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Second time staying here this year. First time had breakfast but didn't think much of it. Left a lot to be desired. This time used the pool. Big indoor pool area with hot tub. Pool was highly chlorinated. Same with hot tub.
I wasn't a...More
It was a pleasure! I especially loved all the kind and helpful people! Each one did an excellent job! Cassie Pena in the Spice Cafe was the sweetest! She made me smile every morning at breakfast!! I am looking forward to coming again next time!...More
The rooms are clean and comfortable. There are no refrigerators in the rooms but there was a kuerig.
The breakfasts had a variety of hot and cold items including fresh fruit.
Requested extra pillows and they were provided quickly and with a smile. Appreciated that!...More
Thank Terri W
Response from IHGService, Guest Relations Manager at Holiday Inn Gurnee Convention CenterResponded 13 August 2017
Hello Terri W!
Thank you for your willingness to share your feedback with us. I'm glad to know that we have exceeded your expectations on the comfort and cleanliness of our up-to-date rooms, and breakfast options. On the other hand, it is regretful to learn...More
The rooms and public spaces were all clean and so comfortable. All of these employees listed in the picture below helped with the Thrive event we attended and they were all so kind and helpful! They were such a joy! Also Juan the maintenance man...More
My stay at this Holiday Inn had been great. The food was wonderful and healthy. Thank you, Chef Eddy! and all the other staff! Also, thank you Jerry. The rooms are well maintained and the outside areas are conducive to rest.