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Embassy Suites by Hilton Chicago - Lombard/Oak Brook

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Embassy Suites by Hilton Chicago - Lombard\/Oak Brook
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37 Reviews from our TripAdvisor Community

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Showing 36: English reviews
Reviewed yesterday NEW

This property was very nice, service was friendly, only complaint would be no shuttle service to or from airport, uber back and forth to airport is $35 each way, other than that this hotel gets an "A"

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bickman
beecher
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Stayed her Friday night for a family getaway.The Front desk was punctual,Friendly,And competent.They offer a evening reception from 5:30-7:30 with snacks and cocktails 🍹then they also included breakfast with fresh made omelette station,grits,and lots of other varieties to offer...the hotel itself is huge and very nicely decorated,our room was clean and spacious! we would definitely stay here again and will...

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Helpful?
Thank maureen r
About Hotel's Favourite Review
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello Maureen R, Thank you for taking the time to review our hotel, the Embassy Suites Lombard. We appreciate the great feedback. I am glad you enjoyed the amenities that our property has to offer. We look forward to seeing you again soon on your next trip to Lombard! Sincerely, Neil DeGuia General Manager neil.deguia@hilton.com

Naperville, Illinois
Reviewed 4 days ago NEW

Most of the staff appeared to be unhappy to be at work. It felt very low class by how they interacted. No smiling, no small talk, no acknowledgement . It was unfortunate and I was there celebrating my son's birthday.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank chaleetam
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello chaleetam, Thank you for taking the time to review our hotel. I am very sorry to hear you felt our staff was rude. I want to let you know that this is definitely not up to our standards and expectations and will be shared with our staff to ensure that our future guests do not feel in the way...

Dallas, United States
Reviewed 5 days ago NEW

Everything went extremely well. I was greeted by a professional staff at check-in as well as check out. I recommend this hotel for those travelling to the Chicago area. The hotel is surrounded by several restaurants for lunch or dinner.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Robert T
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello Robert T, Thank you for taking the time to review our hotel, the Embassy Suites in Lombard. I appreciate the great feedback and look forward to sharing with our staff. We hope to see you again soon on your next trip to the Lombard area. Sincerely, Neil DeGuia General Manager neil.deguia@Hilton.com

Reviewed 1 week ago

Loved the double queen suite and the evening reception! The staff was kind and patient! They always smiled and waved to my kid which made it feel more like home for her on our short trip to the city. I plan to return to this location on our next trip to Chicago!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank laurenbV1517LD
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello laurenbV1517LD, Thank you for giving our hotel, the Embassy Suites Lombard an A+ rating. We thank you for your business and hope to see you again on your next trip to the area. I look forward to sharing your feedback with our staff, as it brings a smile to our faces to hear you enjoyed your stay with us....

South Bend, United States
Reviewed 1 week ago

We stayed here before due to our boys basketball games in Chicago. The hotel was renovated from the last time we stayed. Rooms are beautiful and breakfast was delicious and tables were cleaned promptly - so no waiting! Great place to stay!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank M3230NBjuliek
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello, Thank you for taking the time to review our newly renovated hotel, the Embassy Suites in Lombard. We appreciate the positive feedback and welcome you and your team to stay with us every time you are in the area. We thank you for choosing us for your travel needs and look forward to servicing you again soon. Sincerely, Neil...

Bad Vilbel, Germany
Reviewed 1 week ago

As far as I have heard it has just been renovated so I was not surprised that everything is nice and clean. The rooms are great, one bedroom and one type of living room. Bathroom very nice and clean. Itz is öocated eirectly next to a Highway which might disturb people.

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Helpful?
Thank jochen2017
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello jochen2017, Thank you for taking the time to review our hotel. I am glad you enjoyed our newly renovated hotel. We hope to see you again soon on your next trip to Lombard. Sincerely, Neil DeGuia General Manager neil.deguia@hilton.com

Rancho Cucamonga, California
Reviewed 2 weeks ago

One of the better values in the Lombard/Oakbrook area. Good amenities and very helpful staff. Looks like it was remodeled recently. My only negative comment would be, the bar seemed to be a bit understaffed in the later evening. The bartender had to make drinks and also run back to the kitchen to get food going.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dan M
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello Dan M, Thank you for taking the time to review our hotel, the Embassy Suites in Lombard. We are so glad you enjoyed our newly renovated hotel. I will definitely share your feedback with our operations team regarding our bar staffing levels. It is a high priority that guests receive attentive, courteous and efficient service 100% of the time,...

Toledo, Ohio
Reviewed 2 weeks ago

Very excellent stay. Renovations are excellent. Staff was responsive and extremely professional. I would recommend this hotel for business and pleasure stays including families. Location is perfect for dining and shopping.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank U4277UOrobertw
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello, Thank you for taking the time to review our hotel, the Embassy Suites in Lombard. We are so glad to hear that you enjoyed our newly renovated property. It's also nice to hear that you found our staff to be responsive and extremely professional. We appreciate you choosing us for your travel needs and hope to see you again...

Orlando
Reviewed 2 weeks ago

Very satisfied with service and kind staff. Room was in excellent condition. I had to change the dates last minute and hotel staff was kind and helpful. We enjoyed every bit of our stay at Lombard,Oakbrook

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank santiagof736
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello santiagof736, Thank you for taking the time to review our hotel, the Embassy Suites Lombard. It is nice to hear that you had an excellent family experience. I look forward to sharing your feedback with our staff, as our #1 priority is that guests have an excellent experience every time they stay with us. I hope to see you...

26 photos of this hotel

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Hotel & Grounds (7)
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Bathroom (2)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our Embassy Suites Chicago Lombard Oak Brook hotel is excited to announce our hotel renovation is complete. Be the first to experience our newly renovated two-room suites and enjoy a relaxing stay in Chicago - Lombard. We have done more to our hotel so you can enjoy your stay with us even more. Whether business or leisure brings you to Chicago - Lombard, we would like to reward you with 1,000 HHonors Points with each night stay. Our new restaurant, Stacks Grilled Cheese & Bar is open and we look forward to serving you. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - Lombard/Oak Brook

Address: 707 E Butterfield Rd, Lombard, IL 60148-5614
Region: United States > Illinois > DuPage County > Lombard
Price Range: $161 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - Lombard/Oak Brook 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Hotel Chicago
Embassy Suites Lombard
Lombard Embassy Suites
Hotel Style:
#4 Romantic Hotel in Lombard
#5 Business Hotel in Lombard
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - Lombard/Oak Brook staff and other travellers.
4 questions
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Chicago, Illinois
Charleston
25 days ago

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Questions? Get answers from Embassy Suites by Hilton Chicago - Lombard/Oak Brook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?