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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Front desk lady was extremely nice, but we had to move our room four times. There wasn't linen on the beds in the rooms. Also no maids available to clean rooms. The front desk person was doing the best she could given the circumstances.More
Response from 00esa, General Manager at Extended Stay America - Chicago - Downers Grove
Thank you for your feedback. Although you liked the service provided by our Front Desk staff, we are sorry for the service issue you experienced during your stay and regret the inconvenience it caused. I have shared your concerns with the concerned teams in an...More
thesis the most caring hotel i ever been in, Mike the general Manager is the most caring person for a general manager i had an issue with my reservation through a third party. and Mike was Very Understanding through tears and embarrassment he fixed my...More
Response from Manager_11525, Manager at Extended Stay America - Chicago - Downers Grove
The team and I appreciate your remarks. We are pleased to read the high-level of customer service you received, especially during your reservation issue. Everyone will be informed on the excellent job they did assisting you. Once more, thank you for posting your review. We...More
The room was under stocked upon check-in. There was not the correct amount of towels or pillows. When I requested more towels, I was told it would be an hour - they never came. I called the next morning and was then told that I...More
The majority of the staff are wonderful n very helpful they make sure as a guest I have what I need and are very good with any assistance I request. Evelyn and Gaby have shown nothing but outstanding customer service to me and my baby...More
I enjoy staying at this particular hotel. I love the employees here but there just one name Lori. She's very unprofessional, and disrespectful towards others. She talks about her employees/ teammate to the customers so rude and disrespectful her attitude will run the customers away....More
USD 72 - USD 98 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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United States >
DuPage County >
Also Known As
Downers Grove Extended Stay ,
Extended Stay Downers Grove ,
Extended Stay America - Chicago - Downers Grove Illinois