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The Westin Chicago River North

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#47 of 185 Hotels in Chicago
Certificate of Excellence
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1,793 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,730: English reviews
Seattle, Washington
Reviewed 4 May 2014

Clean, good service, great access to restaurants, short walk to the blue line train. All in all an excellent stay. I really liked the 20 megabit internet and the big TV. The club lounge on 20 is a bit cozy and the food options in the morning are limited so if you're a hungry person, you might want to go...

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Helpful?
1Thank AgileDude
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello AgileTraveller, Thank you for taking the time to share the gift of feedback with us. I'm delighted to hear that our hotel made it easy and convenient for you to during your recent Chicago visit. It was truly a pleasure to have you as our guest and I hope we'll be able to welcome you back soon! Be well,...

Fresno, California
Reviewed 3 May 2014

We really enjoyed our stay at the Westin Chicago River North last weekend. Welcoming and helpful front desk staff, lounge staff & Club Staff. We were on the 20th floor, room was comfortable and quiet, bathroom well-appointed & views would be hard to beat. We had dinner in the lounge one night, steak was prepared well with substitutions as requested...

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Helpful?
Thank TravelerSophia
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello TravelerSophia, I'm delighted to hear that your recent stay was so refreshing! I'm glad to see that our staff was able to make a positive impact on your recent stay, and we truly appreciate the gift of feedback you've given us regarding the breakfast items in the Westin Executive Club Lounge. It was a pleasure to have you as...

Indianapolis, Indiana, USA
Reviewed 1 May 2014

Hotel is in great shape. Looks newly renovated. Downstairs bar and lobby area are nice. Rooms were updated, had infinity shower head and nice views in the rooms. Beds were comfy. Location is great, right in downtown, everything we did was very close and this is exactly what we expected. The hotel also gave us a lat checkout of 3pm...

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Helpful?
Thank TYSON P
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello TYSON P, Thank you for sharing this wonderful note with us! I'm delighted to hear that you were able to refresh and renew with the Heavenly Bed and Heavenly Shower. The complimentary 3pm check-out offered on Sundays with Westin Weekend is a newer addition to the Westin brand, and I'm delighted to hear that it had a positive impact...

Portland, Oregon
Reviewed 30 April 2014

I agree with the other reviewers who think this is a great location, because it really is. But what you usually find with a great location is a lack of effort to do anything else well. This is usually the case with some restaurants, but apparently certain hotels also follow this same self-righteous approach to running a business. This was...

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Helpful?
Thank jerome d
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello jerome d, Thank you for sharing the gift of feedback with us. I'm truly sorry to see the troubles you had while here and I certainly wish there would have been better weather while you were here as well. I will follow up with our team regarding the concerns you've mentioned so that we may work to correct these...

Concord, North Carolina
Reviewed 30 April 2014 via mobile

It probably has been 10 years since we stayed here - haven't been to Chicago in that time. Was given an upgraded corner room. The hallways are short and very quiet. The hotel was budy, but you'd never know it from the quietness upstairs. Very comfortable room, heavenly bed, great bed linens and the fantastic rain shower. The River North...

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Helpful?
Thank James M
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello James M, I'm delighted to hear that your recent experience was just as renewing as the last time we were able to have you as our guest. The River North area certainly has undergone some changes over the last 10 years and I'm glad that you enjoyed yourself in the transformed River North area. I hope we'll be able...

Cardiff, United Kingdom
Reviewed 23 April 2014

This was our second stay at the Westin River North. However, we're not sure we will stay a third time. The good stuff - The location is excellent; The staff are all pleasant, friendly, helpful; the beds are comfy. The not so good stuff - Westin still insist on charging a whopping $15 a day for WiFi in your room....

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Helpful?
Thank SiestaGirl59
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello SiestaGirl59, Thank you for sharing the gift of feedback with us. I'm delighted to hear that you've consistently enjoyed your experiences with us, but saddened to see that you are considering not returning due to the pricing of the in-room internet service. It is my sincere hope that we'll have the opportunity to welcome you back again in the...

DuPage County, IL
Reviewed 15 April 2014

The Westin was one of two hotels with blocked rooms for a wedding held last weekend. We reserved a room at the 'special rate' almost two months ago. My best friend came in from MI and we were looking forward to a girl's weekend in the city. Check-in time was 3 p.m., the wedding, at a venue 15 minutes away...

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Helpful?
3Thank Momski54
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Momski54, Thank you for taking the time to share your recent experience and the gift of feedback with us. On behalf of the entire team here at The Westin Chicago River North I would like to personally and sincerely apologize for this recent experience. This is certainly not the level of service that we aspire to provide, and seeing...

New York City, New York
Reviewed 10 April 2014

This is a nice hotel. I came here with my husband for a quick trip. The staff at the front desk was nice and friendly and the room was clean, and had great views of the city. It is easy to get to and from O'Hare Airport. I like that The Westin has a green initative which is if you...

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Helpful?
Thank Taramarievan22
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Taramarievan22, Thank you for taking the time out of your busy schedule to share your recent experience. I’m delighted to hear that you had such a refreshing visit, and that our team was able to play a memorable part in that. We look forward to welcoming you back for your next Chicago escape! Be well, Bryan W.

New York City, New York
Reviewed 8 April 2014

I was here in February for a business trip and had had booked this one by mistake. I mistakenly thought they had the Shula's onsite, and was close to Michigan Ave (that was the Sheraton also a good sister property) It was one of the best mistakes I have made in a long time. The staff is warm, friendly and...

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Helpful?
Thank Fula97
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Fula97, Thank you for taking the time to share yours and your colleague's recent experience with us. It was truly our pleasure to have you as our guests and to be able to assist your colleague in her time of need. Our team is incredibly passionate about our guests and the experiences they have while staying with us, and...

San Francisco, California
Reviewed 7 April 2014

I came to Chicago a few days earlier to my business trip to enjoy the sights and take in the culture. I usually and try to stick with Starwood Hotels since I do the majority of my business trips with them. I found this hotel exactly what I expected, roughly all Westin hotels are similar in their quality (at least...

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Helpful?
Thank pennccrn
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello pennccrn , Thank you for sharing this wonderfully detailed review of your recent stay. I’m delighted to hear that the Heavenly Bed, Westin Workout, and our staff were able to truly surprise and delight during your recent Chicago escape. We truly appreciate your loyalty to not only Starwood but The Westin Chicago River North and look forward to welcoming...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N Dearborn St, Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: $150 - $647 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#32 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
12 questions
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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
“Booking on westin.com got us free Wifi”
  • heavenly bed!
 of 5 bubbles momochka16, 20 Nov 2016 | Read review
“Rooms facing south will likely overlook the river”
 of 5 bubbles F5948STjohnp, 2 Nov 2016 | Read review
“If you can get a room looking over the river (most of them do, I believe) you'll love it!”
 of 5 bubbles JRB5810, 1 Nov 2016 | Read review
“all rooms are great”
 of 5 bubbles 210toddw, 31 Oct 2016 | Read review
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