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My experience was great. Me and my boyfriend was there Valentine Day Weekend, and I wanted to surprise him later on that night, so I asked the night staff if they would help me surprise him with rose petals and other things. They were very...More
This place is great to relax and it is close to everything you need for a business trip. The staff was great. Down stair they a a restaurant that has daily specials for your budget. The gym was nice and easy to use. The only...More
I like the chain so I can compare a few. This HI was older but very well kept. The front desk is professional and pleasant. Welcoming lobby and clean room. I was on the 3rd floor so quiet was no issue. Breakfast had nice variety...More
The indoor pool was not warm It was almost impossible to enjoy. If you aren't going to heat an indoor pool or tell guests ahead of time. , especially in the Fall/winter, why bother having one! I was told this is a ongoing problem in...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago South LansingResponded 11 November 2016
Thank you for writing a review about your recent stay with us. It’s nice to know that you regarded our rooms to be nice, clean and comfortable, staff friendly and helpful and breakfast to be very good. On the other hand, we are...More
The staff is friendly and the property is always clean. The breakfast was good every day were there for 3 days. The area is safe also. The pool is good too. The only thing that need improvement are the fitness room. The bike and treadmill...More
While there are many of the major chain restaurants close by, we try to direct our guests toward unique places they would not find anywhere else, depending on the atmosphere and cuisine they are in the mood for. Without any... More
While there are many of the major chain restaurants close by, we try to direct our guests toward unique places they would not find anywhere else, depending on the atmosphere and cuisine they are in the mood for. Without any further information, I would not be able to say which restaurant is the "best" in general. We do like to hear our guests' feedback on our recommendations, and either continue or discontinue those recommendations based on the general consensus.