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Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove

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Doubletree Suites by Hilton Hotel & Conference Center Chicago \/ Downers Grove
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661 Reviews from our TripAdvisor Community

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Showing 653: English reviews
Astoria, New York
Reviewed 1 week ago NEW

Had amazing service from all the staff. They went out of their way to make us feel appreciated. Very comfortable rooms and great breakfast buffet. Would definitely recommend staying here. Located by shopping and great food options as well.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank cgozzo
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear "Top notch" I would like to thank you for the effort and time you take in sharing your feedback surrounding your experience at our property. We are truly happy that you enjoyed the service provided by our staff and we are excited about this 5 star review that you submitted. We hope that when next your travel plans take...

Chicago, Illinois
Reviewed 2 weeks ago

My visiting family loves to stay at this location so I also booked a room so that my local nieces and nephews could enjoy the pool during their Holiday break from school. Mission accomplished. Front desk staff was not what I'm used to at this location but overall, all was well.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Lynn M
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear "Family", Thanks for your feedback. We are happy that our hotel is the preferred choice for you and your family. We apologize for any inconvenience caused as it relates to the service received from our Front Desk Staff. We look forward to welcoming you back to our hotel in the not too distant future. Thank you,

A TripAdvisor Member
Level Contributor
13 reviews
6 hotel reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

Average room but clean. King bed? Heater kinda loud when it started up. Exposed cables over the closet. In room refrigerator & microwave. Pool area not to big but the pool water was a warm temperature. Very friendly front desk staff and security team. Ballroom was nice but the hoers-devours were bad. Breakfast was mediocre, I highly recommend HoneyJamCafe less...

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Helpful?
1Thank A TripAdvisor Member
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear "NYE 2016" Thank you for taking a moment to share your experience. I am pleased to hear you found our overall property to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Thanks

Des Moines, IA
Reviewed 2 weeks ago

Spent the long new year's weekend here with family. Hotel is a nice place- rooms are all large suites with two rooms that are ideal for families. Very nice atrium area to eat in and hang out with friends/family. Hotel pool and hot tub were also ideal for family visits. There is an attached fitness club with another pool that...

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Helpful?
1Thank Smithyben
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear Smithyben: We would like to thank you for the effort and time you take in sharing your feedback surrounding your experience at our property the Doubletree Downers Grove, Chicago during the New Years Eve weekend. It is most appreciated and something we take very seriously. Please accept my sincere apologies for any aggravation or inconvenience you may have experienced...

Los Angeles area, United States
Reviewed 2 weeks ago

We would recommend this hotel to everyone. The staff goes the extra mile to make sure your stay is everything you thought it would be. The lobby is welcoming and the bar has excellent choices. The fitness room will provide you with a workout space while away from home. It is quiet and other guests were very pleasant when we...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Theresa Ann E
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear Theresa Ann E, I would like to thank you for the effort and time you take in sharing this review about our property the Doubletree Downers Grove, Chicago. We are happy that you recommend our hotel to everyone :) and that our staff provided you with exceptional service. Thanks for selecting our property and we look forward to hosting...

Reviewed 2 weeks ago via mobile

I stayed on Dec 29, 2016. Staff was very courteous. The room had ceiling tile pieces on the floor. I called and they offered to change rooms or clean it. They cleaned it very quickly. The closet was messy and the door did not close all the way. When I made the reservation, I paid for the upgrade to include...

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Helpful?
1Thank Eric O
Round Lake, United States
Reviewed 3 weeks ago

Let's see Double Tree getting on the ball in providing enough adequate regular coffee for it's guest whether it be the self service coffee in the rooms or the 24/7 coffee in the lobby. Guests when they want coffee shouldn't have to be left dry and hanging. And the lobby should staff regular coffee instead of just decaf.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Thomas A
Michigan
Reviewed 3 weeks ago via mobile

Service was mostly friendly and accommodating, but unfortunately, we would not stay again. Sheets were not clean on sofa bed, crushed peppermint candy in an elevator was left there for more than a day, heater in room was very loud every time it cycled on, bathtub is a very unstable shape for standing. We are HHonors members and were very...

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Helpful?
3Thank Katherine H
Calvin P, On behalf of the hotel staff at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping problems. Unclean rooms are not typical at our hotel, and we appreciate that you brought this to our attention so we could help make it right. We have discussed this with our staff, and will make every effort to be sure our rooms meet the...

Vero Beach, Florida
Reviewed 4 weeks ago

Beautiful hotel with spacious suites and kitchen area. Perfect for families; as sofa bed in living area is separated from main sleeping/sitting area by kitchen, bath, and door. Plenty of dresser space. Only negative is the food ate lunch in restaurant. Food was mediocre, at best. Bar was terrible. Ordered Champagne and they didn't have it. Offered us alternative, then...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank bonnied140
SANDWICH, United States
Reviewed 4 weeks ago

The hotel is in a great location. Friendly staff. Good quality breakfast. We have used this location before for conferences and have returned now for a different venue. the staff remembers our group and welcomes us back. Our banquet dinner was excellent and everyone attending had a great evening.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Joseph R

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Doubletree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove is situated in Chicago's western suburbs next to Lombard and Oakbrook, Illinois. Centrally located between Chicago O'Hare International Airport (ORD) and Chicago Midway (MDW) the Doubletree Suites Downers Grove is the perfect choice for business meetings. Offering an International Association of Conference Center (IACC) approved meeting facility, our comfortable surroundings and exceptional catering team provide the ultimate environment for any business or social occasion. ... more   less 

Additional Information about Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove

Address: 2111 Butterfield Rd, Downers Grove, IL 60515-1043
Region: United States > Illinois > DuPage County > Downers Grove
Price Range: $112 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Guest Suites & Conference Center Chicago / Downers Grove Hotel
Doubletree Guest Suites And Conference Center Chicago / Downers Grove
Doubletree Downers Grove
Doubletree Chicago Downer Grove
Doubletree Suites By Hilton Hotel & Conference Center Chicago / Downers Grove Illinois
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove staff and other travellers.
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Questions? Get answers from Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End rooms are nice- 2nd and 3rd floor appear to be just a bit larger. Corner rooms are a bit smaller.”
 of 5 bubbles Smithyben, 2 Jan 2017 | Read review
“Our room was on the 2nd floor behind a wall where the atrium was located. There were about 5 rooms there and it was very quiet.”
 of 5 bubbles 753larryp, 14 Dec 2016 | Read review
“We had an upper level floor and it was very quiet.”
 of 5 bubbles PackerGirl1952, 7 Dec 2016 | Read review
“Sixth floor is always quiet.”
 of 5 bubbles 124douglash, 28 Nov 2016 | Read review
“I would avoid a room near the stair well. The stairs are metal and are quite noisy when someone is using them.”
 of 5 bubbles Colohockey, 9 Nov 2016 | Read review
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