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Holiday Inn Express Hotel & Suites

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96 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Columbus, Indiana
Reviewed 5 August 2015

We stayed one night in Jacksonville. We requested the top floor, which was the best floor, in my opinion. The hotel was okay, but the floors were dirty in the rooms and in the elevator. The ice machines were so loud, I was glad we didn't have a room near them, also, our air conditioner sounded like an airplane when...

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Helpful?
Thank Susie J
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Susie J: Thank you for taking time out of your busy schedule to post your comments about our hotel. We value input from our guests and use those comments to improve service and quality of stay at out hotel. Let me begin by apologizing for the condition of the elevator and your guest room floor. We have a very...

Reviewed 18 July 2015

The rate was $150 a night which is more expensive than nearby Springfield and comparable to Chicago. You are better off staying in Springfield where there are decent restaurants and things to do. The hotel is very cheap construction. You will hear every door slam, the TV of the adjoining rooms and every footstep of the people above you. These...

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Helpful?
Thank Peter L
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Peter L. I'm sorry that your recent stay with us was less than perfect. Our rates fluctuate throughout the year. High demand in our market affects our rates as well. We try to control noise levels as much as we can. Thank you for posting your comments and we hope that you give us another opportunity to stay with...

Reviewed 13 July 2015

One of the best hotel experiences in recent memory. Very clean hotel. Very spacious room. The continental breakfast was better than most, with longer hours than anywhere else I have been. The breakfast area was very large and comfortable. One of the few hotels that has a pool. Very friendly and helpful staff. Our room was ridiculously large and very...

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Helpful?
Thank Dave O
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Dave O: Thank you very much for posting your fantastic review of our hotel. Our rooms are quite large and I'm glad that you enjoyed yours. Our entire staff will be happy to hear that you found us to be friendly and accommodating. Our goal is to provide an excellent experience for each guest that stays with us. Enjoy...

Reviewed 2 July 2015

I stayed one night while in town for business, the hotel was very pleasant and I enjoyed my stay. The staff were pleasant and helpful, very convenient to an interstate and very easy to access the properly. I had a good night's rest and the wifi worked perfectly.

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Helpful?
Thank Vernon M
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Vernon M: I want to thank you for staying with us while in town for business. We know that our business guests travel often and that you need to be as comfortable as possible. Your comments will assist us in providing the best service possible. I agree that we have a great, convenient location as well!

Palos Heights, Illinois
Reviewed 29 June 2015

My last review was not very complementary. However, I must change my opinion this time. The front desk was very welcoming and the hotel was very clean and the room was great. I also had a A/C with no issues. Breakfast was very good, hot and good choices. I'll be back

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Helpful?
Thank Ghost44
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Ghost44: I'm glad that you had a great experience and thank you for coming back to visit us! We do not take any of our guests for granted and appreciate your comments and suggestions. We put a heavy emphasis on being friendly and accommodating. We want to make sure that every guest feels welcomed while here. I"ll let the...

Paris, Illinois
Reviewed 26 June 2015

The people at the front desk to the people in the breakfast area and the maids, this was an excellent experience. We were there for a baseball tournament at Lenz field and the hotel was booked but there were always smiles on everyone's face and always a question to make sure everything was okay. Very clean place

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Helpful?
Thank Alice P
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Alice P: Thank you very much for posting such positive comments about your recent stay. We want every guest to feel like they are at home while staying with us. We are committed to customer satisfaction and work very hard to ensure that our hotel is both friendly and clean. We are fortunate to have many baseball families stay...

Minneapolis, Minnesota
Reviewed 27 May 2015

I spent both nights last weekend at this property and have nothing bad to say at all about it. The hotel and my room was clean, the staff was friendly and helpful at each interaction. The free breakfast is pretty good. The hotel is easy to get to from the highway and also easy access into the city. Overall, I...

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Helpful?
Thank bretts11
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Bretts11: Thank you for taking the time to post such great comments about our hotel. We try very hard to provide the best service possible. I agree that are location is easily accessible and close to everything. Have a fantastic summer and we hope to see you again on your next trip to the Jacksonville area.

