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KeyLime Cove Indoor Waterpark Resort

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#1 of 12 Hotels in Gurnee
Certificate of Excellence
GreenLeadersSilver level
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KeyLime Cove Indoor Waterpark Resort
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1,452 Reviews from our TripAdvisor Community

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There are newer reviews for KeyLime Cove Indoor Waterpark Resort
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Showing 1,450: English reviews
Elk Grove Village, Illinois
Reviewed 7 May 2015

The quote from my 6 year old granddaughter was "I want to live here!" We brought our 4 year old grandson and his sister for 2 nights and 3 days and they had a wonderful time. We were very impressed with all the help at the facility. The desk clerks were very helpful. The life guards diligent. The shop keeps...

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Helpful?
2Thank Paulette T
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Paulette T, WOW! Thank you for the Key-riffic review! It sounds like your family had a truly memorable experience here at KeyLime Cove. We work very hard as a team to provide a fantastic experience for all of our guests. We are absolutely thrilled to hear that our staff members were able to provide you with fantastic service throughout...

Reviewed 6 May 2015 via mobile

My girlfriend and I decided to pack up and head out and check out Key Lime Cove. It was a birthday gift I wanted to give her and we did have a great time the rooms were really clean in the gurnee IL location and we upgrated to a king room with a huge hot tub recommend for couples only...

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Helpful?
Thank nikkjen
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Nikkjen, Thank you for your review! We are thrilled to hear that you thought of us when planning your girlfriend’s birthday! We appreciate that you found your overnight room to be clean and accommodating. The King Spa Guest Room is perfect for a tropical, romantic getaway with its luxurious king size bed and a Jacuzzi. We are a family...

Alton, Illinois
Reviewed 4 May 2015

Key Lime Cove Indoor Waterpark Resort was an interesting experience. The waterpark, arcade, and indoor food venues make it a nice vacation spot for families. It is a very large facility so others' comments were helpful in that I secured a room near the elevators. My trip was a business meeting and the meeting rooms and banquet facilities were adequate....

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Helpful?
1Thank Kedly1
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Kedly1, Thank you for your review. It is great to hear that you enjoyed our onsite accommodations. We are glad that you were able to attend a Business Function here at KeyLime Cove. Our Banquet Manager, Jake Kitzerow, and his team work very hard to create a rewarding, as well as memorable experience for all of our banquet guests....

Chicago, Illinois
Reviewed 4 May 2015 via mobile

Actually staying in the hotel as we speak. If your child is under 36 inches tall there is not one slide they can go on. Even the small children's ones. There is absolutely nothing for my 19 month old to do except splash in the pool. We can do that at home for a lot less money. The other children's...

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Helpful?
2Thank cwoz7110
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Cwoz7110, Thank you for your feedback. We apologize if the height and safety restrictions of our Indoor Waterpark, Lost Paradise created a frustrating experience for you and your 19 month old child. We have these restrictions in place as a safety precaution for our younger guests. Unfortunately, we recently had to change the height requirements on many of our...

Reviewed 29 April 2015

We stayed at KLC for the first time in March. It was pretty nice and the kids had a good time, so I decided to join their loyalty club ('Club KeyLime') which emails and texts you discount offers. The day we checked out I got an email with a special offer for $50 off our next stay within the next...

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Helpful?
4Thank Inulenka
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Inulenka, We deeply apologize for the frustrating experience you had while making the reservation for your upcoming stay. This is unacceptable and certainly not the norm for us at KeyLime Cove, as we pride ourselves on our splash-tacular customer service. I spoke with our General Manager, Mr. Dale McFarland, and I was informed that your stay will be provided compliments...

Des Plaines, Illinois
Reviewed 28 April 2015

Wow! This turned out to be a birthday celebration my 10 year old daughter will never forget. When I started researching birthday parties at KLC, I was a bit hesitate to select this as THE place. The lowest package was priced for 5 kids (which includes the birthday kid--and additional kids are more $$$) at $225. For about $45/child you...

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Helpful?
Thank ILMom2015
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

ILMom2015, Thank you so much for choosing to celebrate your daughter’s special day with us! We are ecstatic that she had a fun-TUBE-ulous celebration! We have a variety of birthday party packages and add-ons to meet unique needs and different price points. It sounds like our homemade specialty pizzas and freshly baked cakes were a hit! We’re thrilled that April...

