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1.) Gentlemen at the front desk was friendly upon check in and thanked me for my Platinum status and upgrade me from a standard to an Executive King room.
2.) Room was very spacious and clean.
1.) This is easily the oldest looking...More
I have stayed here multiple times. The staff is professional. My recent interactions were with Becca and Char. They accommodated an early checkin and were responsive over email. Appreciate the friendly atmosphere there. Great experience always !More
1 Thank hiren115
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 27 March 2018
Hiren, it was a pleasure to read your review about the great service you received from our staff and how they exceeded your expectations. Our associates are dedicated to going the extra mile to make your stay as comfortable as possible. We appreciate all of...More
I stayed here back in August of 2017 and the hotel was in much better condition and check in staff was much better.
Check in clerk didn't acknowledge my Spire Elite status, number of nights I was staying, or anything else. Just took my name...More
My wife and I are proud members of IHG brands because of the service that we have gotten over the years, and Char at the Holiday Inn Express in Downers Grove Illinois made sure our experience was amazing. We had a small issue but she...More
Found this hotel on TripAdvisor, first time in Downers Grove. We like the reviews and yes your going to have the complainers. Easy check in, nice girl greeting us. Got off with room key not working. BUT, room was very nice and clean. I would...More
1 Thank 19loritz79
Response from 00gc, General Manager at Holiday Inn Express Chicago Downers GroveResponded 12 March 2018
Thank you for being our guest at Holiday Inn Express Chicago - Downers Grove. It was a pleasure reading your review, and we appreciate you sharing the highlights of your stay with other travelers. We especially enjoyed reading your comments about our accommodations, excellent service...More
Response from jylsincavage | Property representative |
We do have roll-away beds, but unfortunately we are unable to place any roll-away beds in rooms that have two queen size beds. It is against the fire code of Downers Grove. I apologize for any inconvenience.
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are... More
well right across the parking lot there is a bus stop and it seems like there's always a bus there and a lot of the people that work at the hotel or work in the nearby area take that bus and in my mind I think that they are going downtown to Chicago