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I love that the rooms here are super dark -- the curtains are truly blackout and there are no annoying red or blue lights anywhere; you seriously cannot see at night! I love that! Also, well insulated, very quiet rooms. The breakfast was good --...More
Thank Amy J
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 8 December 2017
Amy, thank you for taking time to provide feedback about your stay at the Holiday Inn Express Chicago - Downers Grove. We are delighted you enjoyed all our facilities and amenities provided for your comfort and had a great start to your day with our...More
We booked this through Priceline, and we've always been pleased with Holiday Inn Express locations. This was a bad experience all around. We ended up paying extra on the site to guarantee a queen bed and two sleepers ( a suite) to accommodate our family...More
Thank Pam V
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 3 December 2017
Dear Pam V.,
Thank you for taking the time to notify us about the issues you experienced during your stay. We know traveling is not always easy, and it's our goal to make you feel as comfortable as possible. We have shared your feedback with...More
Upon entry staff greeted me, pulled up my reservation, gave me the key card and I was on my way to the room in less than five minutes. Room was clean and freshly made. I sure don't know why there are complaints, you are not...More
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 23 November 2017
Bigbobr, we are delighted you had a great time at the Holiday Inn Express Chicago - Downers Grove. It was a pleasure to read your review about the great service you received from our staff and how they exceeded your expectations. I am glad that...More
No idea how this has a 4 Star average. Hotel is old and dirty. Lifted up toilet seat and urine stains under seat as it wasn’t cleaned. No outlets near desk in room for laptop. Just a dirty and rundown room. I will never gay...More
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 19 November 2017
It appears our housekeeping staff overlooked some areas in your room, and this is not typical of the service we provide. We have processes in place to make sure every room is cleaned to the highest standards, and our team is working to...More
We booked this room through a third party source and paid in full. When the lady at the front desk checked us in and asked for our credit card for incidentals we made sure to highlight that the room was already paid for. She assured...More
Thank Dan N
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 11 October 2017
Thank you for being our guest and for taking the time to write a review. We regret your experience was anything less than satisfying. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, and it seems we were not...More
Response from jylsincavage | Property representative |
We do have roll-away beds, but unfortunately we are unable to place any roll-away beds in rooms that have two queen size beds. It is against the fire code of Downers Grove. I apologize for any inconvenience.
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are... More
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are going downtown to Chicago
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"they put me at end of hall - it was o.k. - long walk to main door"