Actually i have a lot of memories staying here. Front beach hotel.white sands. Friendly staff so beautiful place in Kuta. I will give 4 star or 5 star if they want to renovate. The building is too old. Here and there need a lot of renovation. Im so sorry just giving 3 star. Hoping you bounce back..
After waiting over 2 yrs ( Covid restrictions on Intnl travel ) for our ability to return to our “ home” in Lombok-we were overjoyed to find all amenities and peace awaiting us for the 6 days we were there recently. Fantastic service from Chef Jonathan, Cakra,Risman,Erna,Henry,Wira, Irham,Ishak, et al . Food excellent each day and our romantic dinner on the beach was unforgettable 🙏 Good luck for full recovery of business there and rest assured we’ll be back asap and eagerly await our next visit 🙏🤗🤗
Located at Mandalika area, near the new MotoGp circuit and also near the airport, this hotel complex is part of Accor Group hotel. This hotel is just beside the newer Pullman hotel. Since it is located in Mandalika Area, which is just being recently developed for tourism, so it is rather quiet area. I had impression that the resort is just like a hidden gem/ oase after a very long, quiet and even very dark at night, new road from the airport to the hotel complex. The road really empty in such when I visited last lebaran holiday, it was only our car that cruise alone at the road. Kind of giving vibe of resident evil type of road. When I visited last May 01 2022, the hotel is quite full with tourist. Since the government ease the travel regulation due to pandemic, the tourism became boosted again. The hotel building and villas have Indonesian traditional style architecture which give very beachy vibe. It have good facilities for 4 star hotels. It has private beach with volleyball facility, mini market with quite reasonable price for hotel, art /gift shop, indoor gym with good facility, a rather small swimming pools and open air restaurant just in front of the private beach. The private beach are stunning with small islands on middle of sea, just like in Thailand. I rented a room with 1 king size bed and additional bed for 3 persons. The room is quite big, and it has a small balcony facing nature. The bathroom has separate shower and also bathtub. The room has standard amenities such as toiletries, coffee set ( nescafe classic), and tea set. The breakfast was served at the main restaurant in front of the beach. It has quite variety of menu ( western and Indonesian) The bad thing only is the coffee, since it was only nescafe coffee. They have bicycle rent for reasonable price, however it is very recommended to hire car in here since the distance to the capital city, Mataram, where all the good food located or Senggigi, where all the beach club located, at least 50 km away. Mount Rinjani is even farther , at 57 km away. Overall in my opinion, this is a very beautiful and complete resort. Worth it for the 4 stars!…
The hotel is completely overpriced. Bad quality for price. At this time there was a plague of ants, and the room was full of ants. We told the reception and they didn't even give an apology. Unfriendly staff. Also, we asked for late check out due to professional reasons with the hotel completely empty, and they threatened that if not leaving before 12:00 am they would charge another full day. Very bad attitude towards customer. Do not recommend
Iam very impressed with this hotel ... Iam only looking to stay in Accor Chain.. This is difinitely a mush visit when you visit Located not in the city good for peace and relaxing your mind ,,it is near the Mandalika beach and the racing sport.. The room is clean and big,, food and drink are amazing ,,staff very helful and friendly I am sure i Will be back a gain in Lombok Thank you ...🙏🏻
I am very impressed with this hotel as i am only looking to stay in accor chain. This is definitely a must visit when you visit lombok. Located not in the city center which offer tranquility and peace. It is near the Mandalika beach and the racing spot. Food and drinks are amazing. Staff are very helpful. Upgrade to the Sasak Villa to enjoy more spacious and private room. This property have a few pool with a very nice concept. You can see the sunset here.
with my status as a diamond elite member of the accor hotel and guaranteed by the accor VIP treatment service, that doesn't happen here. honestly this is my visit with a nightmare experience being here. my holiday event got messed up and i don't get any comfort at all. with the experience of hundreds of nights I stayed in accor hotels and where Novotel is the original brand belonging to accor but here everything is not as it should be according to standards starting from bad hospitality from security, front office and poor quality of restaurant. very different from my previous visit which was great. I happened to be traveling overland from Jakarta and should have received good service but ended tragically with unpleasant treatment. I thank Mr. Hendri and Mr. Bayu for trying to help with any problems that arise from the Novotel team. even 3 nights I was there and until there was a problem from the hotel team, the big boss GM Novotel was not there to see me. Is the Accor SOP like that, sir? For the Front desk team named Arbain, please correct your attitude. your attitude is the worst of all Accor hotel frontdesk agents. from the time I arrived and until I checked out your behavior was very disrespectful and chaotic. Likewise, the FB team cannot serve properly according to Accor standards, how is the VIP service for Diamond Accor plus members. the quality of your service and hospitality is very bad. I hope Accor management is more serious in responding to the incident that yesterday I reported directly to one of the directors of Accor Indonesia, I hope it doesn't happen to other guests.…
Travelling with friends first visit Lombok and we choose Novotel Lombok because the area and best place for healing and nature. Welcoming by Front Office staff, very friendly and helpful. We love the swing near reception area. Room is clean, so comfy love the sofa bed like a baby inside the crib HAHAHAHA
Airport pick up was great, the driver showed us the new road on the way to the resort. The resort located next to the moto GP circuit and hills where we can see the circuit from the top. The staff was very helpful and friendly. The beach in front of the resort was quiet and clean. Breakfast experience was great, the foods selection and quality was good. Thank you very much Novotel Lombok.
Thank you very much to Mr. Ketut Arya Bayuntara and Mr. Agung Rinjani and all the Novotel Mandalika staff for providing very friendly and good service when we stayed at Novotel Mandalika in order to do a visit to Lombok even though it was only a 3 day stay, We are very satisfied during our stay stay at this hotel. The breakfast menu has many variations, for the cleanliness of the rooms are very neat and the cleanliness of the hotel area is very beautiful and comfortable.