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Hilton Garden Inn Kankakee

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Traveller (52)
Room & Suite (28)
Dining (3)

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About

#1 of 2 hotels in Kankakee
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At Hilton Garden Inn Hotel Kankakee, Illinois, you'll find everything you need including complimentary high-speed internet access and remote printing from your guest room to the 24-hour Business Center provided by PrinterOn. Features at the Hilton Garden Inn Hotel Kankakee, Illinois include: *Great American Grill Serving Breakfast, Dinner and Evening Room Service *Evening Room Service and On-Site Catering *24-hr Pavilion Pantry Convenience Mart *Pavilion Lounge *Complimentary Self Parking *Complimentary 24-hour Business Center *Wireless Internet Service in the Lobby and Restaurant *Indoor Heated Pool and whirlpool *Complimentary Workout Facility *All of our 110 guest rooms and suites at the Hilton Garden Inn Hotel Kankakee, Illinois feature: *Complimentary High-Speed Internet Access *Complimentary Secure Printing to the 24-hour Business Center *Oversized Work Desk, Ergonomic Chair and Desk-Level Outlets *Two Dual-Line Speakerphones with Voicemail *Hospitality Center Includes: Refrige
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
653Reviews3Q+A38Room tips

Reviews
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Tea wrote a review Oct 2023
Killeen, Texas6 contributions
Very poor customer service. I contacted the hotel in reference to my digital key not working properly. I asked the lady on the phone, Michele Blanchette, for more information in reference to my issue. She began yelling at me, before I could ask her to calm down and just cancel my reservation she slammed the phone down in my ear. I called back again and asked the nice young lady, Laura, if she would please cancel my reservation and I would find another place to stay. I also asked for the managers information so I could report Michelle for her very poor attitude and nasty behavior. This is unacceptable for a Hilton. The hotel is very nice, clean and in a good location but the manager is rude and disrespectful. Please don't waste your time.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: There are lots of hotels in the area - this Hilton has poor customer service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Mazen, Innkeeper at Hilton Garden Inn Kankakee
Responded 28 Dec 2023
Dear OnAir37395684400, I appreciate you taking the time to share your reviw . I would like to sincerely apologize that your recent call about digital key was not answered professionally. As a teachable moment, we have shared your constructive feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent re-occurrence. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied . We hope you will consider staying with us in the future, and give us the opportunity to make amends. Please contact me at markm@grouip7holding.com when your travels bring you back to Kankakee. Sincerely, Mark M Inkeeper - Owning Company
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bikerdr1 wrote a review June 2023
3 contributions
Hotel's Favourite
We made a reservation at the Hilton Garden Inn in Kankakee because my brother-in-law was sick and dying of cancer. We wanted to visit him before he passed away. Ultimately, he passed away while we were there. The staff, especially Alex and Gwen (the manager) were very kind and helpful. After my wife’s brother passed and we extended our stay, Alex put us on the bereavement rate reducing the cost to stay. We asked Gwen for an extremely late check out because all family had flown out early and she accommodated us for no additional cost. The rooms were clean and comfy. I would recommend this hotel to everyone!
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Review collected in partnership with Hilton Garden Inn
Date of stay: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gwen Felesena, Guest Services / Front Office at Hilton Garden Inn Kankakee
Responded 12 June 2023
Thank you for your taking the time to write your review regarding Hilton Garden Inn Kankakee. We are sorry for the loss of your loved one. We are here to make your stay as wonderful as possible.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jewels299 wrote a review Oct 2023
Pocahontas, Tennessee216 contributions82 helpful votes
Usually you can expect that Hilton hotels are consistently great, but this was not the case here now. The hotel seems to be in a safe locale and looks good from outside. The inside needs cleaning. The carpets are filthy! We stayed on second floor and the carpets really need a cleaning. Carpets on first floors need to be replaced. They are torn and strands of carpet fingers can be seen stretched out. Looks terrible for a Hilton hotel. Don't even think about using the pool. There was so much chlorine in that pool that your eyes would sting from outside (I'm not kidding) the pool area through a door. Just walking through the pool area made you gag. Stains everywhere and on the floor in our room. The bed was clean and comfy. TV, coffee maker and such was great. Huge issue we had was that the folks staying above us had dogs and they barked and barked till one am! My husband went down to the desk twice and complained. This hotel was not even close to capacity and they put someone with dogs above another person's room. Who does that? We almost left. For what Hilton charges, this is ridiculous.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: There are trains that run near there and can be heard. May disturb your sleep.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Mazen, Innkeeper at Hilton Garden Inn Kankakee
Responded 28 Dec 2023
We recognize your time is valuable and appreciate the feedback you have provided following your stay at Hilton Garden Inn Kamkakee. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a Valued Hilton Honors member, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Kenner. Hospitably, Mark M
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ben_Richards wrote a review Aug 2023
Dystopian64 contributions77 helpful votes
Found a lot of hair IN the bed. Not a welcome feeling or a good look with reception tooling around the lobby on personal calls. Been to many similar to same HGI layouts. This one is the worst for upkeep. Seems like this place may be surviving on brand equity.
