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At the SureStay by Best Western Greenville in Greenville, IL, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
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We have stayed at this hotel several times when visiting Greenville University. It is clean, quiet, and comfortable but the breakfast leaves much to be desired. So if you want value for your money, stay here and you can have breakfast across the road at McDonald's, Lu-Bob's restaurant, or Huddle House.
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Review collected in partnership with Best Western
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at SureStay By Best Western Greenville
Responded 23 Oct 2022
Hi RetiredinTN , Our management and staff would like to thank you for giving us a fantastic opportunity to serve you well in every way possible. It is our earnest desire to keep you satisfied with our services, cleanliness, comfortable and we are thrilled to hear of our success in this ambition. It is great to hear that you enjoyed the value as well; and we are looking forward to your next visit to the area!
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Small bathing/ toilet area with only 2 towels even though the room was for 2 adults and 2 kids. Beds were comfortable! Bathroom was very clean, the rest of the room was clean enough (did not see any bugs), however the AC unit needed to be cleaned better. There was also a problem with water from the refrig (with small freezer) that was damaging the cabinet and may have had mold as well. I was really glad this was our last motel stay of our trip since I did get sick within a couple of days of staying here. In addition to a pet fee, the Motel required a $20 deposit for having a dog. This was promptly refunded after the completion of our stay. It was disappointing that the clerk put our family with a dog in between a lady with a cat and a couple when there were plenty of rooms available. There was no breakfast only a minimally stocked coffee kiosk.
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Review collected in partnership with Best Western
Date of stay: June 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at SureStay By Best Western Greenville
Responded 19 June 2024
Dear Menlinda V, Thank you for sharing your rating of our hotel. We appreciate that you have acknowledged our efforts to provide a clean and comfortable experience and I will share your comments with our team, who I am certain will be encouraged by your remarks. We are pleased to hear that you found our accommodations to be a good value for your money as well. We will review our selection of breakfast offerings to ensure a more enjoyable experience for our guests. We hope to impress you again during your next visit and we thank you for sharing your experience.
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Stay was decent at facility, customer service was great. Hot tub not working like many in the chain was a big disappointment and the low quality breakfast. The price was reasonable for the area and addition of the pool for kids to utilize for a few hours.
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Review collected in partnership with Best Western
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at SureStay By Best Western Greenville
Responded 25 Feb 2024
Dearreesecornelious, Thank you for taking the time to rate our hotel and share your experience. It is our goal to provide the best lodging experience to our valued guests and your ratings and comments are being reviewed. We never like to hear that we have missed the mark and encountered an inconvenience. I apologize for any frustration you may have experienced due to the hot tub and the breakfast. Please know we are forever working to improve upon guest satisfaction, and I hope you will remember our positive attributes and return to see how we have improved to impress you even more. We do appreciate the compliments to our staff and we hope you'll return and let us show you a far better experience.
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This place is great! The rooms are big, clean, beds are comfortable, it’s quiet, and water pressure is terrific! The pool was awesome, had so much fun. The owners are on site, friendly & accommodating. Highly recommend this place. Will most definitely be back!
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Date of stay: August 2024Trip type: Travelled solo
Room Tip:If you’re looking for a good nights stay, at a reasonable price, this is the place to stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at SureStay By Best Western Greenville
Responded 23 Aug 2024
Hi Terry R, Thank you for highlighting our room's cleanliness and friendly staff. I'm glad that our services, hospitality, and acc ommodations exceeded your expectations and I hope that you experience the same comfortable stay during your next visit! We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
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This is one of the cleanest hotels I have been in. It is a bit outdated, but that didn't matter because it just shows you how well this hotel has been kept up over the years. The lady at the front desk is so nice and welcoming. During breakfast, she made sure that everything was clean and stocked. There are security cameras around the perimeter of the buildings, and the parking lot is very well lit. There is one two story, larger main building, another two story detached medium-sized building, and a motel like strip of rooms. It is a pretty unique setup. I would definitely stay here again.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip:Large parking lot, big enough if you are towing something.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at SureStay By Best Western Greenville
Responded 23 July 2023
Hi Julie T, Thank you for your much-appreciated 5-star review! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Guests like yourself are the reason we strive to deliver a delightful stay. Best of luck on your trip and we look forward to seeing you when you return. Take care and stay safe as you travel back home.
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Not a terrible place, but not great either. The outside and the lobby area definitely looks old and run down, but once in the room, things mostly looked newer and more updated. Except for the bathroom, which looked 30 years old and never updated. Truly, the sink area looked, like it hasn’t been updated since being built. Fairly clean, but not exceptionally clean. Everything in the room functioned as it should, including the nice sized fridge and microwave, both which were very much appreciated. The rate I paid was fairly decent, but not anything to get excited about. So overall, I suppose this place was about what it should’ve been for the price, and therefore, I will rate it as an average.
