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The Westin Chicago River North

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#47 of 189 Hotels in Chicago
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1,792 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Chicago River North
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Showing 1,729: English reviews
Pittsburgh, Pennsylvania
Reviewed 2 November 2016

Stayed here for two unbelievable nights and enjoyed the closeness to the local market, Magnificent Mile, and pretty much everything else you'd ever want to visit in Chicago! I walked everywhere and have a fabulous time - then was treated to beautiful views from my room when I got back for a rest. The rooms were large, furnished well and...

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Helpful?
1Thank JRB5810
Management response:

Greetings JRB5810! Our hotel certainly is close to the best of what Chicago has to offer! I am happy to hear everything you needed was within walking distance. I appreciate you sharing your experience of The Westin River North and certainly hope you return for you next visit to the Windy City. Be Well, Francisco Fonseca

Montreal
Reviewed 2 November 2016 via mobile

Very well placed hôtel on the Chicago river The hotels not that big which is great Room are well furnished Employees very helpful 5 min walk away from lake/Clarck station easy to get there when travelling from o'hare airport Like the pizza available for free in the lobby end of day or the cookies in the afternoon

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Helpful?
Thank Tompoucemada
Management response:

Greetings Tompoucemada! I appreciate your review of The Westin Chicago River North and certainly hope to Welcome you again soon! Be Well, Francisco Fonseca

Cuyahoga Falls, Ohio
Reviewed 1 November 2016

Full disclosure: I stay here often -- about every 6 to 8 weeks. Having said that, there are reasons WHY I stay there. Aside from the modern decor, and the clean and comfortable rooms and furnishings, the people there are amazing. The valets and front desk staff are warm and welcoming, and I've never seen them NOT greet anyone with...

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Helpful?
1Thank OnTheGoKJ
Management response:

Greetings TheGoKJ, We appreciate your loyalty to The Westin River North and are happy to call it your home away from home. We certainly pride ourselves in the level of service we give to our guests. We look forward to Welcome you back soon! Thank you. Be Well, Francisco Fonseca

Atlanta, Georgia
Reviewed 1 November 2016

We only got to stay one night but will definitely return. The location is fantastic. The el train is only a 5 minute walk away so getting to to Wrigley was very easy. The views of the river are beautiful and the rooms are updated and comfortable. Staff was friendly upon checkin and upgraded us due to our SPG Gold...

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Helpful?
Thank j_hendrixs2006
Management response:

Greetings j_hendrixs2006! The new River Walk is a wonderful added feature to our beautiful city. An added benefit is The Westin River North being so close to it! We certainly hope that you return in the summer to enjoy it. I appreciate you taking the time to share you experience for everyone to see. We look forward to your return!...

Fort Lauderdale, Florida
Reviewed 31 October 2016

Caring staff. From Front dest, to GM. Helpful and caring from before my stay, check in and check out. The room was clean and comfy. The location is unreal! i will be staying here A.S.A.P, and will tell my friends!

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Helpful?
Thank Todd W
Management response:

Hello Todd W, I am delighted to hear that you had a great experience with The Westin River North. We hope you return ASAP as well! Thank you for sharing your experience with us. We are looking forward to Welcome you back! Be Well, Francisco Fonseca

Reviewed 31 October 2016 via mobile

The Westin River North could not be in a better location. All of the great foodie hot spots are within walking distance. Our trip started out on a not so great note when they overbooked the hotel. The manager William Barnes was so accommodating, friendly and patient and made sure the rest of our trip went smoothly. Thanks so much...

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Helpful?
1Thank Monica O
Management response:

Greetings Monica O, I am delighted to know you were able to experience such a wonderful stay with us! Our team works diligently to provide a flawless experience for all of our guests. William Barnes is no exception. He has been with The Westin River North for years and he is no stranger in proving Excellence for our guests, even...

Elyria, Ohio, United States
Reviewed 27 October 2016

Very nice hotel-friendly staff and clean, comfortable rooms. Within walking distance to House of Blues (right next door), river boats, restaurants, museums, etc. The breakfast is expensive and not much to write home about though-waffles were stale and cold. Be prepared to pay $5.50 for a can of pop in the mini bar or stay out of the mini bar....

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Helpful?
1Thank Ali M
Management response:

Greetings Ali M! I am delighted to hear that you were comfortable during your stay. Our team is very committed when it comes to providing all of our guests with superb customer service. I appreciate you sharing your comments regarding breakfast and the fitness center. We hope to see you again soon! Be Well, Francisco Fonseca

Canada
Reviewed 27 October 2016

From the moment you enter the Westin, this property and staff are welcoming and helpful! Rooms are generous, well appointed and very clean. Conveniently located next Chicago landmarks like the House of Blues and Harry Carey's, makes it a great spot to launch your Chicago experience! Enjoy...

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Helpful?
Thank Chuck E
Management response:

Hello Chuck E, Thank you very much for your 5 Star Review! The Westin River North truly is located in the heart of downtown as many of the local gems are within walking distance from the hotel. We look forward to welcome you back to our hotel for your future trips to Chicago! Be Well, Francisco Fonseca

Ottawa, Canada
Reviewed 26 October 2016

This is our second time staying at this property. Other than not having a pool, it has been a positive experience both times. Not the fault of the hotel, but the city's tourism tax takes a toll. A small DMF is one thing, but this is a much higher percentage. Nicer weather this visit so we had an opportunity to...

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Helpful?
Thank TrevorR1982
Management response:

Greetings TrevorR1982, I am delighted to hear that you have had positive experiences both times at The Westin River North. Thank you so much for your loyalty and we hope to see you again for many more stays to come. Be Well, Francisco Fonseca

Reviewed 24 October 2016 via mobile

We stayed here on the marathon weekend and were somewhat underwhelmed. On the positives, the hotel is in a perfect city location and of the standard you'd expect. The rooms are lovely, very comfortable and there's a good gym/ fitness suite. However, for the price, Id expect better customer service. We stayed for the marathon weekend so perhaps it was...

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Helpful?
Thank Alison M
Management response:

Greetings Alison M! I am delighted to hear that you enjoyed the location of The Westin Chicago River North. I was also disappointed to hear of your less than adequate experience with our customer service. I ask that you please reach out to me in the future so that we can ensure that you are provided with the level of...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N Dearborn St, Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: $150 - $649 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#32 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
12 questions
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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
“Booking on westin.com got us free Wifi”
  • heavenly bed!
 of 5 bubbles momochka16, 20 Nov 2016 | Read review
“Rooms facing south will likely overlook the river”
 of 5 bubbles F5948STjohnp, 2 Nov 2016 | Read review
“If you can get a room looking over the river (most of them do, I believe) you'll love it!”
 of 5 bubbles JRB5810, 1 Nov 2016 | Read review
“all rooms are great”
 of 5 bubbles 210toddw, 31 Oct 2016 | Read review
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