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Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Mazen, Innkeeper at Hilton Garden Inn Kankakee
Responded 28 Dec 2023
Dear Ben Richards, We recognize your time is valuable and appreciate the feedback you have provided following your stay at Hilton Garden Inn Kankakee. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a Valued Hilton Honors member, thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Kamkakee. Hospitably, Mark M
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Navigate786990 wrote a review May 2023
Cao Lanh, Vietnam17 contributions4 helpful votes
The staff were very friendly and helpful, but they neglected to let us know that the breakfast was not complimentary. In fact, it was overpriced. We found this out by surprised when a hotel staff member brought us a bill. For two having scrambled eggs, bacon and fruit we paid $29. The food was not bad, but not good either. The bathtub was dirty, its porcelain chipped. The window in our room was coated with something that made it impossible to see through. Connecting to the internet was awkward and slow. We paid about $120 for two people staying one night.
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Date of stay: May 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gwen Felesena, Guest Services / Front Office at Hilton Garden Inn Kankakee
Responded 12 June 2023
Thank you for your feedback. We do have breakfast included in our stays when you book online. I do apologize for any inconvenience you may have had with your stay at the Hilton Garden Inn Kankakee, IL.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Balaji_Donepudi wrote a review May 2023
1 contribution
Old Rooms and infrastructure but tthe staff are welcoming. Breafast is ok but Dinner options are bery limited and not very well promising for a leisure evening. This Hotel is located in a very close to the Highway but not to the city.
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Review collected in partnership with Hilton Garden Inn
Date of stay: May 2023
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Rooms
Location
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Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Matthew C wrote a review Mar 2023
Effingham, Illinois237 contributions53 helpful votes
Recently stayed at this property with the players, coaches, parents, and fans of our school volleyball team as they were competing in the state tournament. The hotel staff went out of their way to make certain we had a terrific stay. Even with a swarm of us arriving at the same time check-in went smoothly. We were able to reserve a conference room to hang out in for pizzas after the first game, then again the next morning for breakfast before the next games. Really appreciative of the staff for accommodating our large group.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dambanker wrote a review Mar 2023
Toronto, Canada1232 contributions202 helpful votes
Stayed here for one night. Nice and close to the I57 and easy to find. Check in was nice and easy the front desk staff was very good. They upgraded our room as well, one that included snacks. Not usually a fan of the room snacks but on this night if was perfect after a long drive, especially the Vitawater, never had that one before. The room was very comfortable and clean. The price was also great too, less than $100US. Highly recommend staying here.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Heather D wrote a review Dec 2022
Madison, Wisconsin4 contributions1 helpful vote
On first glance there were no issues. However, as we settled in, it became obvious that cleanliness and attention to detail were lacking. The chair in the room was filthy (as though unspeakable activities had taken place on that chair for years), bathroom fan vent was coated in thick dust, low shower pressure because the shower diverter plunger did not work correctly and handprints on the ceiling. Beds were fair. Upon check out, we relayed our concerns to the front desk and the response was less than reassuring that these issues would be addressed. We have stayed in many Hilton Gardens and this is not a location I would recommend.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Functional, but dated and poorly kept
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michele Blanchette, General Manager at Hilton Garden Inn Kankakee
Responded 8 Mar 2023
Dear guest , Thank you for sharing your review with the TripAdvisor community. Please accept our sincerest apologies that we did not live up to your expectations this time. Rest assured we are taking the necessary measures to rectify and fix the room conditions. As a teachable point, I have shared your constructive feedback with the appropriate team to prevent reoccurrence. Please contact me directly at Michele. Blanchette@hilton.com so I am able to make it up.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sue H wrote a review Dec 2022
Mequon, Wisconsin21 contributions4 helpful votes
Nice property. Easy access to highway and nearby towns. Responsive and friendly staff. Having a restaurant on property is so convenient for a short stay. Food was well prepared. Nicely decorated for holidays. The hot cocoa bar was a cute touch
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$169 - AU$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn kankakee hotel kankakee, hilton kankakee, kankakee hilton garden inn
LOCATION
United StatesIllinoisKankakee
NUMBER OF ROOMS
110
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON GARDEN INN KANKAKEE (AU$169): 2024 Prices & Reviews (IL) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Kankakee
Which popular attractions are close to Hilton Garden Inn Kankakee?
Nearby attractions include B. Harley Bradley House (3.5 km), Grapes & Hops (4.3 km), and Kankakee Railroad Museum (4.3 km).
What are some of the property amenities at Hilton Garden Inn Kankakee?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn Kankakee?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hilton Garden Inn Kankakee?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Kankakee?
Conveniently located restaurants include Burgers & Beer, Yolks & Berries, and BLUE'S CAFE.
Are there opportunities to exercise at Hilton Garden Inn Kankakee?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Kankakee?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Kankakee offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Hilton Garden Inn Kankakee accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.