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All reviewsroom servicefront desk staffsears centreroom was spaciousindoor poolrooms reservedshopping and restaurantsbreakfast buffetshort staynice lobbyking bednice staywould stay againupon checkstaff was friendlythe hotel is cleanbusiness center
Our visit would have been unremarkable if it hadn't been for the friendly service we got during our check-in process after a long, hot, mosquito-ravaged day. The room was nice but nothing spectacular, with a comfortable bed and plenty of outlets to charge our various...More
The room had scraps of trash left by the last guests (or longer) under the edge of the bed and by the curtains. The water didn't drain well in the shower and there was a hair on the shower wall from someone else.
1 Thank Namesa S
Response from ThomasS11500, Manager at Chicago Marriott NorthwestResponded 1 week ago
Thank you for choosing to stay at the Chicago Marriott Northwest and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared...More
This hotel came highly recommended and I had attended two events there so I booked it for a personal stay. From the minute we walked in, everything was just a great experience. We signed up for the rewards during check-in and got upgraded to the...More
Thank Darvionne G
Response from Michael Y, Front Office Manager at Chicago Marriott NorthwestResponded 1 week ago
We appreciate your feedback! Hope to see you back here again!
My Daughter and I stayed here one night while attending the funeral of my sister in Hoffman Estates. Everything about this Hotel was wonderful.. Rooms were spacious and everything was super clean. Bathroom was large with everything U would need for a great stay. Beds...More
Thank Robert N
Response from Michael Y, Front Office Manager at Chicago Marriott NorthwestResponded 2 weeks ago
Appreciate your feedback! We hope to see you back here again soon!
the staff is very helpful with our requests. at first, there was a misunderstanding on the charges, but they cleared it up right away. Nice indoor pool, an excercise room, and business office. the conference rooms are very well lit, just a little cold.