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Hotel Chicago Downtown, Autograph Collection

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#79 of 188 Hotels in Chicago
Certificate of Excellence
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Hotel Chicago Downtown, Autograph Collection
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915 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Chicago Downtown, Autograph Collection
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Showing 856: English reviews
Columbus, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 May 2014

Stayed for 3 nights as had some business at the mart and visited family too. Location was perfect! Took train from from Midway and easy 3 block walk to hotel. Great location for the mart, Michigan Ave and lots of restaurants. Staff was super friendly and helpful. Will definitely stay next time I am in Chicago! Note: another user complained... More 

Helpful?
Thank spberg25
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Thank you for the fantastic review! We're thrilled that you had such a great stay at our hotel, that our staff offered you excellent service and that you loved our location. We can't wait to see you again when you next visit Chicago. More 

Level Contributor
1 review
Reviewed 2 May 2014 via mobile

Close to downtown attractions. Metro lines. Shopping spots. Staff always willing to help! Rooms with vintage deco. Warm and neat. Of course we are invited to return pretty soon. 100% recommendable. Breakfast is included but need to remind to the front desk you have that ammenity included.

Helpful?
Thank Gerardo G
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

It sounds like you had a fantastic trip to Chicago. We're very happy that you enjoyed your deal which included breakfast and the rest of your stay with us. We can't wait to see you again in the future. More 

Lexington, KY USA
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 April 2014

My primary reason for booking this particular hotel was location and it served well for easy walks to the Chicago Theater and restaurants. The valet fee was a little much - $65 - and I'd take advantage of online reserved parking next time. The hotel was very nice but it didn't strike me as a small boutique hotel. The decor... More 

Helpful?
Thank Josie1952
Mark D, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Josie, Our location always makes us happy; we are glad you enjoyed it. We are very sorry to hear that you felt our parking was a bit pricey and that you were disappointed in your benefits as a Rewards Member. We will take all your thoughts into careful consideration. We are committed to making Hotel Chicago better than ever, and... More 

Chicago, Illinois
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 April 2014

This hotel is in a good location, right opposite the House of Blues and close to many restaurants and attractions - it makes a good base in Chicago. We got a good deal on a room booked a week in advance on-line but when we checked in we got a room upgrade thanks to a Marriott loyalty card. Also received... More 

Helpful?
2 Thank emptynester2014
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Thank you for taking the time to tell us about your great stay with us! We are glad that you loved our fun location and drinks at the Crimson Lounge. Your parking tips are fantastic; we know future guests will be grateful. We hope to see you again when you next visit Chicago. More 

Lakeville, Minnesota
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 April 2014

I stayed here just recently for a girls weekend. I knew upon booking that this is considered a "boutique" style, therefore, probably smaller than what most people prefer, and I also knew that the chances of 2 separate beds was not guaranteed. All that said, I loved this place. The king size bed I got was very comfortable as were... More 

Helpful?
2 Thank Vanessa P
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Vanessa, Thank you for the awesome review! Your comments were refreshing and made us smile! We’re thrilled that you loved our location and that our staff took excellent care of you. We can’t wait to see you again this summer and for another fun girl’s weekend next year. More 

Bensalem, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2014

This is far from an "Autograph Collection" Marriott. Our one bright spot was Murphy, who was everywhere. Helping with bags, transportation and advice to us out-of-towners and our friends. A very respectful and helpful man. However, we had to request another room because the AC was blowing hot air and there was nowhere to put our clothes. Our 2nd room... More 

Helpful?
1 Thank Irish5180
AhcGM, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Our location always keeps us smiling; we’re glad you loved it too. It’s great to hear that Murphy offered you exemplary service. We will be sure to pass your compliments along to him, thank you. We are very sorry for the inconveniences you encountered. I would love for you to reach out to me personally at mdeinhart@thehotelchicago.com. I welcome the... More 

Davenport, Iowa
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 April 2014

I only decided to stay here because it was convenient. I was attending a concert at The House of Blues, and it's literally a 30 second walk away from the venue. I'm glad I didn't pay much more for the room than other hotels in the area because it probably wouldn't have been worth it. First of all, when I... More 

Helpful?
2 Thank MaryKMcD
Jenny K, Guest Relations Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Mary, We are sorry that you were not impressed with your stay at our hotel. Your feedback is invaluable as we strive to make Hotel Chicago better than ever, thank you. We hope to see you again in the future; we are confident that we can wow you with our improvements. More 

chicago illinois
Level Contributor
54 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 27 April 2014

This hotel is centrally located and nicely updated. The decor is contemporary with traditional touches. Staff was polite and helpful. Our room had all the needed amenities, a great bathroom and tub, and a wonderful view!

Helpful?
Thank Reesie42
Jenny K, Guest Relations Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Thank you for the fantastic review! We are thrilled to hear that you loved your stay with us, and we hope to see you again when you next visit Chicago. More 

Arthur, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014

My husband and I stayed here this weekend while we were in town for a play. By reading the reviews, I was skeptical on a few things but loved the location. Upon arrival, we were a bit confused on parking but a nice gentleman greeted us, helped us with luggage, parked our car and was very friendly. I know the... More 

Helpful?
Thank Jordan A
Jenny K, General Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

Jordan, It sounds like you and your husband had a great weekend getaway in our amazing city, thank you for allowing us to be a part of it. We are sorry for any confusion you encountered locating our entrance. It is great to hear that our staff took excellent care of you, thank you for the compliments. We can’t wait... More 

Indianapolis, Indiana
Level Contributor
3 reviews
3 hotel reviews
Reviewed 27 April 2014 via mobile

My husband and I stayed here for 3 days. We booked through priceline which we always do and never have any issues. I would not put this under a 4 star rating. The room was mediocre compared to other rooms we have stayed at in the Chicago area. It was a tad too small for our liking and at the... More 

Helpful?
Thank CeCe S
Jenny K, Guest Relations Manager at Hotel Chicago Downtown, Autograph Collection, responded to this review

CeCe, We are sorry to hear that our décor didn’t fit your style and that you felt the room was a bit small. We will take all your comments into careful consideration as we strive to always improve. We hope to see you again in the future; we are confident we can win you over. More 

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 

Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Region: United States > Illinois > Chicago
Price Range: $131 - $672 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#49 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chicago Downtown, Autograph Collection staff and other travellers.
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Questions? Get answers from Hotel Chicago Downtown, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to a nicer hotel ! Do not stay here!”
 of 5 bubbles Movinon57, 21 Nov 2016 | Read review
“It's midrange if you book 3rd party; luxury if you book thru them. Pick a room w/ "City Views"”
 of 5 bubbles Z2015RQalexandras, 21 Nov 2016 | Read review
“High floors have decent views, standard rooms are somewhat small”
 of 5 bubbles ecryan2016, 5 Nov 2016 | Read review
“ask for a view of the river”
 of 5 bubbles 115rachelc, 4 Nov 2016 | Read review
“Higher floors give you a better view of the city.”
 of 5 bubbles SuperTraveler2007, 2 Nov 2016 | Read review
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