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Extended Stay America - Chicago - Elmhurst - O'Hare

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97 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Reviewed 18 October 2016

Stayed here three nights. Very bare bones room. No laundry/maid service for "only" three nights. You had to get kitchen supplies (plates, silverware) from the front desk if you wanted it. Terrible front desk staff. Right off the bat when we were checking in the woman said "since we're going into a holiday weekend there's no maintenance on staff, so...

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Helpful?
Thank elfry1
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Your review recently caught my attention. Please accept my apology that your stay was not the best. In regards to the dishes and plates, we store all kitchen cutlery, flatware, glassware, pots, coffeemaker, etc. at the front desk to ensure that guests receive clean and sanitized items. I am concerned about the problems you experienced with your room key and...

Central, Missouri, United States
Reviewed 9 October 2016

We stayed here Sept. 15 ttil the 20th.The room was very generic. No shampoo, or pen and paper. Or coffee maker. If you wanted your room cleaned or clean bed linens you had to pay extra. Front desk personel told me that guests must stay 5 days or more in order to get maid service to clean your room or...

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Thank Erianne C
Reviewed 25 August 2016 via mobile

Friendly staff great rooms and safe location! will recommend to family and friends. Home away from home. Sold my home purchased a new home but wasn't ready on time for my move in so I stayed at the extended stay relieves so much stress help make a difficult situation bearable I'm grateful for the staff for all their help.

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Helpful?
Thank jrodriguez48
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

Thank you for sharing your experience. It is great to see you enjoyed your accommodations including our safe location and comfortable rooms while you waited to move in to your new home. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Kolkata (Calcutta), India
Reviewed 22 July 2016

this hotel is average at best. Our room was very good and clean..Breakfast was ok. Fruits, hot cereal, coffee and tea. The place is very calm and relaxing. Very recommended!The room was big enough. specially like the bathroom and kitchen..

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Helpful?
Thank 86madhumita
Manager_11525, Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your clean room and your fully equipped kitchen during your visit. Thank you for choosing Extended Stay America. We'd love the opportunity to provide you with another great stay in the future.

Brookston
Reviewed 27 June 2016

Had reservations for a one week stay, upon arrival, rooms were not readily available.. We had requested early check-in due to the fact we work 12 hour nights and had a 4 hour drive after work to this hotel so we could go to work that night in a nearby suburb. We were told there were not any rooms available...

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Thank mgwds1
Central IL
Reviewed 28 May 2016

this hotel is average at best. Our room was very worn and out of date. I felt like I was staying in a housing project. One room door was busted in....room 107. That made me feel very uneasy. Thank God we only stayed here a few hours as we had an early flight out of O'Hare. I would look elsewhere...

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1Thank CentralLTraveler
Reviewed 17 May 2016 via mobile

Our room was one very Nice and clean room. Breakfast was ok. Fruits, hot cereal, coffee and tea. The second day the coffee was finished early. The place is very calm and relaxing. Very recommended!The room was big enough.

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Thank JeissaPlot
Reviewed 7 April 2016 via mobile

Ladies at the front desk were wonderful they helped us with what we needed and acomadaded us only complaint i have was one bed had hair on the sheets and was like if it wasent made right i requested a new sheet and got a new one right away overall i would return.

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Thank Juan R
Reviewed 14 February 2016

The front desk staff was very kind and generous. I appreciated the welcome and presentation of the hotel. First impression always sets the standard! The room was clean and exceeded my expectations. Very modern and comfortable! I will surely be back again!

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Thank Shawna E
Chicago, Illinois
Reviewed 12 February 2016 via mobile

The front desk was very professional and efficient. The room temperature was just right. The bathroom was very clean. The appliances worked. Bed was made. The coffee in the morning was better than I expected. I recommend the Extended Stay!

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Helpful?
Thank TNK61492
Manager_11525, General Manager at Extended Stay America - Chicago - Elmhurst - O'Hare, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chicago - Elmhurst - O'Hare

Address: 550 W Grand Ave, Elmhurst, IL 60126-1031
Region: United States > Illinois > DuPage County > Elmhurst
Price Range: $91 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Elmhurst - O'Hare 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Extended Stay America Elmhurst
Extended Stay Elmhurst
Elmhurst Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Chicago - Elmhurst - O'Hare staff and other travellers.
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Questions? Get answers from Extended Stay America - Chicago - Elmhurst - O'Hare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors have nice view”
 of 5 bubbles 86madhumita, 21 Jul 2016 | Read review
“Stay somewhere else!”
 of 5 bubbles CentralLTraveler, 27 May 2016 | Read review
“Higher floor has a nice view!”
 of 5 bubbles 423shawnae, 13 Feb 2016 | Read review
“We enjoyed our stay”
 of 5 bubbles patrickkO3861LY, 27 Jan 2016 | Read review
“Stay elsewhere. Our first room was infested with bugs, the second had a broken toilet and the 3rd smelt of smoke.”
 of 5 bubbles w999, 22 Jun 2015 | Read review
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