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Holiday Inn Express Chicago Downers Grove

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Traveller (38)
Room & Suite (19)
Dining (2)
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Overview
  • Excellent40%
  • Very good26%
  • Average18%
  • Poor10%
  • Terrible6%
Travellers talk about
“red lobster”(7 reviews)
“front desk”(34 reviews)
“cinnamon rolls”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Fitness centre
Multilingual Staff
2 Star Hotel
All hotel details
Offers from Holiday Inn Express Chicago Downers Grove
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Offers from Holiday Inn Express Chicago Downers Grove
Special Offer: Book Direct and Save
Hotel deals
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (191)
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71
50
35
19
12
Show reviews that mention
All reviewsred lobsterfront deskcinnamon rollsturkey sausage pattiesspecial staffthe breakfast areaslamming doorscouple of nightscomplimentary breakfastclean roomswould stay againyogurtthe entire staffhome away from homevery nice hoteldianamonica
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11 - 15 of 187 reviews
Reviewed 7 December 2017

I love that the rooms here are super dark -- the curtains are truly blackout and there are no annoying red or blue lights anywhere; you seriously cannot see at night! I love that! Also, well insulated, very quiet rooms. The breakfast was good --...More

Thank Amy J
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 8 December 2017

Amy, thank you for taking time to provide feedback about your stay at the Holiday Inn Express Chicago - Downers Grove. We are delighted you enjoyed all our facilities and amenities provided for your comfort and had a great start to your day with our...More

Reviewed 1 December 2017

We booked this through Priceline, and we've always been pleased with Holiday Inn Express locations. This was a bad experience all around. We ended up paying extra on the site to guarantee a queen bed and two sleepers ( a suite) to accommodate our family...More

Thank Pam V
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 3 December 2017

Dear Pam V., Thank you for taking the time to notify us about the issues you experienced during your stay. We know traveling is not always easy, and it's our goal to make you feel as comfortable as possible. We have shared your feedback with...More

Reviewed 23 November 2017

Upon entry staff greeted me, pulled up my reservation, gave me the key card and I was on my way to the room in less than five minutes. Room was clean and freshly made. I sure don't know why there are complaints, you are not...More

Thank bigbobr
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 23 November 2017

Bigbobr, we are delighted you had a great time at the Holiday Inn Express Chicago - Downers Grove. It was a pleasure to read your review about the great service you received from our staff and how they exceeded your expectations. I am glad that...More

Reviewed 16 November 2017 via mobile

No idea how this has a 4 Star average. Hotel is old and dirty. Lifted up toilet seat and urine stains under seat as it wasn’t cleaned. No outlets near desk in room for laptop. Just a dirty and rundown room. I will never gay...More

Thank AZTVLR71
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 19 November 2017

Dear Guest, It appears our housekeeping staff overlooked some areas in your room, and this is not typical of the service we provide. We have processes in place to make sure every room is cleaned to the highest standards, and our team is working to...More

Reviewed 9 October 2017

We booked this room through a third party source and paid in full. When the lady at the front desk checked us in and asked for our credit card for incidentals we made sure to highlight that the room was already paid for. She assured...More

Thank Dan N
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 11 October 2017

Thank you for being our guest and for taking the time to write a review. We regret your experience was anything less than satisfying. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, and it seems we were not...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Multilingual Staff
Laundry Service
Breakfast Available
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
USD 74 - USD 158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
USD 74 - USD 158 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (38)
Room & Suite (19)
Dining (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Marinelle R
2 July 2017|
Answer
Response from jylsincavage | Property representative |
We do have roll-away beds, but unfortunately we are unable to place any roll-away beds in rooms that have two queen size beds. It is against the fire code of Downers Grove. I apologize for any inconvenience.
1
Vote
blackelocin
7 June 2017|
AnswerShow all 3 answers
Response from Anne H | Reviewed this property |
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are... More
1
Vote
Room Tips
"they put me at end of hall - it was o.k. - long walk to main door"
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"DONT GO..... its not worth the money...."
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"Just make sure to check what you are billed."
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"Be specific!"
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