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Holiday Inn Express Hotel & Suites

103 reviews
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Traveller (9)
Room & Suite (19)
Pool & Beach (3)
Overview
  • Excellent50%
  • Very good33%
  • Average12%
  • Poor1%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Suites
2.5 Star Hotel
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Rooms
11 Mar.12 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (103)Write a Review
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35
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5
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LanguageEnglish
49
35
13
1
5
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All reviewswarm cinnamon rollssoap and shampooparking lotoff the highwayrooms are spaciousstayed one nightthe staff was friendly and helpfulhot and cold itemsrecommend this hotelkansas citylocal restaurantsfront desk staffmitchelevatorbugsexitclerk
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11 - 15 of 103 reviews
Reviewed 30 August 2016

Stayed here on the way to Michigan traveling from Kansas City on August 27th. We didn't know there was going to be a Craig Morgan concert happening the night we were staying. I'm a country fan but life has also changed, I've got 3 kids...More

Thank Boomkin
Reviewed 5 July 2016 via mobile

My family has stayed here several times in the past years and we've never had an issue....until this stay. I had reservation issues prior to even arriving. The Manager was supposed to check in to the problem and call me back, however he never did....More

Thank Jemoto3
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 20 July 2016

Dear Jemoto3, Thank you for your feedback regarding your stay at Holiday Inn Express Jacksonville, IL. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk. However, we’re sorry we...More

Reviewed 16 June 2016

Customer Service is my business and I was impressed. Happy and motivated staff! The room was spotless! The breakfast fresh and delicious and we were able to get right back on the road. Mitch was helpful , friendly and courteous when we checked in. He...More

Thank Kelly M
Reviewed 27 May 2016 via mobile

I am very pleased w my stay. WiFi is great but my Verizon service signal kept getting dropped. Bedding is extremely comfortable. Awesome breakfast layout. Have a kurig in my room! Nice and we'll kept hotel. Pool area very well maintained. Will definitely be back!

Thank Christina P
Reviewed 17 April 2016 via mobile

The beds need new matresses, we sunk into a dent when we laid down. The shower head didn't deliver the signature Holiday Inn Express shower experience. The kids' eyes burned from the pool. The staff was friendly. The breakfast was fine. Microwave and fridge in...More

1  Thank ChristyH1967
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 2 May 2016

Dear ChristyH1967, Thank you for taking the time to write a review about your stay with us. We are happy to know that you found our staff to be friedly. However, we would like to apologize for falling short of your expectations regarding our mattresses...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet ( WiFi )
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Restaurant
Tennis Court
Details
Price range
USD 87 - USD 156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 87 - USD 156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (9)
Room & Suite (19)
Pool & Beach (3)
Dining (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Choose another hotel!!!"
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"We were too tired to keep driving, they offered a room at the opposite end of the elevator ... was perfect..."
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"Get the top floor away from the ice machine and elevator."
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"On the first floor, the only area you might want to stay away from is the hallway leading to the swimming..."
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