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The Westin Chicago River North

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#51 of 185 Hotels in Chicago
Certificate of Excellence
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The Westin Chicago River North
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1,813 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,750: English reviews
Scotland
Reviewed 29 May 2014

This was an excellent choice for a first visit to Chicago. We were greeted with friendly smiles and efficient check in and imagine our delight when we were given a ninth floor room with a river view. The beds were the most comfortable I have slept in, the room was large and the bathroom was very adequate and well equipped...

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Helpful?
1Thank PollydoodleScotland
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello PollydoodleScotland, Thank you for taking the time to share your recent experience with us. It was a pleasure to have you as our guest and we love to hear these refreshing experiences that our guests have with us. I'm delighted to hear that you were able to have a rejuvenating night's rest in the Heavenly Bed, and that you...

San Diego, California
Reviewed 29 May 2014

We stayed 5 nights, great location, right by the L (which we took from the airport $5), within walking distance to great restaurants, Michigan Ave, right by the river. Excellent accommodations (it's a Westin, of course). Very happy we decided for this one, we seemed to be in the middle of everything.

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Helpful?
Thank Gaby L
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Gaby L, Thank you for sharing your recent experience with us! I'm delighted to hear that you enjoyed your recent stay with us and the location of the hotel. I certainly hope that you had some time to get out and enjoy the many great sights and sounds that Chicago has to offer while you were here. It was...

Huntersville, North Carolina
Reviewed 29 May 2014

I was speaking at a conference and only stayed one night at the Westin. From my first encounter with the desk clerk, I felt appreciated for being there. My plane was delayed 5 hours so I was tired and ordered room service. Both the food and service was excellent, and I received a call asking how my dinner was! I...

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Helpful?
Thank Dolf D
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Dolf D, Thank you for sharing your recent experience with us. I'm delighted to hear that you enjoyed your recent visit so much, that your only complaint was that it was too short! We look forward to seeing you again he next time your travels bring you to Chicago - hopefully for more than just a night! Be well,...

California
Reviewed 28 May 2014

I have high expectations for Westin, and this hotel is just okay. The location is good, and the staff was friendly and attentive, but the physical infrastructure of the rooms seems tired and dated, and certainly not high end or luxurious. The bathroom was updated, and there was a captive iPod on the desk, but the furniture in the suite,...

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Helpful?
Thank Michael F
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Michael F, Thank you for sharing the gift of feedback with us. As a member of the Westin family of hotels we are accustomed to high expectations and we always strive to exceed them. As delighted as I am to hear that we were able to meet your expectations, I'm sorry to hear we fell short of exceeding them....

Plymouth, Michigan
Reviewed 28 May 2014

I've been going to Chicago for years and have stayed at hotels in every part of town. This was my first trip to the Westin Chicago River North (WCRN) and I must say it didn't disappoint. First lets talk about the hotel itself. The location is terrific, right on the river in and in the middle of the city. Maybe...

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Helpful?
Thank Ashley B
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Ashley B, Thank you for taking the time to share this wonderful and certainly entertaining note. It was a pleasure to have you here and I'm delighted to hear that you had such a renewing experience with us while watching the events unfold just outside your window. There are always many curious and/or great things happening in Chicago at...

Litchfield, Minnesota
Reviewed 28 May 2014

Convenient to downtown and not far from Navy Pier. We enjoyed the Memorial Day Parade. The cabinet has overpriced item as conveniences. Would not use those items. Very nice facility. Had 3 towels for 4 people even after asking for more, housekeeping only left 3 on second day.

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Helpful?
Thank Robert E
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Robert E, Thank you for taking the time to share your recent experience with us. I'm truly sorry to hear of the shortage of towels you experience despite your request, this is certainly not the level of service we aspire to provide and I we will review your comments with our team as well. I am however happy to...

Jupiter, Florida
Reviewed 28 May 2014

I recent stayed at the Westin River North in Chicago. The hotel is located just off of Michigan Ave. which offers great shopping and many restaurants. The hotel is very relaxing. The lobby could be better lit - it's a little dark. The bar is always full and the hotel restaurant can be expensive so i use nearby restaurants.

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Helpful?
Thank Jmpeters
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Jmpeters, Thank you for taking the time to share this note with us. It was a pleasure to have you as our guest and I'm glad to hear that you were able to relax and unwind while you were here with us. I hope we will have the opportunity to welcome you back the next time your travels bring...

Reviewed 27 May 2014 via mobile

I had at one time five different hotel reservations-one could say I have too much time on my hands. After consulting with Chicago friends, I chose the Westin River North for its location and positive reviews. I was not disappointed. Great way to spend the three day Memorial Day weekend, starting on Friday. The lobby is lovely and peaceful. I...

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Helpful?
Thank Brooklyntraveling
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Brooklyntraveling, Thank you for taking the time to share your recent experience with us. I'm delighted to hear that your recent stay left you feeling refreshed and renewed. We appreciate the gift of feedback that our guests give us as it helps us to keep in touch with our guest's experiences with us and helps us to further refine...

New York City, New York
Reviewed 24 May 2014

I travel to Chicago 3 weeks out of the month and especially during the terrible winter we just experienced, I always looked forward to coming to the Westin. Impeccable customer service not to mention great location - so close to the great restaurants of River North and also healthy options like Lyfe Kitchen and Protein Bar. Also, the fitness center...

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Helpful?
1Thank Zayan_2014
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Zayan_2014, All of us here truly appreciate your kind words and I will be sure to pass this note along to Sam as well. We're proud to be your home away from home in Chicago and we look forward to welcoming you back in July! Be well, Bryan W.

Louisville, Kentucky
Reviewed 19 May 2014

I will never use another Westin for a conference again. This Westin had the most ridiculous policies about charging us for simply having the pizza delivery person to bring pizza to our room, then had someone walk in on us, during our conference too (January 2014). However everyone one at the hotel was great (including staff). Forward this to your...

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Helpful?
Thank Chase S
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Chase S, Thank you for sharing the gift of feedback regarding your recent stay. In order to maintain guest security and privacy we do not allow non-registered guests onto the guest floors, and I'm truly sorry that this was an inconvenience for you. I am however delighted to hear that our staff was able to have a positive impact...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: $187 - $711 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#33 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
12 questions
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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“AVOID like the plague!”
 of 5 bubbles addendum, 30 Dec 2016 | Read review
“River view rooms are worth the extra money.”
 of 5 bubbles misszoey, 27 Dec 2016 | Read review
“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
“Booking on westin.com got us free Wifi”
  • heavenly bed!
 of 5 bubbles momochka16, 20 Nov 2016 | Read review
“Rooms facing south will likely overlook the river”
 of 5 bubbles F5948STjohnp, 2 Nov 2016 | Read review
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