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Extended Stay America - Chicago - Itasca

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49 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Columbus, Ohio
Reviewed 29 August 2015

Stayed for about a week.This was a great cost-effective option! Definitely not a five-star hotel, but the room had a little kitchenette with a full-size refrigerator, which was great. They only clean the rooms once a week unless you ask for more often, which was fine by us. The room was well-worn but clean. The place was quiet and and...

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Thank Kay_Ayim
Faro, Portugal
Reviewed 27 July 2015

We were in a meeting close to Itasca and decided for this hotel. We were surprised with a complimentary room since the 2 bed room we asked was not available. Much appreciated. This is not a luxury hotel but it is more than ok for a short stay in business and it has a nice price. The staff was very...

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1Thank PGavaia
Manager_11525, Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the service we provided you. Thank you for choosing Extended Stay America. We hope to see you again soon!

Itasca, Illinois
Reviewed 26 June 2015

As someone who travels a great deal for work this hotel is a lifesaver. The staff is friendly, the rooms are clean, and you get a stove, refrigerator, everything including a kitchen sink. I have stayed more nights in this hotel than I have in my own bed this year and the staff is very friendly. I would recommend this...

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Helpful?
Thank Stephen H
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed our clean rooms and friendly customer service. I truly appreciate your comments regarding our fully equipped kitchens. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Itasca, Illinois
Reviewed 24 June 2015

I and my wife have never experienced such a rude behavior from an Extended Stay hotel manager before. I am on an extended plus stay here at Itasca and so far we had an average stay mainly because of pathetic housekeeping and poor guest service. They don't clean properly and on one occasion didn't clean the toilet. Since on a...

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2Thank Britto777
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for your recent review of your stay. The service issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am going to use your comments as a training tool to coach our entire staff on the importance of providing each guest with professional customer service. Thank you very much for...

Reviewed 26 March 2015 via mobile

Stayed here for 6 months the rates where great. Considering this was way cheaper than a furnished apartment in the surrounding areas. The staff was amazing they helped me every time I needed anything. Internet ran at a decent speed considering it is free. The essentials they give you for kitchen where adequate enough that I didn't have to buy...

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1Thank richard b
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our staff, amenities and our great value. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

New Orleans, Louisiana, Usa
Reviewed 3 November 2014 via mobile

My fiance and I stayed there for 6 days and 5 nights for Halloween while we were visiting family. Nice hotel & great rates. Staff was very friendly. The only thing I was unhappy with was the fact that we only had 3 pillows that were too soft for my liking.....I probably could've asked for a couple more pillows so...

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Thank Mark B
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you so much for posting a review of our property. We are happy to read that we provided you with friendly service and an affordable rate for your visit to family. Still, we do apologize that your pillows were not to your liking. I will share your feedback on this issue with upper management so that your feedback can...

Chennai, Tamil Nadu, India
Reviewed 18 September 2014

The price was good, but accessibility to any near by hotel definitely requires a car service. It would be good if the hotel provide any utensils cleaning slot. Overall experience in stay is satisfactory and the staff is so kind and good.

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1Thank Shravan552
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for taking the time to write a review of your stay. We are happy to read that our staff was kind and that they provided you with good service. However, I do apologize that the location of our hotel did not fully meet your needs. Please know that we do offer utensils at the front desk, and they...

Nashville, Tennessee
Reviewed 8 September 2014

The price was great, the hotel was fine. The continental breakfast was a joke, as expected. I was here for three days for work. I left my hotel at 8am and did not return until after 10pm each night. It was simply a place to stay and that was all I needed. I would return, especially for the price.

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1Thank Allen C
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

The staff and I read your review, and would like to thank you for writing such nice things about the price of your hotel stay. Still, we appreciate you letting us know that the breakfast did not meet your expectations. Your feedback will be useful to us as we continually work to improve our breakfast selection. Once more, thank you...

Port Washington, New York
Reviewed 21 August 2014

It may be worse right now due to all the road construction, but it's almost IMPOSSIBLE to find this place. We drove around in circles multiple times, getting stuck on highways that we couldn't access the motel from. We finally made a very illegal traffic maneuver to get in there... luckily it was late at night and no one was...

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Thank flyermontana
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for providing us with the details of your stay. The situation you described regarding the phone and the absence of our staff is truly regrettable. Please accept our apologies. We will have our maintenance engineer address the issue with the phone. We will also review your comments with our front desk staff to ensure we are making ourselves...

Saint Amant, Louisiana
Reviewed 2 August 2014

Okay let me start off by saying the price for our room with a kitchenette was pretty cheap. But I must say that is the only good thing I experienced. My husband and I stayed for 3 nights and let me start off by staying every night was stressful. When we arrived Saturday I went to the front desk to...

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Helpful?
Thank DeeShae W
Manager_11525, General Manager at Extended Stay America - Chicago - Itasca, responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for the issues with check-in and for the cleanliness issues in your room. Please accept our apologies. As this hotel’s manager, we can assure you that we have spoken with all of our staff members to ensure your experience is not repeated. We...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Itasca

Address: 1181 N Rohlwing Rd, Itasca, IL 60143-1157
Region: United States > Illinois > DuPage County > Itasca
Price Range: $80 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Itasca 2.5*
Number of rooms: 106
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Chicago - Itasca staff and other travellers.
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Questions? Get answers from Extended Stay America - Chicago - Itasca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“find a different hotel!”
 of 5 bubbles 113lawrencen, 3 May 2016 | Read review
“They do have rooms with double beds upon request.”
 of 5 bubbles 962marlenas, 18 Nov 2015 | Read review
“My room is perfect, it quieter and close to the door easy access for me.”
 of 5 bubbles 935kianac, 9 Nov 2015 | Read review
“Don't get a room on the 3rd floor unless you are a smoker, have a pet, or can tolerate any of the odors.”
 of 5 bubbles neww0rldtraveler, 28 Jul 2014 | Read review
“This place sucks !! BEWARE !!!”
 of 5 bubbles danielw289, 2 Jun 2014 | Read review
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