excited to announce our hotel is NOT under construction. We thank you for your patience during your stay with us in September. We are very proud of how our renovations turned out and look forward to showing you our new look. Please let me know when you decide to come back and I will be sure...

Aurora, Illinois
Reviewed 1 week ago

If you are traveling with your family please go anywhere else! Pre experience : After reserving, I was sent an email reagurding their new policies. It said that no parties were allowed and that at checkin, my debit card would be charged an incidentals fee of $50. Even though it is refundable, all of these things were new to me,...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank wendypG7986QF
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello, Thank you for taking the time to review our hotel. I sincerely apologize that you did not enjoy your experience at our property. We have implemented some new policies and procedures in an effort to ensure that all of our guests have an enjoyable experience at our hotel. Our NO Party Policy has been in place and has shown...

Chicago, Illinois
Reviewed 2 weeks ago

Poor management, no customer service! General manager Sucks! Still waiting on email follow up! Staff not properly trained! Hotel should not bear Hilton Name! This is a franchise property and it shows!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank valenciao2017
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Dear valenciao2017, Thank you for taking the time to review our hotel. I am sorry you felt this way about our property, but I can assure you that our management staff is top notch, with great customer service. We care about our guests and are committed in providing the best possible service that one expects in a hotel. I truly...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Embassy Suites Chicago Lombard Oak Brook hotel is excited to announce our hotel renovation is complete. Be the first to experience our newly renovated two-room suites and enjoy a relaxing stay in Chicago - Lombard. We have done more to our hotel so you can enjoy your stay with us even more. Whether business or leisure brings you to Chicago - Lombard, we would like to reward you with 1,000 HHonors Points with each night stay. Our new restaurant, Stacks Grilled Cheese & Bar is open and we look forward to serving you. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - Lombard/Oak Brook

Address: 707 E Butterfield Rd, Lombard, IL 60148-5614
Region: United States > Illinois > DuPage County > Lombard
Price Range: $193 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - Lombard/Oak Brook 3.5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct, Expedia, Orbitz, Hotwire, Travelocity, Priceline, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Chicago - Lombard/Oak Brook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Chicago
Embassy Suites Lombard
Lombard Embassy Suites
Hotel Style:
#4 Romantic Hotel in Lombard
#5 Business Hotel in Lombard
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - Lombard/Oak Brook staff and other travellers.
7 questions
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Chicago, Illinois
Charleston
3 months ago

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Questions? Get answers from Embassy Suites by Hilton Chicago - Lombard/Oak Brook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Top floor at the Embassy's is always the best.”
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Justus3x3, 21 Mar 2017 | Read review
“Corner suite was nice”
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