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The Westin Chicago River North

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#47 of 188 Hotels in Chicago
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1,790 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,727: English reviews
Vancouver, Canada
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 14 May 2014

We stayed here for a few nights the other night. It is in a great location as it's close to the river so to go to all the fun things on the other side of the river is easy to get to, but also super close to N Michigan shopping and all that jazz. Our room did smell like smoke,... More 

Helpful?
1 Thank KQQ
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello KQQ, Thank you for sharing the gift of feedback regarding your recent stay. I'm sorry to hear that your room smelled of smoke. You are correct in thinking that all of our rooms are non-smoking rooms however on occasion guest's will choose to not abide by this rule and I’m sorry that you had followed staying in such a... More 

Lovettsville, Virginia
1 review
Reviewed 11 May 2014

I was at the Westin for 9 days last month for business. My nights were restful and I was able to workout everyday. I Irish dance and the space in the Westin workout room was perfect. Sam, the Manager helped me 5 years ago and was still there providing excellent service and a great place to workout. I look forward... More 

Helpful?
Thank Mary H
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Mary H, Thank you for sharing your recent experience with us. I'm delighted to hear that you were able to have a renewing nights rest with the Heavenly Bed and that you were able to work with Sam to transform your body and work towards your fitness goals. We are delighted to have been your home away from home... More 

New York City, New York
Level Contributor
171 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 11 May 2014

Stayed here for business. The room was really nice and overlooked the river. The internet worked really well. I had a package delivered to the hotel and it was waiting for me at the front desk when I got there. The only negative is that the service was unbelievably slow for breakfast which was a problem because we were in... More 

Helpful?
Thank rachelia18
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello rachelia18, Thank you for sharing your recent experience with us. We're proud to have been your home away from home during your recent business trip and I'm delighted to see your stay was renewing. I sincerely apologize for the delays you experienced while dining with us and I will be sure to work with our Food and Beverage team... More 

Austin
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 May 2014

Quite happy with our stay, very convenient location with close access to the CTA trains. The 3pm late checkout on Sundays works out great for us since we have an evening flight out. I'll definitely keep Westin properties in mind for future weekend stays. The only downside was that we were given a room on lower floors directly facing the... More 

Helpful?
1 Thank stardream
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello stardream, Thank you for taking the time to share your recent experience. I'm glad to see that the complimentary 3pm late check-out on Sunday with Westin Weekend was able to extend your weekend and give you a few extra hours to unwind and renew before traveling home. I hope that we'll have the opportunity to welcome you back again... More 

Boston, Massachusetts
Level Contributor
635 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 8 May 2014

I was here for a business meeting. Actually came down the night before to meet with a hiring manager over breakfast about a job situation. The hotel provided a very restful nights sleep and good workout facilities. The only downside is that only valet parking is available and quite expensive

Helpful?
Thank Orso52
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Orso52, I'm delighted to hear that we were able to help provide a renewing night's rest before your big day! Although valet parking is the only parking we offer on premise, we do offer self-parking with Greenway for $52 per night. The garage itself is less than a block from the hotel and provides our guests with an alternative... More 

Austin, Texas, United States
Level Contributor
124 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 8 May 2014

Stayed here a couple of years ago, and then again this past week for five nights. Quick and efficient check-in. We stayed on the club level overlooking the river. Note that there is construction going on right now on the river, and at times it was quite loud. As we weren't in the room much and it was over at... More 

Helpful?
Thank Jamie S
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello Jamie S, Thank you for taking the time to share your recent experience with us. I'm delighted to hear that our staff was able to leave a lasting impression on you and that you plan to return - we can't wait! I'd also like to thank you for bringing the pricing variations in the club to my attention as... More 

Melbourne, Australia
Level Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 May 2014

Attended a conference in late February 2014. Whilst it was absolutely freezing outside it was nice a warm inside the hotel. Bar staff are very friendly and a great location close to all of the night life! Would stay again but this time in summer as it was way too cold for an Aussie to be here in winter! The... More 

Helpful?
Thank steve b
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello steve b, Thank you for your kind words and it was a pleasure to have you as our guest. Hopefully we'll see you again soon now that it's warmed up! Be well, Bryan W.   More 

Seattle, Washington
Level Contributor
195 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
Reviewed 4 May 2014

Clean, good service, great access to restaurants, short walk to the blue line train. All in all an excellent stay. I really liked the 20 megabit internet and the big TV. The club lounge on 20 is a bit cozy and the food options in the morning are limited so if you're a hungry person, you might want to go... More 

Helpful?
1 Thank AgileDude
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello AgileTraveller, Thank you for taking the time to share the gift of feedback with us. I'm delighted to hear that our hotel made it easy and convenient for you to during your recent Chicago visit. It was truly a pleasure to have you as our guest and I hope we'll be able to welcome you back soon! Be well,... More 

Fresno, California
Level Contributor
116 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 May 2014

We really enjoyed our stay at the Westin Chicago River North last weekend. Welcoming and helpful front desk staff, lounge staff & Club Staff. We were on the 20th floor, room was comfortable and quiet, bathroom well-appointed & views would be hard to beat. We had dinner in the lounge one night, steak was prepared well with substitutions as requested... More 

Helpful?
Thank TravelerSophia
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello TravelerSophia, I'm delighted to hear that your recent stay was so refreshing! I'm glad to see that our staff was able to make a positive impact on your recent stay, and we truly appreciate the gift of feedback you've given us regarding the breakfast items in the Westin Executive Club Lounge. It was a pleasure to have you as... More 

Indianapolis, Indiana, USA
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 May 2014

Hotel is in great shape. Looks newly renovated. Downstairs bar and lobby area are nice. Rooms were updated, had infinity shower head and nice views in the rooms. Beds were comfy. Location is great, right in downtown, everything we did was very close and this is exactly what we expected. The hotel also gave us a lat checkout of 3pm... More 

Helpful?
Thank TYSON P
Bryan W, Front Office Manager at The Westin Chicago River North, responded to this review

Hello TYSON P, Thank you for sharing this wonderful note with us! I'm delighted to hear that you were able to refresh and renew with the Heavenly Bed and Heavenly Shower. The complimentary 3pm check-out offered on Sundays with Westin Weekend is a newer addition to the Westin brand, and I'm delighted to hear that it had a positive impact... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Region: United States > Illinois > Chicago > Near North Side
Price Range: $153 - $670 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#32 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
12 questions
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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
“Booking on westin.com got us free Wifi”
  • heavenly bed!
 of 5 bubbles momochka16, 20 Nov 2016 | Read review
“Rooms facing south will likely overlook the river”
 of 5 bubbles F5948STjohnp, 2 Nov 2016 | Read review
“If you can get a room looking over the river (most of them do, I believe) you'll love it!”
 of 5 bubbles JRB5810, 1 Nov 2016 | Read review
“all rooms are great”
 of 5 bubbles 210toddw, 31 Oct 2016 | Read review
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