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Hotel Chicago Downtown, Autograph Collection

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#78 of 188 Hotels in Chicago
Certificate of Excellence
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Hotel Chicago Downtown, Autograph Collection
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915 Reviews from our TripAdvisor Community

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Showing 856: English reviews
Chicago, Illinois
1 review
Reviewed 1 week ago

When my wife and I checked in, the desk clerk asked what brought us to the Hotel Chicago Downtown. When I replied that we were on our honeymoon, the staff enthusiastically congratulated us, upgraded our room and sent us a bottle of champagne and some chocolate covered strawberries. They couldn't have done anything more to make our time there more... More 

Helpful?
Thank sse33
Greater Cincinnati
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

They remodeled the lobby, but as soon as you get in the elevator you realize this place is old and run down. The decor is not only shabby and worn, it is dated and kitsch. Tacky is probably a better word. Many things did not work in the room. Lights would not come on. Furniture was beat up. Dark colors... More 

Helpful?
3 Thank Movinon57
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear Movinon57, Thank you for taking a moment to share your experience. I have shared your comments with our team members and we will focus in on ways to make sure that this does not happen again. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Please... More 

2 reviews
Reviewed 2 weeks ago

This hotel is enviably wonderful. Clean, comfortable, beautiful. It doesn't look like it was "updated" as some other hotels do. It looks like it was done well the first time. The views are great and the staff is friendly. We got a great deal through a 3rd party which made the stay very reasonable for the luxury provided. WiFi and... More 

Helpful?
Thank Alexandra S
Cincinnati, Ohio
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 weeks ago

As a long-time platinum elite member in Marriott Rewards program, I have literally stayed hundreds of nights in Marriott hotels all over the world. In all my stays, I have never been so frustrated, and humiliated, as I was at the Hotel Chicago yesterday. They have the dining room from Hell, run by the village idiot. We came down for... More 

Helpful?
3 Thank intlmanmystery
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear intlmanmystery, Thank you for sharing your experience with us and with your fellow travelers. First and foremost, please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. Your loyalty as a platinum elite... More 

CDJanet
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

Made a reservation for 4 people and selected the bed type of 2 queen/2 double beds. At check in, I requested 3 keys. It was at that point that the Front Desk Agent asked me how many people were in the room. I responded "4." He told me they were sold out. He repeatedly told me that I didn't reserve... More 

Helpful?
Thank CDJanet
eibarra, Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear CDJanet, Thank you for taking a moment to share your experience. We’re so happy to hear that you enjoyed our location and our housekeeping team, and we apologize that the issues with our check-in detracted from that. Please accept our sincerest apologies for the poor first impression; you should not have had to experience this hassle upon check-in. We... More 

Cincinnati, OH
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago via mobile

Had an opportunity to stay here on a business trip and during the parade celebration for the Chicago Cubs winning the World Series! Great location. Friendly staff. Well-appointed guest rooms. We were upgraded to a hospitality suite which was a very welcomed surprise. The room was HUGE and had two full bathrooms!! Would definitely stay here again!!

Helpful?
Thank OHLuv2Travel
Level Contributor
125 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 weeks ago via mobile

We have stayed here for 5 nights in November. The place itself is great, just beside Marina Towers and with a great localization, close to virtually everything. Around the hotel it is possible to find great stuff to do, and Michigan Avenue is quite close. The accommodations are great, comfortable and clean. Ice machines in every floor. Staff very polite.... More 

Helpful?
Thank mcorassa
Newport Beach, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

I stayed at the Hotel Chicago for two nights during a business trip. The hotel was conveniently located across the street from where my meetings were taking place. The staff were mostly all very polite and accommodating. I am a Marriott Platinum Elite member and was disappointed in the room I was given. It was decorated nicely and was clean... More 

Helpful?
Thank HBNZ75
eibarra, The Hotel Chicago at Hotel Chicago Downtown, Autograph Collection, responded to this review

Dear HBNZ75, Thank you for your loyalty to the Marriott Rewards program and for writing a review about your stay. We are happy you enjoyed our staff and location, but we’re very sorry the issues with our air conditioning and lounge deterred from your overall stay with us. Your loyalty means a great deal to us, rest assured that your... More 

Limerick, Ireland
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 weeks ago via mobile

In a group of 6 stayed 2 nights before starting Route 66. Great location walking distance to shops bars sights. Staff friendly and helpful, rooms spacious and beds comfortable. Free Wifi in lobby but not in rooms ( very expensive $18)

Helpful?
Thank Rosaleen B
Pataskala, Ohio
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

I loved this hotel! It was a very nice hotel for the price that I paid. I booked through groupon and got a steal to stay here! I would definitely stay here again! I loved the room! It was gorgeous! The staff was very nice as well! Valet parking was a bit expensive but it is everywhere in Chicago.

Helpful?
Thank Ldybug16

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The crown jewel of the Marina City complex in River North, right on the Chicago River - Hotel Chicago, Autograph Collection is steps from The House of Blues. Featuring stylish, rooms with floor-to-ceiling windows, you'll soak in all the magic the city of Chicago has to offer. The Magnificent Mile, Merchandise Mart, Art Institute, Millennium Park, Theater District, and of course State Street's nightlife are all within walking distance. All 354 rooms and suites offer plush comforts amenities include Presidential double pillow top mattresses and 370 thread-count Egyptian cotton linens. All guestrooms feature 42-inch high definition TVs, working desk, fully stocked minibars, and floor to ceiling windows with views of the Chicago River or City. ... more   less 

Additional Information about Hotel Chicago Downtown, Autograph Collection

Address: 333 N Dearborn St, driveway entrance on 350 N State Street, Chicago, IL 60654-4956 (Formerly Hotel Sax Chicago)
Region: United States > Illinois > Chicago
Price Range: $131 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chicago Downtown, Autograph Collection 4*
Number of rooms: 354
Reservation Options:
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Also Known As:
Hotel Sax Chicago
Hotel Style:
#48 Luxury Hotel in Chicago
#69 Romantic Hotel in Chicago
#71 Business Hotel in Chicago
#80 Family Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Chicago Downtown, Autograph Collection staff and other travellers.
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Questions? Get answers from Hotel Chicago Downtown, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to a nicer hotel ! Do not stay here!”
 of 5 bubbles Movinon57, 21 Nov 2016 | Read review
“It's midrange if you book 3rd party; luxury if you book thru them. Pick a room w/ "City Views"”
 of 5 bubbles Z2015RQalexandras, 21 Nov 2016 | Read review
“High floors have decent views, standard rooms are somewhat small”
 of 5 bubbles ecryan2016, 5 Nov 2016 | Read review
“ask for a view of the river”
 of 5 bubbles 115rachelc, 4 Nov 2016 | Read review
“Higher floors give you a better view of the city.”
 of 5 bubbles SuperTraveler2007, 2 Nov 2016 | Read review
5 of 5
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