We arrived at 6pm and the room wasn't ready and we were told that it would not be ready till 9pm and there was nothing they could do about it. Room should have been available at 3pm and i was in need of a bed...More
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I recently stayed at Sheraton Suites in Elk Grove and had a great experience from start to end. Check-in was quick and the front desk staff and all other staff members were friendly, helpful, and most courteous. I also enjoyed my dinner at Juniper's, and...More
Thank you for taking the time to give us a positive review through trip advisor we will be passing on the great comments and feedback to each appropriate departments. We thank you for staying with us at the Sheraton Suites Chicago Elk Grove and we...More
There is no temperature control in these rooms. I set my "thermostat" (fake thermostat) to a low temp expecting to wake up to a cool room. Instead I woke up at 3am soaked in sweat, as my AC was not working. I went downstairs to...More
The location is great. It's next to a nature preserve where you can go running or biking. It's one of those SPG properties where you probably have to really beg to actually get a better room with a view. They never entertained my requests and...More
While the rooms are nice the quality of customer service is terrible. Staff in the restaurant and bar are rude and yiyvgave to practically beg to be served. Not sure if they are understaffed but definitely need a training in basic politeness. Ugh I have...More
"The higher floors offer a most attractive view, and the Chicago skyline can be seen as well."