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Extended Stay America - Chicago O’Hare - Allstate Arena

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88 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Chicago O’Hare - Allstate Arena
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Showing 87: English reviews
Atlanta, Georgia
Reviewed 21 March 2016

It was really a nice place to stay. I loved their hospitality more than anything. Everyone at the front desk including the Manager was so nice to everyone. I was supposed to Check In at 3 Pm, since I had morning flight so I came by the hotel so early. They made sure I get a room asap after any...

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Thank Sharan Raj B
Seoul, South Korea
Reviewed 16 March 2016

I can't really point anything that was particularly bad about this Extended Stay America location, but I can't point anything that was particularly great neither. Overall, the whole experience was above average, and extra points goes to the very professional staff (Melissa was a great check-in staff). The room was as described and to the point. While the room did...

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Thank Josh_Cho
Hawaii
Reviewed 24 February 2016

I stayed here for six weeks while working as a consultant. My room was clean and comfortable. I had a small kitchen, a sofa, TV, and even a recliner along with the bed. The bed was also comfortable. I also want to add that they are in the process of totally renovating all the rooms which will make it even...

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Thank hulamoon
Des Plaines, Illinois
Reviewed 23 December 2015

I have been staying at this hotel for 4 months now. The staff including the GM are the utmost professional. The rooms are clean and the hotel is very quiet. I can't say enough good things about the staff here, they are all wonderful, from the cleaning staff to the front desk to the GM. I HIGHLY recommend this hotel...

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1Thank ordbernie
Chicago, Illinois
Reviewed 18 November 2015

The staff is friendly and courteous. All the amenities you need to be comfortable. Clean rooms and quiet. If you are travelling in or out of O'hare - the shuttle service is super convenient with shuttles leaving on the hour.

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Thank J K
Cincinnati, Ohio
Reviewed 9 November 2015

As a frequent visitor to this location, I have noticed improvements that that were not present during my stay. No. 1, the shuttle runs on time now and more frequently than before. No. 2, the breakfast entrees now include more choices, and lastly the hotel is cleaner than before. I do believe the change in management has had a lot...

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Thank ian m
Tucson
Reviewed 3 August 2015

We were picked up in a shabby van at the airport which should have been our first clue that this was not going to be a good experience. In checking in, we noticed some pretty shady people hanging out in the lobby, including one woman who was also picked up at the airport with us but without a suitcase. This...

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3Thank CarolSTucson
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Thank you for taking the time to write to us about your experience here at our hotel. We strive to provide our guests with the comforts of home, and I am disappointed to hear that your stay did not meet our company’s high standards. I discussed your comments with our team, and we are going to make sure we are...

Chicago, Illinois
Reviewed 11 June 2015

Although you couldn't tell from the nice exterior fascade, this hotel makes the Bates Motel look like the Ritz Carlton. I needed to stay one night close to O'Hare for an early morning flight, and this hotel offered the best deal in town at $90 and was one of the few hotels in the area that had availability. With a...

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4Thank Kib0Sanchez
Grand Prairie, Texas
Reviewed 14 May 2015

Okay, first let me say that there are two Extended Stays there, and people may not understand that or may get them confused. I actually stayed at both. This one is a four story building, the kitchenettes have ovens, and there is a breakfast area downstairs. Andy checked us in, but the first room was not clean. And, what do...

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Thank Dawnell H
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

I appreciate you taking the time to write a review of your experience with us. I'm thrilled that our staff was able to find a solution to the problem upon check-in. Our front desk is well trained to handle these issues and some solutions are based on availability for the evening, which is why he was able to upgrade you....

Dallas, Texas
Reviewed 14 March 2015

What a terrible night it was! Piss poor service,as the staff were very rude.The neighbors were fighting the entire night. No smoking signs all over but still room was very stuffy as someone smoked in there. We waited too long till they found our names in their system. Not to mention, that the towels were very rough and worn out....

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3Thank Steve D
Manager_11525, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for the customer service you received as well as the cleanliness issues you experienced during your stay. On behalf of the staff, I apologize if they came across as rude. That sort of behavior is unacceptable and will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Chicago O’Hare - Allstate Arena

Address: 1207 E Touhy Ave, Des Plaines, IL 60018-3302 (Formerly Extended Stay Deluxe - Chicago - O'Hare)
Region: United States > Illinois > Des Plaines
Price Range: $102 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago O’Hare - Allstate Arena 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Extended Stay Des Plaines
Des Plaines Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Chicago O’Hare - Allstate Arena staff and other travellers.
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Questions? Get answers from Extended Stay America - Chicago O’Hare - Allstate Arena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clean, quiet, and spacious guest room”
 of 5 bubbles CraigWang, 7 Dec 2016 | Read review
“Go somewhere else”
  • TV screen with wipe streaks
  • Sticky liquid on surface of table
 of 5 bubbles BizHappy, 21 Sep 2016 | Read review
“Next to Allstate Arena”
 of 5 bubbles julio1022, 10 Aug 2016 | Read review
“Suggesting traveler go for Extended Stay - 1207 E Touhy Avenue”
 of 5 bubbles pallabdas, 9 Apr 2016 | Read review
“Best Interior with ample facilities.”
 of 5 bubbles sharanrajb, 21 Mar 2016 | Read review
5 of 5
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