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The Westin Chicago River North

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#54 of 187 Hotels in Chicago
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The Westin Chicago River North
The Westin Chicago River North
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1,832 Reviews from our TripAdvisor Community

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Showing 1,767: English reviews
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New York
Reviewed 2 days ago NEW

Overall we really enjoyed our stay at the Westin. As always the heavenly bed is a plus. My only complaint is the fee for wifi of $14 a day. I think that is crazy when you are paying so much for a room. Wifi should be free! We were just in town for a wedding, so we didn't spend much...

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Helpful?
Thank StephNewYork
Management response:

Greetings StephNewYork! We are delighted to hear you enjoyed your stay with us! We do apologize your Wi-Fi was not included in your room, however, Wi-Fi is always complimentary in our lobby and restaurant. We hope you had a great time at the wedding and you will consider the Westin Chicago River North upon your next trip to Chicago! Be...

Orlando, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 7 December 2016

Stayed here for 13 or 14 nights in October. Let me start by saying that this hotel is BUSY. I believe they host quite a few conventions on or nearby property, so the lobby and common areas were consistently crowded and bustling with groups of professionals and parties. The hotel staff are very pleasant, and --from what I saw--tried to...

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1Thank ericjw
About Hotel's Favourite Review
Management response:

Greetings ericjw! I appreciate you taking the time to share your experience with us. I am also delighted to hear that you enjoyed your extended stay with us back in October! It is wonderful that we have true professionals that go above and beyond ensure guest satisfaction. I am happy that you were well taken care of. Our location in...

Reviewed 3 days ago NEWvia mobile

Excellent views. Perfect location, great room service. Clean, excellent service and staff. Great food. I am enjoying a lot my stay here at the hotel. They also give you a handbook of the history and must go places of chicago. I am taking it with me back to home to study it and come back again to do visit more...

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Helpful?
Thank dianeska2017
Management response:

Greetings Dianeska2017! We are delighted to hear you had a great stay with us and enjoyed your time in Chicago! With so many adventures to be had, our location is unbeatable. We look forward to your next stay with us! Be Well, Wren Dahlfors

San Francisco, California
Reviewed 1 week ago

Great hotel - by far the best part of my stay was my time with the complimentary (!) trainer in their gym - Sam Guiragossian. He was truly amazing. Not only did he design a workout just for me, he gave me a copy of it so I could continue with it even after I left the hotel. Additionally, he...

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1Thank katievalkuchak
Management response:

Greetings katievalkuchak! We are delighted to hear you had a great stay with us! Sam is a true legend and loves working with our guests to make each workout beneficial. We look forward to your next stay in Chicago! Be Well, Wren Dahlfors

Indian Shores, Florida
Reviewed 1 week ago via mobile

I booked a deluxe river view for our family of four to enjoy the green river festivities for my son's 13th birthday. The room had a strong chemical odor when we checked in. We requested a room change and also requested an upgrade to the executive level for our inconvenience which the hotel agreed to. We were told that we...

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Helpful?
Thank mab7150
Management response:

Greetings mab7150! We apologize your stay was not expected. Your note has been shared with our front office team to ensure proper training. I encourage you to reach out to me directly at experience.1031@starwoodhotels.com to connect further regarding your stay. Be Well, Wren Dahlfors

Northbrook, Illinois
Reviewed 1 week ago

This is quite viable option in River North, right by the river, and close to everything: on the border of River North and Wacker Dr/downtown. Nothing wrong with this Westin, one of the better Westin Hotels I stayed in. Stayed for one night on business. Excellent location on the River, pretty fabulous views. Adequate service, prices are fairly reasonable. Good...

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Helpful?
Thank Alex G
Management response:

Greetings Alex G! Thank you for your response! We are delighted to hear you enjoyed your stay with us downtown Chicago. River North provides excellent views of the city and the Chicago River. We look forward to hosting you on your next trip to Chicago. Be Well, Wren Dahlfors

Boston, Massachusetts
Reviewed 3 weeks ago via mobile

This hotel has a great riverfront location and walkway. It's like any Westin so if you are a fan then you will like it here. Rooms are well appointed. HVAC works. Coffee machine. Good conference facilities. My only quibble would be the linens. A bit stiff and rough. Not the hippest hotel in Chicago but great for a meeting.

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Thank Rob S
Management response:

Greetings Rob S! Thank you for your feedback. We are delighted to hear you enjoyed your stay with us! Be Well, Wren Dahlfors

Reviewed 3 weeks ago via mobile

Our family stayed recently for a city escape, shopping excursion and the Westin River North was a perfect choice. In the heart of shopping, restaurants, and sights. The friendly staff and modern room amenities made it worth the stay!

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Helpful?
Thank Vicki B
Management response:

Greetings Vicki B! We are delighted to hear you had a great stay with us! The heart of River North truly captures so many great restaurants and shopping and fantastic views of the city. Please consider The Westin Chicago River North on your next trip! Be Well, Wren Dahlfors

Maryland
Reviewed 4 weeks ago

Lovely hotel. Before I even arrived the emails that I received was a very nice touch since we were coming from out of town. We had a point of contact for any needs we may have. The bar area was nice and room was updated and nice. Housekeeping was good. Price for room service and quality didn't match up. The...

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Helpful?
Thank Bestbe16
Management response:

Greetings Bestbe16! We are delighted to here you had a great stay with us! Our associates truly enjoy being able to assist guests making stays more memorable. Please consider The Westin River North during your next trip! Be Well, Wren Dahlfors

London, United Kingdom
Reviewed 4 weeks ago

This is a great property in central down-town Chicago with terrific access to everything you might want to do in the city. Rooms have had a recent remodel and are clean and comfortable. On this most recent visit I was upgraded to a 2-room suite on the Concierge Lounge level, which was quite spacious (really too much space for just...

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Thank Traveler104
Management response:

Greetings Traveler104! Thank you for your response! We are delighted to hear you had a great stay with us and enjoyed your upgraded suite! Our club lounge works to serve all guest requests, so we will certainly share this with our team. Please feel free to respond to me at experience.1031@starwoodhotels.com and I can assist in making sure your green...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60654-5010
Region: United States > Illinois > Chicago > Near North Side
Price Range: $237 - $699 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#34 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
14 questions
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Leo
1 month ago
Glasgow, United Kingdom
1 month ago
Shakopee, Minnesota

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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view”
 of 5 bubbles StephNewYork, 20 Mar 2017 | Read review
“The rooms facing the river have really nice views!”
 of 5 bubbles Traveler104, 21 Feb 2017 | Read review
“Bring your workout gear”
 of 5 bubbles peterkD3700YK, 27 Jan 2017 | Read review
“AVOID like the plague!”
 of 5 bubbles addendum, 30 Dec 2016 | Read review
“River view rooms are worth the extra money.”
 of 5 bubbles misszoey, 27 Dec 2016 | Read review
5 of 5