Jacksonville, Illinois
Reviewed 23 February 2015

This hotel is very nice. Girls at front desk are great. I am an IHG rewards member. Spent over 25 nights here already. The manager refuses to give me or my 6 other workers staying here rewards points. After confronting him about missing point, he keeps insisting that are rates $68 per night is to low to qualify for points....

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Helpful?
Thank jlo857
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Jeff L: I want you to know that we have enjoyed having you as our guest over the past several weeks. We appreciate your business and we don't take any of our guests for granted. I apologize for any confusion that has surrounded your reservation(s) and that you have not felt valued as an IHG Gold Member. Our goal...

missouri
Reviewed 10 February 2015

Stayed here on our way home from Cincinnati. Front desk young lady, Taylor, I believe, was way above average regarding customer service. Sharp girl. Room was very clean and comfortable. The breakfast service provided by Wanda, was excellent. I would recommend this hotel.

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Helpful?
Thank lmurchu
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Lmurchu: We appreciate you posting excellent comments about out hotel and staff. Both Wanda and Taylor try very hard to provide fantastic customer service. I'll let them know about your comments. Please visit us when your travels take you to the Cincinnati area again. We look forward to seeing you. Thank you for your business.

Beardstown, Illinois
Reviewed 19 January 2015

This hotel was very clean....bathroom in our room was nice and clean and plenty of room to move around in; our room was top notch; staff were all awesome! The breakfast was delicious...thank you Wanda for all you do in the breakfast area; it was nice and clean...good variety of items.

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Helpful?
Thank Crystal B
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Crystal B: Thank you so much for posting such a positive review. We strive to have an extremely clean and friendly hotel. I'm glad you enjoyed the quality and selection of our breakfast and our breakfast host Wanda! I know that she'll appreciate your kind words. Have a fantastic 2015 and we hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Jacksonville hotel offers comfortable Illinois accommodations! Jacksonville, Illinois is a town with a wealth of history and industry, located midway between Hannibal, Missouri and Springfield, Illinois. Conveniently located off I-72, our Jacksonville hotel offers a premiere location at an affordable price. Several businesses are just a few minutes from our Jacksonville, Illinois hotel, including Pactiv and A.C. Humko, both two miles away. Nestle, as well as the EMI Corporation, have packaging and distribution centers nearby. Jacksonville s historic Eli Bridge Company, which has made fair rides for generations, is also three miles away. Additionally, Hamilton s Catering, which offers a large banquet hall as well as catering services, is just a short drive from our Jacksonville hotel. Jacksonville s history is right at your fingertips when you stay with us. Downtown Jacksonville is just three miles away and features Governor Grierson s Mansion and historic Victorian homes. Woodlawn Farm, which was a stop on the Underground Railroad, is just seven miles from our smoke free hotel in Jacksonville. You can see one of Eli Bridge and Wheel Co.'s famous ferris wheels at Jacksonville Community Park. With an indoor pool and fitness center, our pet friendly Jacksonville, Illinois hotel offers you a great place to stay with a convenient location. Stay Smart with us at the Holiday Inn Express Jacksonville Hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 2501 Holliday Lane, Jacksonville, IL 62650
Region: United States > Illinois > Jacksonville
Price Range: $129 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Hotel And Suites
Jacksonville Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were too tired to keep driving, they offered a room at the opposite end of the elevator ... was perfect! we never heard anyone!”
 of 5 bubbles kellymU145HZ, 15 Jun 2016 | Read review
“Get the top floor away from the ice machine and elevator.”
 of 5 bubbles 788susiej, 4 Aug 2015 | Read review
“On the first floor, the only area you might want to stay away from is the hallway leading to the swimming pool.”
 of 5 bubbles alicep143, 25 Jun 2015 | Read review
“i stayed in room 114 close to everything and quite”
 of 5 bubbles ANTHONYW135, 12 Sep 2014 | Read review
“The suite was worth the money spent. Large, and a sitting are was comfy. Facing the street was not an issue.”
 of 5 bubbles JosephG512, 22 Jul 2014 | Read review
5 of 5