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Holiday Inn Express Chicago Downers Grove

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151 Reviews from our TripAdvisor Community

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Showing 148: English reviews
Atlanta, Georgia
Reviewed 26 August 2015

Stayed here for business in and around Chicago. This is an adequate business hotel... not awful, but not great either. It's a bit of an older vintage HI Express, so a little lacking in updates and amenities, but this is reflected in the lower rate. Pros: - conveniently located to 88 freeway; - lots of nearby restaurant options, including short...

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Helpful?
Thank Marion G
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Marion G, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment about parking. However, we’re sorry we fell below your expectation regarding the decor, room condition and pillow selection. We will address...

Florida
Reviewed 21 August 2015

Needed a hotel in Chicago for one night. Narrowed my choices down to three and decided on this one because I had a discount. Good location. Many restaurants and shopping malls near by. It is not near downtown Chicago. About 23 miles from there. Check in was quick and easy. The girl at the desk was friendly and polite. She...

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Helpful?
Thank Tox_Uthat
Bolingbrook, Illinois
Reviewed 13 August 2015

Very close to the express way with plenty of dining options nearby, next to a Red Lobster, but more importantly, a Portillo's across the street. Free parking. Check in was friendly and simple - probably less than 2 minutes and done. Up to the room, very simple and more importantly, clean. Got ready for a wedding, front desk helped me...

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Helpful?
Thank HemisphereRambler
Reviewed 25 July 2015 via mobile

I reserved a room with two double beds through Holiday Inn Corporate. Upon arrival, at 2 in the morning, they told me I would be placed in a room with 1 King and a pull out couch since they were booked. Once in the room I discovered 1 king, no pull out couch and no room for a roll away...

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1Thank Erin J
Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Wow. I am so sorry to hear that you had such a bad experience with us. We work so hard to accommodate the needs of all of our guests and I see that we hugely failed with your experience. I am so sorry that we did not have the room available that you had requested and then the shower was...

Murphysboro, Illinois
Reviewed 22 July 2015

It was alright, I guess. When we first went to check in the staff wasn't very friendly. I'm pretty sure it was because of the person who was in front of us in line. The guest had an attitude and was wanting another room. That's fine, whatever. The person behind the counter carried that negative guest's attitude over to us...

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Helpful?
Thank Stephanie C
Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Stephanie C Thank you for reviewing our hotel. Rest assured that we will take your feedback and use it to improve our level our service. We will also go through our procedures to maximize our guest's experience. Best Regards, Paul Cantrelle General Manager

United States
Reviewed 4 July 2015

Booked it for $55 a night on Hotwire. Front desk was very nice and every employee was polite and helpful. The downside is the older building. We arrived late after a Cub's night game. Toilet wouldn't flush well (thankfully the first attempt didn't contain solids). Went to the front desk get a plunger and apparently there was only one in...

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Helpful?
Thank Lane270
Katie D, General Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Valued Guest, Thank you for both your kind comments about our staff and your feedback. Our staff takes great pride in the level of service at the Front Desk. I will make sure that I follow up with our engineering department in regards to your toilet issues. Regards, Paul Cantrelle General Manager

Portage, Michigan
Reviewed 1 July 2015

Got a deal on hotwire for $59 a night on a Saturday and Sunday. The hotel was clean and everyone was very friendly and attentive. I would definitely stay again!! Hotel is close to dining and shopping. Great location and great value!

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Thank Reenie837
Netanya, Israel
Reviewed 26 June 2015

The location of this hotel was very close to my meetings, that’s why I selected it. The room was OK – they did not upgrade me as IHG Platinum member, with the excuse that they were fully booked. This was not my impression when I looked at the parking lot, unless the other guests came by foot. When I checked...

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Helpful?
Thank boazweiss
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear haimboaz, Thank you for being an IHG Rewards Club Platinum Elite member and giving a feedback about your stay. I am pleased to note that you liked the location and rooms. Our hotel is committed to providing our guests with the highest quality services and facilities. It seems that we were not able to execute an exemplary hotel stay...

Louisville, Kentucky
Reviewed 27 May 2015 via mobile

OK hotel. Used points. Needs updating with furniture. Rooms older. Nice personnel at front desk and the breakfast was served hot. Ample and close free parking. Easy access to all western suburbs of Chicago.

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Helpful?
Thank Patrick M
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Downers Grove, responded to this review

Dear Patrick M, Thank you for your stay and for being a member of our IHG Rewards Club. We appreciate your positive feedback regarding our hotel staff and the breakfast served. On the other hand, we are sorry that we were not able to exceed or at least be at par with your expectation when it comes to your room...

Illinois
Reviewed 25 May 2015

Used our points for a free overnight stay here for a soccer tournament. Location is great and there are lots of places nearby to eat and shop. The outside of the hotel is a bit dated, but we were pleasantly surprised when we walked in! The staff at the front desk was great! We were on the 1st floor which...

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Thank Nicole479

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express Downers Grove/Oakbrook Hotel is conveniently located near Chicago IL in the western suburbs and is accessible to all major expressways I-209, I-88 and right in between Midway International Airport and O Hare International Airport on the corner of I-355 and Butterfield Rd. We are surrounded by the communities of Oakbrook, Lombard, Lisle, Darien, Wheaton and Glen Ellyn. Whether you are traveling for business or pleasure you will appreciate our central location near Best Buy, Coca-Cola, Sara Lee, Troxler Electronic Laboratories, Home Depot, Sodexo, Dale Carnegie, Microsoft, Good Samaritan Hospital, Tivoli Theater, Darien Sports Complex, Morton Arboretum, Brookfield Zoo and more! Shopping and restaurants are also within a short walking distance. This Downers Grove hotel offers all the comforts of home with our 121 beautifully appointed guest rooms. Relax in your cozy deluxe room after a long day and we will provide you with amenities including complimentary high speed internet access, an in room coffee/tea maker, hair dryer, iron and full sized ironing board and more. We also offer a 24 hour fitness center, 24 hour business center and meeting space for up to 80 people. In the morning we will have your mouth watering at our complimentary Express Hot Smart Start Breakfast Bar. ... more   less 

Additional Information about Holiday Inn Express Chicago Downers Grove

Address: 3031 Finley Rd, Downers Grove, IL 60515-1117
Region: United States > Illinois > DuPage County > Downers Grove
Price Range: $99 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Chicago Downers Grove 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago Downers Grove Hotel Downers Grove
Holiday Inn Downers Grove
Downers Grove Holiday Inn
Holiday Inn Express Chicago Downers Grove Illinois
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Questions & Answers

Questions? Get answers from Holiday Inn Express Chicago Downers Grove staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stay in the 3rd floor and its quite. ample of parking area and a lot of brand name restaurant just a few steps. very reasonable price..”
 of 5 bubbles junsosmena, 30 Jul 2016 | Read review
“Great Breakfast, Cozy environment.”
 of 5 bubbles cassiep316, 26 Jul 2016 | Read review
“breakfast can be busy at times but not much of a problem”
 of 5 bubbles CarlGS455, 25 Jul 2016 | Read review
“Good location for convenient shopping center and Mall”
 of 5 bubbles 992kennyg, 1 Jun 2016 | Read review
“No special rooms. There aren't any views except for other buildings.”
 of 5 bubbles tonybC6043BO, 4 Apr 2016 | Read review
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