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All reviewsholiday inn expresslate checkcivic centerroom was largenice hotelnice poolpeoria areabeds were very comfortableeasy accessup to datebreakfast was excellentin towncontinental breakfaststaff was friendlygreat place to stayexcellent staywould definitely stay here again
Our room was on the first floor and desperately needs to be updated. Beds were not comfortable. There was also a musty smell in the room and hallway. Hotel staff was friendly and breakfast was good but next time we will stay elsewhere.
I am a traveling nurse working night shift. I was able to sleep with minimal disturbance during the day. They allowed for a late check out as well. The room was large and clean. The bed was comfortable. The staff at the front desk were...More
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Response from Gloria F, General Manager at Best Western Plus PeoriaResponded 9 December 2017
I would personally like to thank you for your very nice response. I am so glad we were able to accommodate all of your needs. We do strive to exceed our guest expectations and it is always a pleasure to know when we have done...More
I really enjoyed my stay here. I used the fitness center and pool almost every night. In the mornings, the breakfast was wonderful with varieties to choose from. My room was clean when I arrived and I had no issues at check in.More
Thank Matt B
Response from Gloria F, General Manager at Best Western Plus PeoriaResponded 2 June 2018
Good Afternoon Matt,
I wanted to personally thank you for responding to our survey as well as the very nice rating and comments we received.
I assure you we as a staff strive to exceed our guest expectations and it is such a pleasure to...More
The hotel and room seemed average but when I found the bathroom sink would not drain I reported it to the front desk attendant. Although he said someone would fix the problem no one showed up my entire stay. I will definitely not stay here...More
Thank Debbie M
Response from Gloria F, General Manager at Best Western Plus PeoriaResponded 1 May 2018
Thank you for responding to our survey. I would sincerely like to apologie for the issues you had during your stay.
I can assure you I will be bringing this to the attention of the appropriate staff members. I appreciate you bringing this to my...More
Check-in was quick and the desk clerk was friendly. Lobby appeared pretty nice. That is where it all ended. The room at first glance was a little rough but didn't seem too bad. Until you actually walked in and took a closer look. There were...More
1 Thank JennyG7696
Response from Gloria F, General Manager at Best Western Plus PeoriaResponded 10 April 2018
Good afternoon Jenny,
I would sincerely like to offer my apologies for all of the issues you encountered during your stay with us. I assure you that after reading your response I had a very long meeting with my housekeepers and maintenance staff. I will...More
Response from Gloria F | Property representative |
The shuttle runs from 5 am to midnight. We are more than happy to give you a ride to and from the concert. The shuttle is first come first serve and we do have a few scheduled shuttle to and/or from the airport each day... More
The shuttle runs from 5 am to midnight. We are more than happy to give you a ride to and from the concert. The shuttle is first come first serve and we do have a few scheduled shuttle to and/or from the airport each day. Please check with the front desk and make sure the shuttle will be available at the times you will be needing.