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BEST WESTERN O'Hare/Elk Grove Village Hotel

Booking.comUSD 91*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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308 Reviews from our TripAdvisor Community

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Showing 297: English reviews
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South Plainfield, New Jersey
Reviewed 6 days ago NEWvia mobile

Our stay at this hotel has not even started yet and already it's off to a rocky start. Prior to booking, we confirmed that it was okay for us to leave our bags at the desk if we arrived early from our flight. When I got to the counter today to drop off our bags, I was told that it...

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Helpful?
Thank ericjvilla
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding a charge to store your baggage. I have spoken to our Front Desk Manager and he has informed me the charge has been waived, and they apologized to you when you checked out. Your satisfaction is very important to us and we will be...

Champaign, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

This Best Western has been completely renovated in the last few years and is really nice now. The rooms are nicely appointed and clean, quiet and with excellent amenities. As the title says, the real treasure here is the staff! We stayed for a Park-Sleep-Fly, both before and after a trip. Because my husband is having some physically challenges, i...

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Helpful?
Thank Toranut1997
About Hotel's Favourite Review
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so much for taking the time to complete the Guest Satisfaction Survey with such detailed, wonderful comments regarding the staff and our hotel. We are very proud of our hotel and our staff, they are the key to an enjoyable stay for our guests. I will of course share your kind words with them so they may enjoy...

Delafield, Wisconsin
Reviewed 1 week ago

We live in Wisconsin and have used this hotel many times for Park & Fly when we fly out of Chicago. Great value, very nice rooms, restaurants close by. Shuttle service to/from O'hare is very efficient. Will be back again!

Review collected in partnership with Best Western
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Helpful?
Thank Sharon B
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such positive feedback! We very much appreciate and value your comments and will share them with our team. Your survey responses will serve as encouragement to all of our staff as we try very diligently to continually improve the quality of our services to...

Yorba Linda, United States
Reviewed 2 weeks ago

had a early flight so this was close to the airport and had shuttles running all the time. The hotel was clean and quiet even being next to a toll road. This hotel needs to offer fruit and pastries for early departures.

Review collected in partnership with Best Western
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Helpful?
Thank dennisz308
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay at our Best Western Elk Grove Village Hotel. I have shared your comments with our team and they join me in thanking you for your kind words. We are very proud of our hotel and the services we provide and we are glad...

Reviewed 2 weeks ago

We stayed here for a night to catch flight next morning. The room was clean and comfortable. Nice interiors with modern look. Bathroom was smaller than expected but functional. Free parking and complimentary breakfast was good. Location is good but the drive to airport is 10-15 minutes. Overall decent stay.

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Helpful?
Thank Shannon K
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent visit to our Best Western Elk Grove Village Hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we try very diligently to continually improve...

Bentonville, Arkansas
Reviewed 3 weeks ago

This was a great value!:)- Close to Chicago, clean, comfortable bed, free parking, and a yummy breakfast.:) The decor in the room was appealing, and looked like many other hotel rooms. The parking lot looked a little iffy, but was fully functional, and more importantly free.:). We enjoyed our stay very much here.:)

Review collected in partnership with Best Western
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Helpful?
Thank Tessakay1230
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so much for taking the time to complete the TripAdvisor survey with such positive feedback! We accommodate many guests each evening and try very diligently to make each guest's stay a pleasure. Our goal is to provide dependable service to all of our guests at reasonable rates. However, it is only through your responses that we can accurately...

ANCASTER
Reviewed 3 weeks ago

My stay was almost excellent. Very clean, comfortable, all the amenities I could have asked for in terms of service and the actual room. Good hot breakfast, and excellent shuttle service - I was even dropped at a convention centre a few miles from the airport! A computer and printer in the lobby meant that I could check in and...

Review collected in partnership with Best Western
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Helpful?
Thank Doublefairlie
Michigan
Reviewed 3 weeks ago via mobile

We stayed here for one night prior to a flight out of O Hare. The hotel was recently renovated and had very nice furnishings. My only complaint is it is next to a busy interstate so request to have a room on the opposite side. The breakfast was very nice with waffles and eggs. seems these types of breakfasts are...

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Helpful?
1Thank AndgeCroz
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey regarding your recent stay with such positive feedback! Customer service is a top priority with us so we were delighted that you enjoyed your stay with us and that our shuttle driver was able to return your son's backpack. I want you to know also...

DeMotte, India
Reviewed 4 weeks ago

We were very happy with our stay. It was comfortable and close to the airport. The drivers were courteous and had us at the airport in plenty of time. There are plenty of places to eat or pizza can be delivered. We would definitely stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank keithcF308ZX
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you so much for taking the time to complete the TripAdvisor Guest Satisfaction Survey with such kind remarks and good detail. I have shared your comments with our team and they join me in thanking you for your kind words. We are very proud of our hotel and the services we provide and we are delighted that you enjoyed...

Boston, Massachusetts
Reviewed 26 March 2017

This hotel is one of the best values around, while being above average in all categories...friendly, professional and knowledgeable staff, modern and appealing decor, business center, complimentary breakfast with many options, clean and comfortable rooms, quiet location, workout room, washer and dryer available for guests, free internet, and close to area restaurants. They also provide free shuttle service to/from the...

Review collected in partnership with Best Western
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Helpful?
Thank Decboston
Fran P, Guest Relations Manager at BEST WESTERN O'Hare/Elk Grove Village Hotel, responded to this review

Thank you for taking the time to complete theTripAdvisor Guest Satisfaction Survey with such detailed kind remarks. On behalf of our staff, I would like to let you know how delighted we were to receive your kind words of praise for our hotel and staff. We accommodate many guests each evening, and we try very diligently to make each guest's...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about BEST WESTERN O'Hare/Elk Grove Village Hotel

Address: 100 Busse Road, Elk Grove Village, IL 60007-1624 (Formerly Quality Inn & Suites Elk Grove Village)
Region: United States > Illinois > Elk Grove Village
Price Range: $119 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN O'Hare/Elk Grove Village Hotel 3.5*
Number of rooms: 122
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Also Known As:
Quality Inn & Suites Elk Grove Village Hotel Elk Grove Village
Quality Inn And Suites Elk Grove Village
Quality Inn Elk Grove Village
Elk Grove Village Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN O'Hare/Elk Grove Village Hotel staff and other travellers.
6 questions
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South Bend, IN
8 months ago
Chicago, Illinois
4 months ago
over a year ago
Rutland
over a year ago

See all questions (6)

Questions? Get answers from BEST WESTERN O'Hare/Elk Grove Village Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the lift are quieter - people are leaving early for flights and congregate around the lifts and talk”
jlbmpms, 14 Feb 2017 | Read review
“Think they are all about the same.”
RetiredBums, 24 Nov 2016 | Read review
“Our room was fine, but we really needed extra pillows and they could not provide them”
Punkicoleman, 17 Oct 2016 | Read review
“Amazing Staff”
shell2842, 16 Aug 2016 | Read review
“book online or use phone at airport to make reservations”
jeffer287, 15 Nov 2015 | Read review
5 of 5
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USD 91* /night
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Prices are for 1 room, 2 adults
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