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Holiday Inn Chicago Downtown

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Traveller (75)
Room & Suite (279)
Dining (54)
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Overview
  • Excellent40%
  • Very good35%
  • Average15%
  • Poor7%
  • Terrible3%
Travellers talk about
“union station”(60 reviews)
“blue line”(50 reviews)
“rooftop pool”(28 reviews)
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (760)
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Traveller rating
272
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272
241
111
58
26
Show reviews that mention
All reviewsunion stationblue linerooftop poolfront deskwillis towerchicago downtownconvenient locationvalet parkingwalking distanceaverage hotelthe hotel is cleanself parkthe loopchecking instreet noisethe entire staffstaff was very friendly and helpful
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11 - 15 of 708 reviews
Reviewed 3 weeks ago

Petre-Alina Gabriela Front Desk Supervisor and Johnny (John)- Valet team have always been super nice and friendly every time I visit in the Chicagoland area. This hotel has a great team in place, one that goes the extra mile.

Thank jwright9787
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 1 week ago

Thank you jwright9787 for the great feedback. My team and I appreciate the comments shared and look forward to welcoming you back real soon! Nitin Talati General Manager

Reviewed 3 weeks ago via mobile

We stayed at the Holiday Inn Downtown Chicago and it was a great stay. For our first stay in Chicago everyone at the front desk was always so kind and messed around with the kids and overall they created a great atmosphere. John at the...More

Thank Kynna G
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 1 week ago

Dear Kynna G, Thank you so much for the great feedback about your stay at the Holiday Inn & Suites Chicago Downtown. We are very grateful for the wonderful feedback and will be sure to share with our teams about your great experience. We hope...More

Reviewed 4 weeks ago

I visit Chicago for one night every 11 days, and each visit I stay at this hotel. It's in a great location, close to downtown and next door to the train station for any longer excursion. Every time i visit I am met by Taylon...More

Thank Jay O
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 4 weeks ago

Dear Jay O, We appreciate you taking the time leave your review of the Holiday Inn Suites Chicago Downtown. It is feedback such as yours that allows us to learn, create more inspiring stays for all our valued guests and share words of praise to...More

Reviewed 13 March 2018 via mobile

The hotel facilities were decent. Given that it’s in the heart of downtown I wasn’t to disappointed. The staff was extremely polite and friendly, the front desk was very helpful throughout my entire stay. The rooms could use an update and a possible renovation. I...More

Thank ELIZABETH H
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 5 weeks ago

Dear ELIZABETH H, Thank you so much for your review of the Holiday Inn & Suites Chicago, and thank you so much for your valuable feedback. We appreciate that you took the time to share your thoughts with us about service and hotel amenties. We...More

Reviewed 12 March 2018

The location is an advantage, near UIC, train, and many other downtown attractions. Although there's an in-house cafe, there are several alternatives within walking distance. Valet (only) parking available, $35/night. My weeknight stay was peaceful, but on Friday night I found the guests were noisy,...More

1  Thank hearingsaver
Response from HIHS-Manager, General Manager at Holiday Inn Chicago DowntownResponded 13 March 2018

Dear hearingsaver, Thank you for bringing this matters to our attention, it is reviews such as yours that allows us examine areas that are in need of improvement. Please accept our sincere apologies for the inconveniences experienced during your stay. I hope you will consider...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 149 - USD 356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Family Hotel in Chicago
#73 Romantic Hotel in Chicago
#86 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 149 - USD 356 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Family Hotel in Chicago
#73 Romantic Hotel in Chicago
#86 Business Hotel in Chicago
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (75)
Room & Suite (279)
Dining (54)
Pool & Beach (5)
Amenities (42)
Pool (4)
Business Centre & Event Rooms (2)
Questions & Answers
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Parul211
8 December 2017|
AnswerShow all 9 answers
Response from Andrew B | Reviewed this property |
We stayed 4 days and walked downtown each day, whilst we never felt threatened the immediate area is not the nicest, had to walk round to the back of the hotel and then under the freeway. I would also recommend requesting a... More
1
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Toni V
16 May 2017|
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Response from Adrienne S | Reviewed this property |
Sorry for the delay in reply I don't come here much and you may have already gone there. There are blow dryers in the rooms. A
0
Votes
Sgregory5531
29 April 2017|
AnswerShow all 3 answers
Response from Barbjefts | Reviewed this property |
Approximately 3 blocks. GPS doesn't work well with the tall buildings so get directions.
1
Vote
Room Tips
"When making reservations at the Downtown Holiday Inn, double check on Queen Size Beds."
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"Rooms at the front are quieter as the rear buttons up to S. Canal St"
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"Stay away from rooms on Canal Street. Construction and street noise"
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"Rooms are very quiet and clean. I never heard anyone, even walking the hall and this is despite the fact..."
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