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Extended Stay America - Chicago - Gurnee

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Extended Stay America - Chicago - Gurnee
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82 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Reviewed yesterday NEWvia mobile

The room was nice. Nice kitchen, big fridge. There was a nice table set right near the kitchen so it felt like a nice small studio. Bed was comfy. Downfall; we tried to cook in the kitchen but, the fan was not strong enough and our room ended up being smoky from cooking steak. I had to crack the windows...

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Helpful?
Thank MSL1992
Freedom, Wisconsin, United States
Reviewed 2 weeks ago

Stayed at this hotel for 1 night. Would not want to stay another night. The room was not as clean as most as the rest of the facility. The free breakfast is a grab and go meal. There are other hotels in this area a lot nicer than this property

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Helpful?
Thank Mindy S
Reviewed 2 weeks ago

Amazing friendly professional staff that makes you feel like family! The hotel is extremely clean and cozy. Kathy has a wonderful staff that are always ready to help! Please please please give this a try, I promise you will not regret it!

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Helpful?
Thank Nakeya P
Stow, Ohio
Reviewed 2 weeks ago

I have been staying here regularly for some time. The facilities are well maintained, as should be expected. They best part is the staff. Kathy the MGR and the rest of the staff, Lynn Kalie, Dave and many others are exceptional. Ask for support and they will go out of their way to help. Lynn sets my wake-up call almost...

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Helpful?
Thank hanshaas2017
Manager_11525, Manager at Extended Stay America - Chicago - Gurnee, responded to this review

The team and I appreciate you remarks. It is great to see our staff made a positive impression through excellent customer service. They will be informed on the excellent job they are doing. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Atlanta, Georgia
Reviewed 4 weeks ago

As always, my "Home away from Home" Extended Stay Gurnee. Always welcoming and friendly. Exceptional front desk staff. Kathy (Hotel Manager) is the BEST. Housekeeping is very fun and very friendly. Dave the maintenance guy is great!!! (Any issues, they are right on top of it) Dull moment? Never! Never stayed at a hotel where the staff went out of...

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Helpful?
Thank HappyTraveler2255
Manager_11525, Manager at Extended Stay America - Chicago - Gurnee, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. Your positive comments regarding the excellent customer service our staff provided are much appreciated. They will be informed on the great job. Overall, it pleasing to read you enjoyed your stay at our hotel. Once more, thank you for posting your review. We...

Lincolnshire, Illinois
Reviewed 24 November 2016

The Staff here: Kathy, Kalie, Dave and Lynn are above & beyond outstanding in every aspect. Friendly, Helpful, Kind, Sweet, Smiling, Sincere and they take their jobs seriously to provide the best service ever. I've stayed here for years, never a problem, always clean, quiet and comfortable. Don't hesitate because the staff here cares about service, care and commitment. It's...

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Thank godbylori
Reviewed 22 November 2016 via mobile

Clean room. Could use some updating. Friendly staff. Works for a quick family stay. Not much offered for the continental breakfast. Basically a clean, safe and quiet place to lay your head for a night or two.

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Thank svanarum
Kissimmee Florida
Reviewed 20 November 2016 via mobile

My stay was great. The hotel was clean. The staff was great. Kathy was a great help with everything. Loved the place. The staff at the front desk was always helpful. They all were very friendly. Will stay again.

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Helpful?
Thank Gale F
Manager_11525, Manager at Extended Stay America - Chicago - Gurnee, responded to this review

Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff. They will be informed on the excellent job they are doing. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Palos Heights, Illinois
Reviewed 7 November 2016

The room and bathroom seemed clean. The bed was uncomfortable and I only had three pillows (two which seemed flat) on the queen size bed. My room also couldn't pick up the Hotel's WiFi signal so I couldn't use it. There was a knocking sound coming from inside my room throughout the night and at one point I believe our...

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Thank irishsakura
Reviewed 18 October 2016

The room as clean, no problem there. The bed however needs help. The blanket was SUPER thin and a bit scratchy. The bedspread is very scratchy in fact I took that off the bed entirely. This is a super basic cheap room. The breakfast is ridiculous. Granola bars and creepy muffins.

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Helpful?
Thank Angie S

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located less than a mile away from Six Flags Great America! ... more   less 

Additional Information about Extended Stay America - Chicago - Gurnee

Address: 5724 Northridge Dr, Gurnee, IL 60031-4911
Region: United States > Illinois > Lake County > Gurnee
Price Range: $87 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Gurnee 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Extended Stay and Travelocity so you can book your Extended Stay America - Chicago - Gurnee reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Gurnee
Gurnee Extended Stay
Extended Stay America Gurnee
Hotel Style:
#3 Business Hotel in Gurnee
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Questions & Answers

Questions? Get answers from Extended Stay America - Chicago - Gurnee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I personally like a room near the coffee station, but others may prefer a room away from this.”
 of 5 bubbles hanshaas2017, 2 Feb 2017 | Read review
“Always ask for the top floor.”
 of 5 bubbles irishsakura, 7 Nov 2016 | Read review
“very budget”
 of 5 bubbles 134angies, 17 Oct 2016 | Read review
“The rooms on the West side have less traffic in that lot.”
 of 5 bubbles donnacongini, 28 Sep 2016 | Read review
“For this to be a PET FRIENDLY hotel, you could barely tell if there were any pets in the building. Actually all rooms are good.”
 of 5 bubbles HappyTraveler2255, 15 Jun 2016 | Read review
5 of 5