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Westin Chicago Northwest

Expedia.comUSD 123*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Westin Chicago Northwest
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507 Reviews from our TripAdvisor Community

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Showing 489: English reviews
Minneapolis, Minnesota
Reviewed 16 July 2015 via mobile

Stayed two nights in May for a family weekend trip to Chicago. Location was great and lots of dining and shopping options within a pretty close drive. There were two separate proms going on the weekend we stayed and hotel told us ahead of time. Prom didn't interrupt our stay. Couldn't even hear noise from the ground floor. Room was...

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Helpful?
Thank sisu612
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review! We are glad your stay was a comfortable one and we hope to welcome you back soon!

New York City, New York
Reviewed 14 July 2015

Hotel Rooms are good. Great check in . The Hotel is very good if you are attending a event . Lacks good restaurant at premises. Value for money , lobby bar has limited menu but can survive. Great service . Property is in Suburb . From Airport taxi charge one and half time . From hotel you get fix price...

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Helpful?
Thank Ravi B
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review! Your comments will be celebrated with the staff

Minneapolis
Reviewed 14 July 2015 via mobile

I got upgraded to a suite--terrific. But could not get an Internet connection. Westin said they had just changed Internet provider and asked if I wanted the help line. No. I said, I didn't have time to figure out why the Internet connection didn't work. That is their responsibility, not mine.

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Helpful?
Thank impatiens
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your feedback. It is comments such as yours that we can continue to improve. We apologize the lack of Internet during your last stay. We have upgraded our systems and hope we can welcome you back

Romulus, Michigan
Reviewed 12 July 2015 via mobile

Such an amazing Westin located northwest suburbs of Chicago. Friendly front desk staff with excellent housekeeping staff. Bar offers items to go and taste excellent. Schula's have great steaks. Highly recommend to stay if you're in the area. 40 mins to Chicago FYI due to traffic on the freeways.

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Helpful?
Thank Simon S
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star comments. Your comments will be celebrated with the staff, especially housekeeping! We hope to welcome you back soon

United States
Reviewed 11 July 2015 via mobile

My husband and I used to love coming here because it was comfortable and nice. The last time we came, it was loud and somewhat aged. We thought maybe it was just the specific weekend we came and the rooms must have been real full so we received a dated room since we booked through a 3rd party. This time...

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Helpful?
Thank LoveMyMyles
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Please accept our sincere apology for your recent experience. Although we are in the planning stage of a complete renovation, we also recognize this doesn’t improve your last experience. While our plans are formalized, our Director of Housekeeping is working to ensure the current guest experience is a pleasant one. We work hard to deliver an exceptional guest experience, and...

Reviewed 8 July 2015 via mobile

Stayed in double beds room, no microwaves or refrigerator nice separate make-up area from washroom. Smooth check in let us check in early. Clean room and lobby. No place for late snack. Not close to many restaurants, located in business park.

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Helpful?
Thank Patrick P
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your four star review. We are glad your stay was a comfortable one and we look forward to welcoming you back soon.

Hoffman Estates, Illinois
Reviewed 8 July 2015

Recently, my husband and I stayed here as a little getaway from home. We had a wonderful experience. We liked our room, enjoyed the beautiful view of the lake. We enjoyed all the food we ordered from room service. It was very yummy. All of the workers were very nice. The bellmen and front desk staff were all very helpful,...

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Helpful?
Thank Jennifer D
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments will be celebrated with the staff. We look forward to welcoming you back soon

Vero Beach, Florida
Reviewed 1 July 2015 via mobile

The hotel itself is not bad.. I am not really a fan of layout (atrium like). We had a roof by the elevator. At 2 am I woke up because some guests decided to party at the couch by the elevator right in front of my door. When I came out to ask them politely to be quit they have...

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Helpful?
Thank Polinka F
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we appreciate the time you took to share yours. It is unfortunate that you were disturbed by noise in the hallway, we know how frustrating it can be when noise keeps you awake. We do hope you give us a an opportunity to welcome you back.

Midwest
Reviewed 1 July 2015

This was my second stay here, and during my last I experienced a very noisy night. This time when I arrived at check-in, the receptionist explained that the hotel was very full and had multiple weddings going on. She then asked if I wanted a room on an upper floor, which may have some noise from the wedding receptions, or...

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Helpful?
Thank irishred77
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review! We are glad you gave us a second visit and more importantly, that your stay was a comfortable one. We hope to welcome you back soon

Center
Reviewed 26 June 2015

It felt like a property of Hilton Embassy Suites (not the fanciest brand around for sure) had been stolen and disguised as a Westin. Nicer furnitures have been purchased, one inch-circa fine marble has been used to plate all the ground floor side walls, but still the sense of an empty hospital for reitrees is in the air. Another good...

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Helpful?
Thank Hedin
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Region: United States > Illinois > DuPage County > Itasca
Price Range: $130 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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Questions & Answers

Here's what travellers have asked, with answers from Westin Chicago Northwest staff and other travellers.
3 questions
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Fresno, California
9 months ago
Redlands, California
10 months ago

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Questions? Get answers from Westin Chicago Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views are on the Lake Hamilton side of the building.”
889mariettag, 23 May 2017 | Read review
“High floor - away from elevator - away from couches on each floor”
JTMartinMN, 30 Apr 2017 | Read review
“get a corner suite facing the lake if you can”
905LisaF, 15 Apr 2017 | Read review
“We loved our Junior Suite on the 10th floor!!! Very Quiet and tucked away!!!”
920susanp2015, 10 Apr 2017 | Read review
“This hotel is located in an Industrial district but is convenient to many areas, including the airport.”
  • King Room
G8722KRangelas, 5 Apr 2017 | Read review
5 of 5
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USD 123* /night
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Prices are for 1 room, 2 adults
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