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Doubletree Collinsville/St. Louis

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Doubletree Collinsville\/St. Louis
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830 Reviews from our TripAdvisor Community

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Showing 828: English reviews
Naples, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed yesterday NEW

We only stopped for an overnight stay but we met friends here and were trying to take a group photo before we left. On of the desk clerks came around to take the photos for us, I wish I had caught his name. He could be a photographer...he was that good! The room was very nice, spacious and clean. There... More 

Helpful?
Thank Mary M
SPRINGFIELD
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 days ago NEW

A repeat customer at Thanksgiving. Hotel rooms, service and food were very nice. Room was very bright and cheerful. Plenty of easy to access outlets for device charging. The pool was being renovated this visit. Highly recommend this facility!!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank SUZANNE E
Chicago, United States
1 review
Reviewed 5 days ago NEW

Horrible experience. Room was dirty, Service was lousy. The room was dirty, the phone in the room only worked on speaker. The comforter had stains and it took multiple complaints and over 2 hours to get a new comforter.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank C7289MOseanb
Stacy H, General Manager at Doubletree Collinsville/St. Louis, responded to this review

We apologize for the poor experience that you encountered during your recent stay as this is not a typical one for our hotel. We take all feedback seriously and I assure you that all of your complaints have been addressed with all of our team members. Again we apologize and hope that if you are in the area that you... More 

Seattle, Washington
Level Contributor
4 reviews
3 hotel reviews
Reviewed 1 week ago

Easy check in, friendly staff, comfortable room,location could have been closer to our daughters home but worth the drive. Zapata restaurant excellent dinner before our large meal the next day. Overall very nice stay.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Judi H
Tucson, Arizona
1 review
Reviewed 1 week ago

Great place to stay on our cross country trip. We have been there before and love the attached resturaunt and room service. Our only displeasure is the high fee for our dog. We knew that when we booked it and will stay there again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Arthur R
Bloomington, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The bed we had was horribly hard and when we asked if they had different options as far as firmnesses we were told no that all the mattresses were the same. It was not a very comfortable room at all to relax in the TV was in the horrible spot the hotel looks very dated

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank P2558XStiml
Calvin P, On behalf of the hotel staff at Doubletree Collinsville/St. Louis, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience... More 

Brighton, United States
1 review
Reviewed 2 weeks ago

I rarely give an excellent rating to anything that is why my rating is very good! Actually I found nothing wrong except the sheets being too tight on the bed. Enjoyed our stay at Double Tree!! I would recommend Double Tree to friends and family!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank cherylsC4010SS
Pottstown, United States
1 review
Reviewed 2 weeks ago

Stayed for business- staff was wonderful, room super clean and comfortable, facility well appointed. Had a great night's sleep in a comfortable bed with lots of pillows! Also, this hotel is close to St. Louis and easy to get back and forth. Several good chain restaurants close by, and the hotel has a restaurant and a bar as well. And... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank M3855HIkellyh
Menomonee Falls, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

The hotel staff was extremely pleasant and made the stay enjoyable. The steak house had great food and was very accommodating. Rooms were neat and clean and fitness are was very practical. I would recommend this hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Micheal N
Tulsa, Oklahoma
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 weeks ago

Stayed here for a girls soccer tournament. Hotel was nice, beds were comfy. Stayed on upper HHonors floor. Parking plentiful. Pool area was nice as was courtyard. Bathrooms were small/tight. Only had breakfast at restaurant, although its considered a "Steakhouse" in the evenings. Try to get a room away from the elevator to keep noise away. Would stay again for... More 

Helpful?
1 Thank Silvano1996

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Collinsville-St. Louis is located in Collinsville, Illinois just outside of St. Louis. The hotel is located next to the Gateway Conference Center, a premier event space. Downtown is just a quick drive and Lambert St. Louis International Airport is 30 minutes away. Guests can enjoy a freshly baked DoubleTree chocolate chip cookie upon arrival. ... more   less 

Additional Information about Doubletree Collinsville/St. Louis

Address: 1000 Eastport Plaza Drive, Collinsville, IL 62234 (Formerly Holiday Inn)
Region: United States > Illinois > Collinsville
Price Range: $133 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Doubletree Collinsville/St. Louis 3*
Number of rooms: 229
Reservation Options:
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Also Known As:
Doubletree Collinsville/St. Louis Hotel Collinsville
Collinsville Holiday Inn
Holiday Inn Collinsville
Hotel Style:
#2 Family Hotel in Collinsville
#2 Romantic Hotel in Collinsville
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Collinsville/St. Louis staff and other travellers.
3 questions
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Questions? Get answers from Doubletree Collinsville/St. Louis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inside access always makes me feel safer. Has elevators.”
 of 5 bubbles X1494YWmarym, 3 Dec 2016 | Read review
“stay away from elevators”
 of 5 bubbles Silvano1996, 7 Nov 2016 | Read review
“We had about 100 people - no one complained of noise.”
 of 5 bubbles christineess, 13 Oct 2016 | Read review
“You'll pay for stuff business travelers are accustomed to getting for free”
 of 5 bubbles leonaz909, 4 Oct 2016 | Read review
“higher floor always better”
 of 5 bubbles XMtnlion, 14 Sep 2016 | Read review
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