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KeyLime Cove Indoor Waterpark Resort

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#1 of 12 Hotels in Gurnee
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KeyLime Cove Indoor Waterpark Resort
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1,452 Reviews from our TripAdvisor Community

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There are newer reviews for KeyLime Cove Indoor Waterpark Resort
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Showing 1,450: English reviews
Reviewed 29 March 2015

Our visit was GREAT! We came to visit from Saint Louis Mo and had a awesome experience. We had 7 children with us total. The staff was very friendly, front desk agent that checked us in was very nice David or James was his name. We arrived on time everything speedy just like I like it. The closed their eyes...

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Helpful?
Thank brittany g
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Brittany G, Thank you so much for your KEY-RIFFIC review of our resort! It sounds like your family had a great time splashin’ with us. We’re thrilled that our 65,000 square foot indoor waterpark, Lost Paradise, was a hit with your entire family! Our Crazy Toucan restaurant strives to provide exceptional service and food in a FUN environment. We frequently...

Dyer, Indiana
Reviewed 29 March 2015

My family (two adults, one child age 8), just returned today from KeyLime Cove. We checked into KeyLime Cove yesterday, March 27, 2015. After check in, everything seemed fine. We put on our suits and headed to the water park. The water park is actually pretty small for the price you are paying to stay at this resort. But hey,...

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Helpful?
5Thank Crystal M
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Crystal M., Thank you for sharing your feedback with us. We are sorry to hear that we missed the mark during your recent stay. I will be sure to share your comments with our entire team as we continuously strive to offer the best vacation in paradise for our guests. We do not sell day passes to our indoor waterpark,...

Waterman, Illinois
Reviewed 28 March 2015

We just got back today from an over night stay. The kids had a good time but as an adult who was paying for it all I was not impressed. We got into our room and nobody told us if you get a queen deluxe suit you have to request to get one with a table so we didn't have...

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Helpful?
4Thank Lisa H
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Lisa H., We are sorry to hear that your stay at KeyLime Cove was less than splash-tacular. While we’re glad the kids had an enjoyable stay, we’re sorry that the grown-ups didn’t have quite as much fun. It sounds like your experience dining with us was less than ideal. We are surprised to hear that your room was not clean...

Reviewed 27 March 2015

We had a great time staying at Key Lime Cove Resort! The rooms were VERY clean, and the upkeep of the place is well maintained. Only complaint I have is the pillows were flat. We didn't eat at any of the restaraunts in the resort bc I am a picky eater and didn't want to try anything new. There are...

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Helpful?
Thank KimberlyRoyal2014
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

KimberlyRoyal2014, What a KEY-RIFFIC review of our resort! Thank you for noticing the cleanliness and upkeep of our 414 rooms, suites, and property. KeyLime Cove takes great pride in our dedicated housekeeping and maintenance team. We’re thrilled that you enjoyed the tropical “theme” of our resort. We like to say that we offer a slice of paradise that’s only a...

Iowa
Reviewed 26 March 2015 via mobile

Had a great stay at KeyLime ! The water park was very good for our 7 year old, with plenty of slides, both tube and body, and a great lazy river and wavy beach area. The rooms were big, clean decorated in a nice island theme. There are decent enough restaurants in site and some very yummy pastry, coffee and...

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Helpful?
Thank IaTravel
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

IaTravel, We’re so glad you had a great stay with us! It sounds like your son had a SPLASH-TACULAR time in our 65,000 square foot waterpark, Lost Paradise, and that your accommodations were quite comfortable. One of our six dining options, Island Temptations, offers a tempting array of fresh baked goods and sweet treats. We’re thrilled that you enjoyed it!...

Lake in the Hills, Illinois
Reviewed 25 March 2015

If you are looking for somewhere for a weekend getaway this is the perfect place. The hotel ambiance is wonderful, from the moment you step into the hotel you feel like you are in Florida! The staff are very attentive and helpful. One of the managers even remembered me from the previous day when I had spoken to her. The...

