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Chicago Marriott Northwest

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Traveller (29)
Room & Suite (20)
Dining (4)
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Overview
  • Excellent53%
  • Very good33%
  • Average11%
  • Poor2%
  • Terrible1%
Travellers talk about
“room service”(14 reviews)
“front desk staff”(16 reviews)
“sears centre”(9 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Chicago Marriott Northwest
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Offers from Chicago Marriott Northwest
Special Offer: Member Rates
Hotel packages
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Reviews (285)
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144
92
33
7
2
Show reviews that mention
All reviewsroom servicefront desk staffsears centreindoor poolroom was spaciousclosest hotelrooms reservedshopping and restaurantsshort staybreakfast buffetrestaurant barexcellent hotelnice lobbyking beddefinitely stay here againplenty of parkingnice stay
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71 - 75 of 278 reviews
Reviewed 8 June 2016 via mobile

Stayed for one night with my daughter. Room 729 had definitely been renovated and was clean, nice and modern. As for the renovation, it was a bad choice to go with that glass door for the bathroom. First, it doesn't seal around the door (several...More

Thank Joliet_Scooter
Response from Molly M, Assistant General Manager at Chicago Marriott NorthwestResponded 30 June 2016

Thank you for choosing to stay at the Chicago Marriott Northwest and for sharing your experience through TripAdvisor. While we are glad you appreciated that our rooms were clean and modern, I regret that the bathroom did not fit your needs. We have noted your...More

Reviewed 1 June 2016

A large elegant and luxurious hotel. The room is spacious and clean and the bathroom is modern and quite large. Sleep quality was very good. The atmosphere is very relaxing and enjoyable. This hotel is one of my top choices when traveling in the area....More

Thank DreamingTravelers
Response from Molly M, Assistant General Manager at Chicago Marriott NorthwestResponded 3 June 2016

Thank you for your loyalty in choosing to stay with us and for taking the time to share your candid feedback. We are happy our accommodations fit your needs and look forward to welcoming you back soon! Sincerely, Molly Matelski Assistant General Manager

Reviewed 28 May 2016

Hotel has always had beautiful rooms and facilities. People have always been very amenable and Service Conscious. They Finally fixed their TV Interface so that you can plug in and watch something other than their Analog Channels on a HDTV. The only thing that would...More

Thank Michael G
Response from Molly M, Assistant General Manager at Chicago Marriott NorthwestResponded 3 June 2016

Dear Michael G., We are delighted you found your most recent experience better than your previous. We are always looking at ways to improve our products and services, so I'm glad that such changes have been effective. We have also noted your suggestion regarding the...More

Reviewed 19 May 2016 via mobile

The room was a standard, no frills room. The pros were the front desk staff were very friendly and the room was clean. The cons were there was no refrigerator or microwave in the room and the bed and pillows were very uncomfortable. Overall, the...More

Thank Erika D
Response from Molly M, Assistant General Manager at Chicago Marriott NorthwestResponded 3 June 2016

Dear Erika D, Thank you for choosing to stay with us. While we are happy you found our service to be friendly and the room clean, I regret that we were not able to meet all of your expectations. We will certainly consider your refrigerator...More

Reviewed 18 May 2016 via mobile

We have stayed at this hotel 3 other times. I feel as if something has changed around there. We had to make multiple request to get a pack n play to our room and when it arrived, well after bedtime it had defective rails. It...More

1  Thank ljp2281
Response from Molly M, Assistant General Manager at Chicago Marriott NorthwestResponded 3 June 2016

Thank you for choosing to stay with us and sharing your experience at our hotel. I want to extend my sincere apologies for the issues you experienced, as this is certainly not our standard, nor the norm. We have followed up with all appropriate parties...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Concierge
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 109 - USD 230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Hoffman Estates
#2 Romantic Hotel in Hoffman Estates
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 109 - USD 230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Hoffman Estates
#2 Romantic Hotel in Hoffman Estates
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (29)
Room & Suite (20)
Dining (4)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"Corner rooms are quite large."
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"Stay somewhere else if you want to be able to control your room temperature."
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"I was on the fourth floor and the rooms were very quiet."
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"I was on the 6th floor end room. I had requested a room not on the wedding party floor."
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