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All reviewscorner suiteheavenly bedupgraded to a suitebusiness hotelwedding receptionlobby barbar foodgift shopnice roomsstarbucks coffeemini fridgewoodfield mallthis past weekendo'hare airportbusiness tripchicagospg
We were in town for a dance convention. There were approx. 1000 participants who were all on the same schedule (not to mention their families). We tried to eat at 400 Park on Friday night and were told that they couldn't serve any food because...More
This locale was perfect for a weekend Dance Convention we had to attend. Very clean, well organized, beautiful hotel. The staff was friendly and accommodating. Our room was very spacious for a King bed room. Plenty of options to eat and drink within hotel, never...More
Thank Jennifer S
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 2 weeks ago
Thank you for your five star review! We are glad you enjoyed your convention. We certainly enjoy having you here and we look forward to welcoming you back next year!
I was arriving late (1AM) and leaving early. I needed a comfortable place to stay in Itasca.
The Hyatt place was a bit less expensive, but the Westin looked like it would be worth the minor price difference.
When I checked in the gentleman was...More
Thank Clinton S
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 4 weeks ago
Thank you for your four star review. Your comments will be celebrated with the team! We hope to welcome you back soon!
As a Starwood Gold member, I have come to love staying at Starwood hotels. I go out of my way to find Starwood hotels in the cities I am visiting because I know the quality will be excellent. This is not the case with the...More
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 3 January 2018
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this...More