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3Thank ChicagoFruitSalad
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear ChicagoFruitSalad, Wow! What a wonderful review of our resort. We’re thrilled to hear that you felt instantly transported to paradise – that’s exactly what we aim to do! It sounds like your children had a fabulous time in our 65,000 square foot waterpark, Lost Paradise. Thank you for noticing the attentiveness of our lifeguard staff. They undergo rigorous training...

Reviewed 24 March 2015

The large pool smelled like urine...the slides were old and cut my leg while inside the blue slide. I don't know how my sister flew off the water ride and ended up with whip-lash, and a torn shoulder muscle.

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2Thank Marinda J
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Marinda J., Thank you for leaving your feedback. We are very sorry to hear that your experience at our indoor waterpark was less than ideal. We are very surprised to hear that our pool had an unpleasant smell, as we use state-of-the-art Ozone technology to disinfect our water. It provides impeccable water quality and clarity. We can assure you...

Michigan
Reviewed 23 March 2015

We visited KeyLime with another family in March 2015 and stayed only one night. We arrived around 2pm. Our rooms were not ready (as expected) so we went right into the waterpark. The rooms were available on time (right around 4pm) and they texted us to tell us. The luggage service was nice as all I had to do was...

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Helpful?
1Thank David H
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

David H, Thanks for coming to see us! We’re glad to hear that our luggage and front desk staff were of assistance, and you enjoyed the specialty margaritas at our Crazy Toucan Margarita Grille. I will be sure to share your feedback with our aquatics and front desk team, as we continuously strive to provide better service. We truly value...

Reviewed 23 March 2015

First time visit this weekend. Very kid friendly. Room spacious and clean. Staff very friendly and helpful. Plenty of activities to keep the little ones engaged. I was glad to have a room close to the water park area, as requested, but next time may ask to be a couple of floors higher due to being 2 doors away from...

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Helpful?
Thank tarasmum83
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

M. Smith, Thank you so much for taking the time to review our resort. At KeyLime Cove, we pride ourselves on our high level of customer service. It certainly sounds like we delivered for your family! We do have quiet hours in effect from 11pm-8am, but we can understand that some guests may prefer to be away from the elevators....

Orland Park, Illinois
Reviewed 21 March 2015

Checked in late after 6 flags to find stained bedding a little brown bug. 2 hrs to have the beds remade,1 am now. 10am offered extended h20 park as compensation.20% off NEXT time,4get about this time.

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Helpful?
Thank LiHeX
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Hi LiHeX, Thank you for your feedback. We are sorry to hear that your first stay with us in July 2014 failed to meet your (and our) high standard of excellence. Please know that the entire staff at KeyLime Cove takes the issue of bed bugs very seriously as it has become a concern throughout all hotels across the country....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 

Additional Information about KeyLime Cove Indoor Waterpark Resort

Address: 1700 Nations Drive, Gurnee, IL 60031-9136
Region: United States > Illinois > Lake County > Gurnee
Price Range: $267 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Reservation Options:
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee
Hotel Style:
#1 Green Hotel in Gurnee
#2 Business Hotel in Gurnee
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Questions & Answers

Here's what travellers have asked, with answers from KeyLime Cove Indoor Waterpark Resort staff and other travellers.
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Questions? Get answers from KeyLime Cove Indoor Waterpark Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the 1000 or 1100's”
 of 5 bubbles eeessq, 30 Nov 2016 | Read review
“2 floor seems to have alot of traffic. This is the main floor. try the third or fourth if looking for more privacy.”
 of 5 bubbles Ppeakingby, 23 Nov 2016 | Read review
“1st floor room went directly to the water park. Hotel had quiet time after 11pm.”
 of 5 bubbles ldoherty66, 11 Oct 2016 | Read review
“kid friendly”
 of 5 bubbles cheger84, 4 Oct 2016 | Read review
“If you have more than 3 kids get a suite”
  • Kids enjoying room bday celebration
 of 5 bubbles missnetta1930, 28 Sep 2016 | Read review
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