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KeyLime Cove Indoor Waterpark Resort

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#1 of 12 Hotels in Gurnee
Certificate of Excellence
GreenLeadersSilver level
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KeyLime Cove Indoor Waterpark Resort
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1,525 Reviews from our TripAdvisor Community

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There are newer reviews for KeyLime Cove Indoor Waterpark Resort
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Showing 1,523: English reviews
Bloomington, Illinois, United States
Reviewed 14 February 2017 via mobile

We were there for one night, two days. The room was clean but did have a slight odor. The waterpark was clean but small. My 10 year old would have been bored if we stayed more than two nights. Food was just ok and slightly over priced but that is too be expected. My six year old loved the many...

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Helpful?
Thank Heather T
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Heather T, Thank you for choosing KeyLime Cove for your family's getaway. We love that you enjoyed the amenities outside of the waterpark, like the mini golf and daily "fun-tivities" -- and that your interactions with the magician were great. We appreciate that you noticed how our Aquatics staff works at keeping the waterpark a safe environment. We're glad...

West Chicago, Illinois
Reviewed 13 February 2017

staff was great, was glad we could use our wrist band for food, drinks etc. The selection on the TV could have had a bit more for kids, buy a movie or Nick JR. a lot of news shows which is what I wanted a vacation from, so tired of the politics right now, or even a DVD player to...

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Helpful?
1Thank 651Emily630
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear 651Emily630, Thank you for your splash-tacular review. We are so glad you enjoyed the waterpark and the ease of using your wristband around the resort. We also appreciate that you recognized our helpful staff. Thank you for your feedback about altering television stations during relaxation time. We hope you will visit us again soon!

Glenview, Illinois
Reviewed 13 February 2017

We came for a few days between Christmas and New Years, I was rather disappointed. The waterpark is very small if you compare it to anything at the Wisconsin Dells. Despite being after Christmas, the holiday songs were on a continuous loop all over the property. The circular slide was fun, but the other slides all loop around, enclosed, but...

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Helpful?
Thank Matt A
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Matt A, We are sorry to hear you were disappointed with your stay over the holidays. Our lifeguard staff is highly trained and needs to respond swiftly to any water emergencies. As a result the lifeguards do need to keep scanning the water and the areas to which they are assigned. We are sorry that you felt a chill....

Chicago, Illinois
Reviewed 8 February 2017

Great location, easy to get to. Something for kids of all ages and adults can sit back and watch. The park is safe and the staff is great. Great music in the park and good availability on the slides. Good restaurants and bars too.

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Helpful?
Thank ca151866
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear ca151866, Thank you for the splash-tacular review! We are so happy to hear you enjoyed your visit with us. We do strive to offer something for everyone!

Michigan City, Indiana
Reviewed 6 February 2017

I was here for an event and utilized space upstairs over the weekend. The space was adequate and there was good food selection. Everyone seemingly was having a good time. I would potentially go back with my wife.

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Helpful?
Thank Paul B
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Paul B, Thank you for your review based on your attendance at an event in our banquet space. We are a fun, tropical-inspired getaway and look forward to welcoming you back with your spouse!

Chicago, IL
Reviewed 6 February 2017

Overall this was not the worst stay but atmosphere matters and the waterparks musical playlist is from a 50 year old pot head's garage. Elenor Rigby by the Beatles (about funerals and loneliness), followed by Cocaine Eric Clapton, into Pink Floyd Wish you were here (let me die now and grab a copy of the Bell jar to read by...

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Helpful?
Thank graciediane
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear graciediane, We apologize that the music in the waterpark was not to your liking; we will communicate your feedback to the appropriate managers. We will also look into your booking situation with the third party booking agency. We are glad to hear that your accommodations were comfortable.

Reviewed 5 February 2017

When we arrived we waited about 15 min in line then asked if the room came with a balcony and my question was ignored. While getting comfortable the ice machine was empty. Other guests were complaining so I called to get it filled around 5 o'clock telling me I should go to another floor.(difficult for the elderly). There was still...

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Helpful?
3Thank Misty C
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Misty C, We are sorry for the miscommunication and inconvenience with supplying you with a room without a balcony. Thank you for allowing us to grant the room move, in the end. We also apologize for the inconvenience of the ice machine being broken on your floor. Certain external doors to the property are open during normal business hours...

Reviewed 2 February 2017 via mobile

I went to sharks inside of the water park to quickly purchase a beverage because I'm pregnant and didn't feel well. The rude team gave me my cup by sliding it on the counter rim down which is where my mouth was to go. I asked for another one and explained to him how it was unsanitary. Long story short...

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Helpful?
3Thank Taygiah J
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear Taygiah J, We appreciate your comments. Please be aware that the crewmember who gave you the cups has been coached as it is our priority to deliver a high level of customer service to our guests. We apologize that you feel you were mistreated during our busy lunch hour timeframe; that is not our intent. We hope you are...

Kenosha, Wisconsin
Reviewed 31 January 2017

Took my daughter here for a surprise birthday get-a-way, She was surprised and couldn't wait to hit the water. The room was clean, food was good. She enjoyed the kid spa where she had a mani-pedi. Great winter escape.

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Helpful?
Thank sidjohnson22
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear sidjohnson22, Thank you for choosing KeyLime Cove for your daughter's surprise! We love creating special birthday memories for our guests. We are happy to hear you enjoyed the waterpark, accommodations, restaurants and kids' spa. We hope to welcome you back, the next time you crave a tropical getaway.

Zion, Illinois
Reviewed 30 January 2017

First of all, KLC does a great job clearing unattended food, towels and keeping the deck clean. I so appreciate this! Neat place. Lots of stuff for everyone with an arcade, bowling, mini golf and a couple shops. The bathrooms were horribly filthy. We will go back.

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Helpful?
Thank joydee72
Jennifer E, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review

Dear joydee72, Thank you for your positive comments. We will pass along your observation about the bathrooms to management. It sounds like you did enjoy many of the resort's amenities, and we look forward to welcoming you back for another tropi-COOL visit!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Meeting Rooms
Official Description (provided by the hotel)
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 

Additional Information about KeyLime Cove Indoor Waterpark Resort

Address: 1700 Nations Drive, Gurnee, IL 60031-9136
Region: United States > Illinois > Lake County > Gurnee
Price Range: $282 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Reservation Options:
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee
Hotel Style:
#1 Green Hotel in Gurnee
#2 Business Hotel in Gurnee
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Questions & Answers

Here's what travellers have asked, with answers from KeyLime Cove Indoor Waterpark Resort staff and other travellers.
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Questions? Get answers from KeyLime Cove Indoor Waterpark Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't know of any”
 of 5 bubbles peelerjohn, 18 Mar 2017 | Read review
“Ask to be on the second floor”
 of 5 bubbles JulieT737, 16 Mar 2017 | Read review
“areas have quiet times we were close to the elevators which was not bad but we listened to everyone walking by”
 of 5 bubbles 651Emily630, 13 Feb 2017 | Read review
“If you ask for adjoining room, refuse to pay for the fee to unlock the doors.”
 of 5 bubbles Swiss_Zirks, 28 Jan 2017 | Read review
“The further away you are from the elevator and water park the quieter your room will be.”
 of 5 bubbles Rob_Chicago_2010, 18 Jan 2017 | Read review
5 of 5