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Four Points by Sheraton Fairview Heights

307 reviews
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Traveller (22)
Room & Suite (37)
Dining (2)
Overview
  • Excellent39%
  • Very good33%
  • Average18%
  • Poor7%
  • Terrible3%
Travellers talk about
“front desk”(54 reviews)
“breakfast buffet”(14 reviews)
“small bar”(5 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
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Rooms
5 Feb.6 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (307)Write a Review
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Traveller rating
113
104
55
23
11
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LanguageEnglish
113
104
55
23
11
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All reviewsfront deskbreakfast buffetsmall barlobby areanice hotelbeds were comfortableking suitea great staylouis areadowntown stjoaquinconferencesherispginterstatebellevillemicrowave
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1 - 5 of 306 reviews
Reviewed yesterday

Spent two nights at this hotel recently, and while the staff was pleasant enough, the building itself was in pretty awful shape. The shower had mildew in the grout, paint peeling from the ceiling, bad plaster repair on walls and ceiling, peeling wallpaper, etc... Ceiling...More

Thank cscmc1
Reviewed 2 December 2017 via mobile

Have stayed at this chain on many occasions so had high expectations...this place fell far short. Rooms were very worn with rips in the couch cushions, dings and dents in the furniture and burned out lights and dirty carpet in the halls. Friendly staff, best...More

1  Thank JAS60091
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 4 December 2017

Thanks for taking the time to review your stay with us and for your candid comments. I truly regret our product wasn't up to your expectations. I'm glad to hear you had a positive experience with our staff and that you were able to enjoy...More

Reviewed 29 November 2017

I called to check availability & rates. Agent was unclear regarding prices & after much back and forth trying to understand I said forget it, I'll look elsewhere. I was told it was already booked & I'd be charged a 50% cancellation fee! This was...More

Thank Laurie B
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 30 November 2017

Thank you for taking the time to review your stay with us. I'm disappointed to hear about your experience. I'm puzzled by the reservation process you described as this is definitely not our practice at the property. I have addressed your concerns about the towels...More

Reviewed 10 November 2017

Overall this was not a horrible place to stay, but it did have some issues. We were there for a soccer tournament and the hotel was completely booked. We requested to have a microwave and a refrigerator in the room. We did not get either....More

1  Thank sunsetsrawesome
Reviewed 10 November 2017 via mobile

There are so many negatives with this place but I will concentrate on dirtiness. It was absolutely disgusting! Someone also decided to leave a present for me - someone else's dirty sock! It was laying there in the open... I am not sure if the...More

Thank KS12-Chicago
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 10 November 2017

Thank you for your candid review of your stay. I'm disappointed to hear of your negative experience. I have addressed this with our Housekeeping team in order to prevent this from happening again. It's not typical of our usual performance and will be corrected.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 100 - USD 154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 100 - USD 154 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (22)
Room & Suite (37)
Dining (2)
Pool & Beach (2)
Hotel & Grounds (14)
Business Centre & Event Rooms (5)
Bathroom (1)
Questions & Answers
Ask a question
Catherine B
2 March 2017|
Answer
Response from Tim V | Property representative |
Our pool is open until 10pm each evening.
0
Votes
himanshu p
22 February 2016|
AnswerShow all 4 answers
Response from Armywarrior1234 | Reviewed this property |
As far as I know there is no up-charge for a King. Becareful because the King Size have pay options that do cost more IE Flexible, Advance charge etc.. Enjoy your stay.
0
Votes
eduardo g
23 June 2015|
AnswerShow all 4 answers
Response from Nicholas A | Property representative |
You are all correct! 3pm is our official Check-In time at the hotel. During the week however, there are times when you may be able to check in earlier. You'd need to give us a quick call on your arrival day so we can have... More
0
Votes
Room Tips
"We were on the 4th floor and although we heard some noise it was not disturbing."
Read review
"First floor hallway had a odd mixture of smells. Check room cleanliness and operation before getting settled."
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"Microwave and refrigerator on request however standard in suites"
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"request top floor"
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