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Candlewood Suites Elgin - Northwest Chicago

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Traveller (6)
Room & Suite (13)
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Overview
  • Excellent36%
  • Very good25%
  • Average13%
  • Poor6%
  • Terrible20%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Suites
Fitness centre
2 Star Hotel
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (60)
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1 - 5 of 58 reviews
Reviewed 3 December 2017 via mobile

The staff was good. The room was good. They do have a handicap assessable room with 2 beds. What was BAD about it was the smell. I'm not sure what it was but it kept me awake and I could smell it all day in...More

Thank Dishy1999
Response from IHGService, Guest Relations Manager at Candlewood Suites Elgin - Northwest ChicagoResponded 17 December 2017

Hi merhood58, Thank you for your review regarding your recent stay and for choosing to lodge with us. We are delighted you liked our room and found the hospitality rendered by the staff to be good. However, I am sorry for the inconvenience you encountered...More

Hotel's Favourite
Reviewed 10 July 2017

First of all we arrived early and Ms. Caruso went out of her way to accommodate our early arrival! She was very friendly and professional. Our room was clean and quiet for a Saturday night, the beds were very comfortable and we slept like babies!...More

Thank bev_webster12
Response from Darlene C, Manager at Candlewood Suites Elgin - Northwest ChicagoResponded 12 July 2017

Thank you so much for your kind words. We loved having you as part of our family at the Candlewood Suites Elgin. Hope to see you again, Darlene Caruso Candlewood Suites

Reviewed 12 November 2017

Very nice hotel. Right next to a corn field. 6 minutes away from Harvest Bible Chapel. Friendly staff. Answered all my questions. Nice roomy suite. Comfortable with kitchen and well priced. We were in Room 130 and the room had a musty smell upon arrival....More

Thank Tom L
Reviewed 9 July 2017 via mobile

Some of the staff was very rude and very unhelpful. The day management needs to work on their people skills. The TV didn't work for several days at a time and they would not place me in another room. Called corporate three times and they...More

Thank John H
Response from Darlene C, Manager at Candlewood Suites Elgin - Northwest ChicagoResponded 12 July 2017

Hello John H, I am really sorry that you had a bad experience with the TV in your room. We would of right away moved your room if we were not sold out. I apologize that we couldn't take care of the TV repair right...More

Reviewed 19 June 2017

Typical Candlwood Suites. Stayed based on location and not disappointed. The staff was cordial but not overly caring. Hard to understand the person that checked us in. I believe h was the manager but he does not talk very loud and even with my hearing...More

Thank Adam56
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Hot Tub
Tennis Court
Details
Price range
USD 84 - USD 135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
USD 84 - USD 135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (6)
Room & Suite (13)
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Room Tips
"Check (and smell) the room before checking in."
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"If you are traveling with a pet rooms on the ends offer great access for where you can take your pet out to..."
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"Book a different hotel, Marriot's are always nice."
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"Call the hotel directly, they have discounts that are not online."
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