Reviewed 27 April 2015 via mobile

Park was so small!!!! But the employes are freaking fantastic!!!!! My family of 8 went to get ice cream at DW Anderson's & the young African American boy behind the ice cream counter made my family & I feel so special!!!! Thank you so much!!!!!!!

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Thank Perfect1234
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Perfect1234, Wow! Thank you so much for your splash-tastic comments about our staff. Beyond our 65,000 square foot waterpark, we also have 10,000 square feet of additional entertainment, including our RipTide Reef Arcade and Leapin’ Lizards Fun-tivities Center. We always strive to provide Key-riffic customer service, so we’re thrilled to hear that our D.W. Anderson’s staff made your family feel...

North Aurora, Illinois
Reviewed 21 April 2015

We took our almost two year old son here for Valentines Day and loved it! The entire experience was wonderful. The ambiance of the entire hotel makes you feel like you are truly in a tropical location. The staff was amazing. They do so much to include kids of all ages in activities, games and events throughout the day that...

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Helpful?
Thank amanmiller02
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

amanmiller02, Wow! Thank you so much for your splash-tacular feedback! It sounds like your family enjoyed your “tropical beach within reach.” We always strive to provide impeccable customer service to our guests, so we certainly appreciate that our staff was “amazing”! Our 65,000 square foot waterpark, Lost Paradise, is always 84 degrees and sunny. We’re glad that your entire family...

Two Rivers, Wisconsin
Reviewed 19 April 2015

The hotel is nice - the ambiance gives one the feel that they are in the Caribbean. Rooms are spacious and the beds are comfortable. You get a wrist band that has a chip in it which also is your room key and allows you to charge items to your room so you do not have to carry cash (kids...

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1Thank j s
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

j s, Thanks so much for splashin’ with us! It sounds like you enjoyed your tropical-themed accommodations and the ease of our Conveniently Cashless Resort. At check-in each guest receives a Smart Band® RFID wristband. The wristband functions as a room key, grants access to the waterpark and also allows charging privileges back to the room with just a swipe...

NE Illinois
Reviewed 14 April 2015

Once again, reading reviews on tripadvisor.com helped me to be prepared for this trip! Booked the room over the phone and believe me...you're gonna pay for this one! $377.00 for a Saturday overnight for 2 adults and 2 children (same as was listed online). Asked about late check-out...an additional $67.00! Yikes...we were out of our room by 11am, packed our...

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Helpful?
3Thank JFLovestravel51
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

NEIllinoisSexygranny, We are sorry to hear that your stay at KeyLime Cove was less than splash-tacular. I will be certain to share your feedback with our bellhop team. We’re thrilled that Matt provided exceptional service for your family. We take great pride in our team, and we apologize that we fell short in all other areas. I will also share...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 

Additional Information about KeyLime Cove Indoor Waterpark Resort

Address: 1700 Nations Drive, Gurnee, IL 60031-9136
Region: United States > Illinois > Lake County > Gurnee
Price Range: $267 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Reservation Options:
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee
Hotel Style:
#1 Green Hotel in Gurnee
#2 Business Hotel in Gurnee
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Questions & Answers

Here's what travellers have asked, with answers from KeyLime Cove Indoor Waterpark Resort staff and other travellers.
31 questions
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Questions? Get answers from KeyLime Cove Indoor Waterpark Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the 1000 or 1100's”
 of 5 bubbles eeessq, 30 Nov 2016 | Read review
“2 floor seems to have alot of traffic. This is the main floor. try the third or fourth if looking for more privacy.”
 of 5 bubbles Ppeakingby, 23 Nov 2016 | Read review
“1st floor room went directly to the water park. Hotel had quiet time after 11pm.”
 of 5 bubbles ldoherty66, 11 Oct 2016 | Read review
“kid friendly”
 of 5 bubbles cheger84, 4 Oct 2016 | Read review
“If you have more than 3 kids get a suite”
  • Kids enjoying room bday celebration
 of 5 bubbles missnetta1930, 28 Sep 2016 | Read review
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