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Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove

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Doubletree Suites by Hilton Hotel & Conference Center Chicago \/ Downers Grove
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685 Reviews from our TripAdvisor Community

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Showing 677: English reviews
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Phoenix, United States
Reviewed 2 days ago NEW

This was a wonderful and elegant place to stay. The staff was friendly, the accommodations were very comfortable. There was a lot of shopping available on the other side of the highway, not walking distance, but definitely within a mile or so. The bed was uncomfortable, I am used to a more expensive mattress.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 487erichw
Vancouver, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 2 February 2017

I have been staying here when we are in town for work for a few years now. Very consistent service ,clean ,quiet rooms. Personally I have stayed at this hotel a lot. 120 nights 2015-2016 3 weeks in 2017 already. Large rooms each room has a front room area and a separate bedroom area that has a door that you...

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3Thank 632dono
About Hotel's Favourite Review
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear 632dono, Thank you for the effort and time you take in sharing this review about your experience at our property. We are truly happy that you stayed with us and that our hotel is your company's go to hotel. We are happy to know that you found our overall property to your liking and that you enjoyed the service...

Atlanta, Georgia
Reviewed 1 week ago via mobile

This is my go to hotel while in the area because of the access you get to a full gym in the building next door. For a workout rat like me that is a big deal. The hotel has cut back on it's executive lounge which is a bummer but otherwise this hotel is a good place to rest up.

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Helpful?
Thank ANP123
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear ANP123, Thanks for your feedback, its highly appreciated. We are happy that the gym is to your liking. Due to off season occupancy and limited usage of the lounge and other guest feedback in the interim, we have extended a full complimentary breakfast buffet to our Hilton honor members that is served in the restaurant as well as an...

Orland Park, United States
Reviewed 2 weeks ago

Great hotel for family reunions. The temperature of the pool water was perfect. The health club, racket ball and basketball courts were very clean and modern. Food service was good. Also, lots of shopping nearby. We ordered pizza delivered to our room.

Review collected in partnership with DoubleTree by Hilton
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Thank Roy A
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Hi Roy A, Thanks for your 5 star review!!! We are happy that you found our overall property to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Thank you,

Reviewed 3 weeks ago

We were in town for a hockey tournament and this hotel was assigned to our group. It met our needs, however, we had issues with one of the front staff, Linda, who was rude and unwelcoming. She talked down to myself and my husband at different times and just was not pleasant. For that reason alone I would give this...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jtr412
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear jtr412, We would like to thank you for the effort and time you take in sharing your review surrounding your experience at our property, Doubletree Downers Grove. It is most appreciated and something we take very seriously. Please accept my sincere apology for any aggravation or inconvenience you may have experienced during your visit to our hotel as it...

Joliet, Illinois
Reviewed 3 weeks ago

I came to visit this Double Tree location for the second time, this time alone to relax, and was impressed with my stay. I was greeted warmly upon arrival and during my stay I was very relaxed and very happy. I visited the mall in oak brook and had a great shopping trip. When I got back to the room...

Review collected in partnership with DoubleTree by Hilton
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1Thank dandreg2017
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear dandreg2017, Thanks for your 5 star review, it means a lot to us and more importantly we are happy that you were able to take some alone time to relax in this extremely busy world, it is necessary. Thank you for selecting our property as your preferred destination for rest and relaxation. We look forward to your next visit....

Downers Grove, United States
Reviewed 3 weeks ago

An absolutely terrible experience at this DoubleTree Hotel in Downers Grove. The noise level was the worst I have ever experienced at any hotel this travel warrior has ever experienced. Hotel staff would not control numerous families with young children running wild and screaming at this hotel throughout the evening. Terrible terrible experience.

Review collected in partnership with DoubleTree by Hilton
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Thank johnyW9512VA
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear JohnyW9512VA, We would like to thank you for the effort and time you take in sharing your comments surrounding your experience at our property. Please accept my sincere apologies for the inconvenience you experienced during your visit regarding noise from other guests. Please be assured that this is not the norm for our hotel and we are sorry if...

