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Extended Stay America - Chicago O’Hare - Allstate Arena

Expedia.comUSD 114*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Chicago O’Hare - Allstate Arena
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100 Reviews from our TripAdvisor Community

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Showing 99: English reviews
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Milwaukee, Wisconsin
Reviewed 1 week ago NEW

Room was dirty, go into the bathroom & people in next room were smoking. That is all you could smell - Smoke Yuck. Windows were dirty, hard to understand the clerks. For an extended stay hotel, there was nothing in the kitchen to use.

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Helpful?
Thank InceBlundell
00esa, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Please accept my sincere apologies for your disappointment with the cleanliness and service issues. Our brand standards require us to make kitchenware available at the front desk rather than leaving them in the suites. We have shared your feedback with the respective teams and will use this as a training tool to improve our service delivery. We hope to have...

Louisville, Kentucky
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

I was pleasantly surprised because these rooms felt as if I was in a hotel newly built. I loved the hardwood floor material on the high traffic areas and into the bathroom. But around the bed was carpeting. Very clean, no smell. Fresh, new-type smell. Nothing dusty. Well kept and everything in very good condition as new. Just a grab...

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Helpful?
Thank Tangila J
About Hotel's Favourite Review
00esa, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Tangila, thank you for staying with us and providing your feedback. It's great to read you enjoyed your clean and spacious suite! Our Housekeeping and Engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. Thanks again for posting your review, and we look forward to...

Reviewed 1 week ago via mobile

Today I was helped by Amanda at the front desk. She did an incredible job. She was very courteous and professional. The staff is very helpful and the hotel is very clean and well cared for. If you are looking for a place to stay, this really feels like home!!!

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Helpful?
Thank Katiehossler
00esa, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Thank you for being our guest at Extended Stay America - Chicago - O'Hare - Allstate Arena. We are delighted to know you enjoyed your time with us and that you were impressed with the service provided by our Front Desk associates. I will be sure to share your compliments with my entire staff, especially Amanda for a job well...

Grand Rapids, Michigan
Reviewed 12 April 2017

I stayed at this Hotel after arriving on a 14-hour flight from Taipei, Taiwan. This, in turn, was after a flight from Bacolod City, Negros, Philippines to Manila and Manila to Taipei. So I was very tired. I had actually lost my phone on this trip. I am not that familiar with O'hare airport. My wife made three calls to...

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Helpful?
Thank DRachor
00esa, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

It was a pleasure to have you as our guest at Extended Stay America - Chicago O’Hare - Allstate Arena. We are glad that we impressed you with our facilities and amenities - all at such a great price. We are also pleased to know that our comfy beds provided you with a great night’s sleep. Reviews such as yours...

Dana Point, California
Reviewed 11 April 2017

We were booked by United at this hotel after a flight cancellation. The man at the front desk was grumpy and short with not only us, but every customer we saw him with. The hotel smelled like cigarette smoke. Our 'non smoking' room smelled like someone had just put out their cigarette seconds before we entered. The elevator and hallways...

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Helpful?
1Thank SoCAmom1
00esa, General Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

It is disappointing to read your comments concerning your stay at our hotel. Please accept our sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to...

Minneapolis, Minnesota
Reviewed 1 March 2017

I found this Extended Stay when I had plans at Allstate Arena. Its a very nice place ! The bed is off set from the room and it makes it very cozy. My room had an oven it was very nice. The bathroom was good size and the kitchen is an open concept. It is in walking distance to Allstate...

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Helpful?
Thank rockanroll4u
Manager_11525, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Thank you for taking the time to share your experience. I am pleased to read you were well accommodated with a clean, comfortable room and amenities you found suitable, such as the fully equipped kitchen. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Des Plaines, Illinois
Reviewed 13 February 2017

I am a resident at the Extended Stay Hotel in Des Plaines, IL at the South Bldg. & I would like to say that no matter whatever I needed or had any problems, the Manager, Teresa Wiles was always pleasant, helpful and very hardworking. I have seen her work a double shift sometimes and even step in to do housekeeping...

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Helpful?
1Thank debc552017
Reviewed 9 February 2017 via mobile

My stay was wonderful!! The front desk staff was very friendly and always helpful. Everyone worked diligently to ensure our stay here was comfortable. The lobby and hallways were very clean and the room was clean as well. I would definitely recommend this hotel!!

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Helpful?
1Thank Katiehossler
Manager_11525, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

I want to thank you for taking the time to share your experience. It is great to read how well your stay was at our hotel. We are also pleased to see you favored the customer service from our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you...

North Chicago, Illinois
Reviewed 1 February 2017

Great location for people flying into O'hare Intl Airport, free shuttle to and from airport, easy access to trains to downtown. Most the staff are friendly and a pleasure to deal with. The rooms have been recently remodeled and are very comfortable. The complimentary coffee in the lobby during the day is a nice touch.

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Helpful?
Thank Kundun1968
Manager_11525, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

Your feedback is important. Thank you for sharing. It is great to see you were well accommodated by our convenient location, and that you favored the latest renovation of your room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Chicago, Illinois
Reviewed 1 February 2017

Theresa and her staff have been absolutely stellar. I've had to travel to Chicago for many weeks and this hotel and it's staff have made the stay a wonderful experience. I would recommend this place to anyone and everyone!

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Helpful?
Thank TMANFBS0
Manager_11525, Manager at Extended Stay America - Chicago O’Hare - Allstate Arena, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. I'm glad that you received amazing service from our staff and that you would recommend our hotel to others. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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04/06/2017 05/06/2017
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Near Extended Stay America - Chicago O’Hare - Allstate Arena

Amenities

Highlights
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Extended Stay America - Chicago O’Hare - Allstate Arena

Address: 1207 E Touhy Ave, Des Plaines, IL 60018-3302 (Formerly Extended Stay Deluxe - Chicago - O'Hare)
Region: United States > Illinois > Des Plaines
Price Range: $127 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago O’Hare - Allstate Arena 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Extended Stay Des Plaines
Des Plaines Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Chicago O’Hare - Allstate Arena staff and other travellers.
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Questions? Get answers from Extended Stay America - Chicago O’Hare - Allstate Arena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My group had total of 4 rooms and all were great, as I described in mine.”
tangilaj, 25 Apr 2017 | Read review
“Go to a different hotel.”
SoCAmom1, 10 Apr 2017 | Read review
“West side for sunset planes landing. East side for sunrise and incoming planes.”
rockanroll4u, 28 Feb 2017 | Read review
“Nice and Quite Hotel”
debc552017, 13 Feb 2017 | Read review
“Room 108 has excellent access and WiFi!”
TMANFBS0, 31 Jan 2017 | Read review
5 of 5
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USD 114* /night
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Prices are for 1 room, 2 adults
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