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I stayed here two nights while attending a seminar nearby.
First, it was a nice location, easy to get to off the highway; next to the Gurnee Mills mall ( a surprisingly huge place).
Second, the staff was very good, check-in and -out was quick...More
Thank Lewis D
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 1 week ago
Lewis, thanks for evaluating your stay. We are glad to read you liked our attentive service and that our location was perfect for your needs. That being said, we are sorry for not meeting your expectations and regard the inconvenience it caused. Your feedback will...More
Everything about this place was clean, and the staff was extremely helpful and friendly!!! Close to everything we needed and easy to get to and find!! We will definitely stay here again. They have ajoining rooms for family who stay in different rooms but want...More
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1 Thank tracyk230
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded 22 July 2017
Thank you for your wonderful review of Extended Stay America - Chicago - Gurnee. We are delighted to read our location was ideal for your needs and that our associates thoroughly impressed you with their outstanding service. Your feedback is much appreciated, and we look...More
The facilities are in a very safe location and are very well maintained, the rooms are spacious for the price with good kitchen facilities. Most importantly the staff is excellent. Lynn and Kathy are exceptional as is all the staff. They get to know you,...More
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded 15 September 2017
Thanks for being a loyal guest of Extended Stay America. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. Thanks again for your recommendation, and we look forward to many more...More
This hotel is TERRIBLE. Every time we entered or left the building, there were several people sitting on the concrete entry way SMOKING right next to the NON-SMOKING sign. I asked them to move to a smoking area and they refused! I also complained to...More
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded 12 September 2017
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps...More
The staff was friendly and helpful. There was a luggage cart. Elevator worked. Location is awesome. Near a lot of food options and very close to six flags. Room was ok. Ac blew very cold. LCD TV and kitchen. Cons the dresser needed to be...More
Response from 00esa, General Manager at Extended Stay America - Chicago - GurneeResponded 6 September 2017
Thank you for being our guest. It’s nice to know our location was convenient for your needs and that you liked our helpful associates. However, we are sorry for the housekeeping issues in your room. I am working with my housekeeping department to make sure...More
USD 63 - USD 93 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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