Indianapolis, United States
Reviewed 4 weeks ago

Always pleasant and very nice staff. Parking is not good, there are only a few limited spots out front. Must park on the side or back and walk around at night. Breakfast is good and a fair price. Gift shop items are a little pricey,

Review collected in partnership with DoubleTree by Hilton
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1Thank H1335WIchrisb
Angella G, Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear H1335WIchrisb, Thank you for taking a moment to share your experience. We will share your review with our Operations team to review for improvement. We hope that when next your travel plans take you to Downers Grove that you will make our hotel your preferred destination once again. Thank you and have a niece day.

Chicago, Illinois
Reviewed 4 weeks ago

This is our fourth time bringing a group to this hotel. We love it!!! The staff is always friendly. The pool area is always clean. The rooms are all a nice size. The hallways are always tidy. The cookies are amazing!!!

Review collected in partnership with DoubleTree by Hilton
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2Thank chicbaby81
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Hello Chicbaby81: We would like to thank you for taking the time to submit a 5 star review for our property. This is highly appreciated!! Your review will be shared with our entire staff. We are happy that you are making our hotel "Your home away from home". We look forward to your 5th visit for your next group! :)...

Nancy, United States
Reviewed 4 weeks ago

Noisy elevator kept us up both nights. When they could not fix the elevator they would not move our room. Linens have an unpleasant odor. Staff did not acknowledge our concerns, one desk clerk would not even look up from what she was reading to pretend to care. Basically desk staff acts like they are better than their guests. I'm...

Review collected in partnership with DoubleTree by Hilton
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Thank 950pamalaj
Angella G, General Manager at Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove, responded to this review

Dear 950pamalaj: We would like to thank you for the effort and time you take in sharing your comments surrounding your experience at our property. It is most appreciated and something we take very seriously. Please accept my sincere apologies for the inconvenience you experienced during your visit to our hotel. We are constantly monitoring the performance of our property...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Doubletree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove is situated in Chicago's western suburbs next to Lombard and Oakbrook, Illinois. Centrally located between Chicago O'Hare International Airport (ORD) and Chicago Midway (MDW) the Doubletree Suites Downers Grove is the perfect choice for business meetings. Offering an International Association of Conference Center (IACC) approved meeting facility, our comfortable surroundings and exceptional catering team provide the ultimate environment for any business or social occasion. ... more   less 

Additional Information about Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove

Address: 2111 Butterfield Rd, Downers Grove, IL 60515-1043
Region: United States > Illinois > DuPage County > Downers Grove
Price Range: $171 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Guest Suites & Conference Center Chicago / Downers Grove Hotel
Doubletree Guest Suites And Conference Center Chicago / Downers Grove
Doubletree Downers Grove
Doubletree Chicago Downer Grove
Doubletree Suites By Hilton Hotel & Conference Center Chicago / Downers Grove Illinois
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove staff and other travellers.
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Questions? Get answers from Doubletree Suites by Hilton Hotel & Conference Center Chicago / Downers Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“End rooms are nice- 2nd and 3rd floor appear to be just a bit larger. Corner rooms are a bit smaller.”
 of 5 bubbles Smithyben, 2 Jan 2017 | Read review
“Our room was on the 2nd floor behind a wall where the atrium was located. There were about 5 rooms there and it was very quiet.”
 of 5 bubbles 753larryp, 14 Dec 2016 | Read review
“We had an upper level floor and it was very quiet.”
 of 5 bubbles PackerGirl1952, 7 Dec 2016 | Read review
“Sixth floor is always quiet.”
 of 5 bubbles 124douglash, 28 Nov 2016 | Read review
“I would avoid a room near the stair well. The stairs are metal and are quite noisy when someone is using them.”
 of 5 bubbles Colohockey, 9 Nov 2016 | Read review
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