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Date of stay: June 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at SureStay By Best Western Greenville
Responded 13 June 2024
Hi frank3355, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We take pride in our cleanliness, and you found your stay to be a great value , though your impression of our hotel is in need of a fresh update. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
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After driving 15 hours I was exhausted. The room smell in my room was beyond horrible, a mix between urine and mold. I was to worn out to do anything but cover my head with a blanket and sleep. The carpet was beyond filthy with visible stains, I did not take my shoes off at all for any reason. The common areas also had a foul smell. The outside was well lite and it felt safe enough for a few hours. The breakfast was well stocked with cold foods and breads; no tea bags available.
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Review collected in partnership with Best Western
Date of stay: March 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, Guest Relations Manager at SureStay By Best Western Greenville
Responded 10 Mar 2020
lsfranz2016, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Your comments regarding the cleanliness , carpet and the unpleasant odor have been taken into account. Allow me to apologize for any inconvenience these issues may have caused you. This review gives us a glimpse of the pressing matters at the hotel and rectify them as soon as possible.
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I WAS driving back from AZ to NJ early because of the coronavirus. I drove from Oklahoma City to Blue Springs Cafe (Highland, Illinois) to pick up food to eat (the best and they were (or are) doing takeout during this virus problem. I usually stay somewhere else and stay a couple of days but wanted to get home asap and wanted a quick place to stay.
I realized I had stayed in Greenville once and that was at Comfort Inns & Suites. That is ok but smaller room and NO bathtub like here at Sure Stay! I am not the shower girl.
The room was very clean (white bedspreads!) and the bed (2 beds in room) was very comfortable and I slept well. The towels were thinnish butt smelled really nice. There is a big comfy chair in the room but not positioned to sit and watch tv (which tv is too small but clear and good picture from the bed). They could have put a really biggie tv in the room.
I walked a bit outside and went in the indoor pool/hot tub room. This is a great feature for those who need it (I didn't) and it was very nice. A family could have alot of fun here.
There is a Mexican restaurant next door, a dollar store and breakfast place across the street and even a liquor store next door to walk to if needed.
The room was warm enough on a cold night but no extra blanket was provided (and I put my things on the 2nd bed) but there was no extra blanket in the room. I used my jacket for more warmth while sleeping.
The general manager checked me in and he was very nice and professional.
I got coffee the next morning and ate 2 hard-boiled eggs, a piece of toast and some juice. They have waffles for those who like that and also dry cereal. Acceptable, but I didn't see any salt/pepper for my eggs and would have enjoyed that.
I would stay here again and in this little town that really is the best choice!
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Date of stay: March 2020
Value
Service
Sleep Quality
Room Tip:I had a room at the very back of the hotel, I think it was 108 and it was good and well lit for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tina M, Guest Relations Manager at SureStay By Best Western Greenville
Responded 23 Mar 2020
Hi jansjourneys, Thank you very much for choosing SureStay Hotel by Best Western Greenville for your recent visit to the area! It is a pleasure to hear that you appreciate our reasonable rates and we were able to provide you a clean, comfortable experience. We would certainly love to have the opportunity to host you again in the future! Safe travels!
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Our stay was great, the hotel was clean & smelled super good 24hrs a day, haven't been in a hotel that smelled good in years. The rooms were spacious, clean & I always love hotels who have adjoining rooms. The hotel has a restaurant right next door that has great food & gives you a discount for your hotel stay as well. Surestay will definitely be where me, family & friends stay when we're down to catch the games at the University.
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Review collected in partnership with Best Western
Date of stay: August 2021
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at SureStay By Best Western Greenville
Responded 22 Aug 2021
Hi michellebouye13, Thank you for your kind comments and 5-star rating! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We appreciate your loyalty and look forward to your future visits.
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After years of travelling, some of my favorite hotels are because of the great people who work there.
My absolute favorite, number one place to stay is with Dustin at the SureStay Hotel by Best Western Greenville.
The first time I booked a room, my car broke down just outside of St. Louis, about 20 minutes from the hotel. After the tow truck was unable to tow me to the hotel, Dustin came out and got me himself, and then along with the rest of the amazing staff, helped my get settled in a room, figure out what to do about my car, offered great help and recommendations on who to call for a tow, repair, find a car rental, later drove me to pick up the rental car, and help me figure how to proceed in every which way.
A week later, after the car was fixed, I was so excited to come back and see Dustin. It felt like seeing family again, and I look forward to staying at SureStay whenever I am travelling through the area!
Thanks again Dustin and the entire fam!
Even the restaurant recommendation was SPOT ON!!! Get the Fajitas Special at Los Amigos!
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Date of stay: June 2021
Location
Service
Sleep Quality
Room Tip:A/C is great and room is comfy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Other at SureStay By Best Western Greenville
Responded 6 June 2021
Hello brendanwalsh710, Greetings from SureStay Hotel by Best Western Greenville. Just wanted to say a quick thank you for being our valued customer and we're so glad that you enjoyed a five-star experience with us . It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We will happily share your comments with Dustin and we look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Greenville area.
PRICE RANGE
AU$110 - AU$143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
econo lodge greenville, greenville econo lodge
LOCATION
United StatesIllinoisGreenville
NUMBER OF ROOMS
77
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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