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The Westin Chicago River North

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#47 of 188 Hotels in Chicago
Certificate of Excellence
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1,790 Reviews from our TripAdvisor Community

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Showing 1,727: English reviews
Aberdeen, United Kingdom
Level Contributor
4 reviews
Reviewed 1 week ago

Stayed here as base for a four day visit to Chicago. The hotel is ideally situated for seeing everything that Chicago has to offer and has everything that you need for a short city break. Staff friendly and accommodating.

Helpful?
Thank Travelling_Pelican
Management response:

Greetings Travelling_Pelican! We appreciate your kind words and hope you consider The Westin River North for your future travels to Chicago. Be Well! Francisco Fonseca More 

1 review
Reviewed 1 week ago

We loved the Westin! Not only were the rooms spacious, we had unbelievable views of the city. The staff was easy to work with, and all of our needs were met without hesitation. Great location if you want to experience what the city has to offer!

Helpful?
Thank Yelena G
Management response:

Greetings Yelena G! The Westin River North is in a great location to experience the best Chicago has to offer. I am delighted to know that you enjoyed your stay. Thank you for sharing your experience with us, and we look forward to welcoming back soon! Be Well, Francisco Fonseca More 

Atlanta, Georgia
1 review
Reviewed 1 week ago

Before arriving to the Westin, we added a note in our reservation that we were coming to celebrate our 33 year anniversary. The staff was paying attention, because when we arrived, we found ourselves upgraded to a room with an amazing view of the river, and a bottle of bubbly waiting for us! We already knew we could expect one... More 

Helpful?
Thank momochka16
Management response:

Greetings momochka16! I am delighted to hear you were able to enjoy our Westin Heavenly Bed! It provides the perfect way to get a renewing night sleep. I am happy we were able to provide you with a wonderful anniversary surprise, i hope you enjoyed it! Please think of us for any future travels to downtown Chicago. Happy Anniversary, from... More 

Houston, Texas
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 week ago

I stayed here on a business trip, and found the room to be large and comfortable. The bathroom was well designed and had plenty of room to get ready. It had a separate tub and shower, and plenty of vanity space.

Helpful?
Thank Nissa P
Management response:

Greerings Nissa P, I am delighted to hear that you were able to utilize the space of the room. Please think of us for your future business travel needs, we will be happy to assist you. Be Well, Francisco Fonseca More 

New York City, New York
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

The hotel is in a great location. Service at the front desk was cordial, however, was not given any special treatment upon check-in towards my Starwood status. My room essentially overlooked a parking garage and was quite small. I also declined housekeeping for the "GoGreen" effort and I never received my additional Starwood points. Would keep it as a consideration... More 

Helpful?
Thank shellebelle13
Management response:

Hello shellebelle13, I appreciate you taking the time to leave me with the gift of feedback. I will make sure this feedback is shared with our team, as we strive to create a flawless experience for those who choose to renew with us. Please let me know if you have not received your points as it typically takes a couple... More 

Windermere, Florida
Level Contributor
6 reviews
Reviewed 1 week ago via mobile

First day we arrived we were greeted with unfriendly front desk. Not helpful. We had emailed hotel to ask about early check in but never got a response back, even though they acknowledged getting email.

Helpful?
Thank spw78
Management response:

Greetings spw78, I apologize for the first impression before your arrival. Please reach out to me and I will make sure you are well taken care of. I hope that you will return soon to ensure that you are provided with the level of service we pride ourselves in giving our guests. Francisco Fonseca Experience.1031@starwoodhotels.com More 

Singapore, Singapore
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

Maybe I've been spoilt by other Westin hotels around the world, but my visit to this Westin was disappointing. Starting with the positives: the heavenly bed and heavenly shower are always reliably incredible; rooms are recently renovated; location couldn't be better - we walked to millennium park, to several great restaurants, along the river, around the loop, and never once... More 

Helpful?
Thank quietlymelt
Management response:

Greetings quietlymelt, Thank you kindly for taking the time to review your experience with us at The Westin Chicago River North. I thank you for all of your feedback, and will share it with our team to ensure that we maintain the highest level of service associated with Westin. I am delighted to hear that you were able to find... More 

Ullin, Illinois
2 reviews
Reviewed 2 weeks ago via mobile

My daughter,grandson & I traveled to Chicago November 4th for a concert he was attending. I booked this hotel due to its close proximity to the concert. Our room #1218 was facing the river & was a beautiful view. All the staff were friendly & helpful. We needed a fridge in our room with a colder setting that the one... More 

Helpful?
Thank mauibear6
Management response:

Greetings mauibear6! I am delighted to hear that you and your family enjoyed The Westin Chicago River North. Its wonderful to hear that all of your needs were met and the close proximity to the Concert. I certainly hope you consider The Westin River North the next time you stay in Chicago. Francisco Fonseca More 

Toronto
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago

Awesome location right on the river. Property doesn't look like much on the outside, but inside is quite refreshed/modern. Room is well-appointed with all you'd typically need from a hotel room. Westin brand lives up to it's good reputation. Comfy bed for sure. Service attentive if not a bit slow at breakfast. Front desk was a joy, and the door-folk... More 

Helpful?
Thank blazzake
Management response:

Greetings blazzake! I am delighted to hear how much you enjoyed your stay with us. Our team is passionate and committed to providing all of our guests with superb customer service. Our location in River North provides those who stay with us with stunning views and I am happy you took advantage of that. Thank you for sharing your experience... More 

Sydney, Australia
Level Contributor
96 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 2 weeks ago via mobile

We stayed here over the weekend as we were in town for a rugby match. Location wise, it was an easy stroll up to north Michigan avenue to see the shops and an easy walk downtown to see Millennium Park and Soldier Field. I was quite pleased with how convenient the hotel was located. Our room faced the river and... More 

Helpful?
Thank Justine S
Management response:

Hello Justine S, Thank you for sharing your experience of The Westin River North! I am delighted to hear that the location was convenient to where you had to go. I certainly apologize for the lack of pressure you experienced with your shower. On behalf of myself, and the Westin Chicago River North we thank you for staying with us... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Kamehachi - Lobby Westin River North
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Chicago River North allows guests a chance to experience relaxation and renewal while maintaining access to all of their favorite Chicago activities. ... more   less 

Additional Information about The Westin Chicago River North

Address: 320 N. Dearborn Ave., Chicago, IL 60610
Region: United States > Illinois > Chicago > Near North Side
Price Range: $153 - $661 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Chicago River North 4.5*
Number of rooms: 424
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Odigeo, Travelocity, Cancelon, Starwood and Jetsetter so you can book your The Westin Chicago River North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Chicago River North Hotel Chicago
Westin Chicago River North
Chicago Westin
Hotel Style:
#21 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
#31 Business Hotel in Chicago
#32 Luxury Hotel in Chicago
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Chicago River North staff and other travellers.
12 questions
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Questions? Get answers from The Westin Chicago River North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“river view”
 of 5 bubbles 667yelenag, 21 Nov 2016 | Read review
“Booking on westin.com got us free Wifi”
  • heavenly bed!
 of 5 bubbles momochka16, 20 Nov 2016 | Read review
“Rooms facing south will likely overlook the river”
 of 5 bubbles F5948STjohnp, 2 Nov 2016 | Read review
“If you can get a room looking over the river (most of them do, I believe) you'll love it!”
 of 5 bubbles JRB5810, 1 Nov 2016 | Read review
“all rooms are great”
 of 5 bubbles 210toddw, 31 Oct 2016 | Read review
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